PetBright Reviews 206

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Order was quick, correct, and very happy with the quality, would buy again. Spider my Cockerpoo loves her harness, she is able to do Zoomies without getting her lead around her neck. The flashing col... See more

Rated 5 out of 5 stars

Great product and aftershaves service. After our original purchase of 2 led collars. I spoke to customer services regarding a fault which had developed with 1 collar the day after contacting petbright... See more

Rated 5 out of 5 stars

Fantastic bright dog collar - so easy for us to spot our Doodle when he wanders off somewhere for a sniff, great for our peace of mind. It's so bright we just have the collar lights on static - he's... See more

Rated 5 out of 5 stars

An excellent collar for dark winter walks. Exactly as described, it is well made and effective. I chose the red colour and the lights show up really well in the dark, without being so bright that they... See more

Company details

  1. Pet shop

Written by the company

"Bright Ideas for your Pets". Supplier of high quality, practical dog products at great prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

206 reviews

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Rated 3 out of 5 stars

Shepherd

I tried the no pull harness, it's ok if you have a well behaved dog but on a two year old shepherd not so good ,

4 September 2022
Rated 1 out of 5 stars

I ordered the no pull harness for my…

I ordered the no pull harness for my beagle puppy. It was not suitable so I asked if it could be exchanged for the adventure harness. I did not get a response so I decided to return it. I returned it with the return label sent to me. According to Royal Mail Petbright received it on the 20th June. My bank account has not been credited and non of my emails querying this have been answered. I would advise only to order from Petbright if you are confident that you will not have to return it. Harness not suitable and very unacceptable customer service. I would not use this company again.
Alison Smith.

20 July 2022
PetBright logo

Reply from PetBright

Hi Alison,

Thank you for your feedback.

I am very sorry to hear about the issues that you have been having.

I'm afraid we only have one record of you having contacted us, which is on the 7th of June, to which we responded on the 8th requesting your order number to help us deal with your request, however we never received a response. I am afraid we have also never received notification from our warehouse team of a return of your order having been received.

Please could you contact us at support@petbright.co.uk and we will make every effort to look into this and resolve it for you.

With thanks

Francis,
PetBright Customer Support

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