PetCareRx Reviews 351

OMG the customer service person I interacted with was such a great help. She was able to help me with all my questions & concerns about a new order I needed to be shipped to Puerto Rico as I'm here with my whole family taking care of my elderly parents for a while.

My customer service representative went above and beyond, helping me reactivate my account that was disrupted by my benefit service provider, and helping me recover all the missed points from my months of orders without my member discount.

Customer service from the young man I talked to was superior! Have had him several times before and always extremely capable, courteous and professional! He has always resolved my issues, please tell me he is your trainer, he’s a star!!!

The customer service is beyond amazing. I ordered a refill and then got really busy with life. When I realized I was almost out of the meds, I checked shipping and found my order was headed back to the shipper because of an error in the address that was no one's fault. I called and spoke to Barb. She fixed the address issue and sent me the package via two day delivery. I'm so grateful because I would have been completely out! She saved the day. This kind of service is unfortunately very rare these days.

all customer service reps I have delt are polite, helpful and courteous.

This was my 1st time ordering a Prescription Food online. My Representative was very courteous and helpful.

Helpful person on phone

I really appreciated Steve’s assistance.(I took his name because he was so helpful. I rarely do that.)
He gave me the information I needed and much more helpful information as well, with kindness and professionalism. Our dogs are so important to us and being understood, helped, and informed makes all the difference.

My name is Karen Foxx, I have a 17.5 year old Yorkie/Chihuahua name Kiki Sheppard. I was having the most awful time with getting my furbaby's prescriptions filled through regular pharmacies. I did a search for an online dog pharmacy and I was linked to your website. I spoke with your customer service agent, Steve Nelson, HE WAS AWESOME!!! I was having an unpleasant experience with my vet to get Kiki's prescriptions sent to your pharmacy, it took three days of back and forth, they literally sent her prescriptions to the wrong fax number twice. However, Mr. Nelson was actively working behind the scenes to get Kiki's medication filled. He tracked my account activity, called me with updates, and he was always pleasant, professional, and understanding of my unpleasant situation. I will be getting all of my future prescriptions for Kiki filled through PetCareRx. Thank you Mr. Nelson, and thank you PetCareRx for such a pleasant experience. Lastly, please get an app, as it would make the shopping experience easier. Thank you all very much for your hard work and dedication. Ms. Karen Foxx and Kiki Sheppard.

Andrea was very professional, friendly and quick to resolve my order problem. I appreciate her sincere helpfulness. She was a pleasure to talk with to resolve the issue. Great Job!!!!

Quick feedback. Changed addresses promptly. Paused shipment when needed

I had the most awesome customer service experience today with PetRX. This is my first time with pet RX and the gentleman I spoke to was amazing. We had a brief conversation over our dogs while he was working on my order and made the experience very seamless. Kudos for an outstanding job!!!

I have been a PetPlus member for 3.5 years now, and I just cannot justify continuing to give them my money with their deceitful ways. I went to purchase my yearly flea/tick and heartworm medications from PetCareRx. It says at checkout that the cost for the 3 items was $325.46 with a discount of $117.98 because of the PetPlus benefit which takes the total to $207.48. Seconds after purchasing, I received a confirmation email that I was charged $319.95. I reached out to the customer service and provided a screenshot of the checkout screen. They informed me that the cost was actually $522 and that the total listed was actually the total amount saved, not the total amount charged. Huh? How can a company not put the total amount being charged on the checkout page. This isn't the first time something like this has happened and when I provide proof, they have some really odd explanation that makes no sense. I find their price breakdowns to be very deceitful and their customer service very poor. They also don't even have several of the products that I use (and have requested to be put in stock), so there's really no point in continuing my business with this company. Think again before considering the membership because the prices they list are apparently not what you actually end up paying.

I'm convinced PetCareRX.com
I've been attempting since July 12 (nearly 2 months) to obtain my pets prescriptions. Nobody ever answers the phone. I once sat on hold an entire hour before being disconnected. Their "LiveChat" never has anyone available. My pets are still waiting for their medications. It is now September 4th. I've resubmitted. Nothing. I've emailed them the actual prescription. Nothing. The only reason I thought to use them in the first place is that my company offered it as a benefit. I am convinced PetCareRX.com is just a scam, so beware. Save your money.

I made one order in March 2021 for cat food. My elderly cat died in December 2021. Apparently since then, they’ve been charging me an annual membership. They never sent receipts for this charge. They never contacted me about my so-called membership. Further, it’s odd that they never questioned an account with zero transactions in years would have a membership. It’s a scam. Be very careful!

Absolutely amazing customer service! He truly understood my anxiety and where I was coming from, which meant the world to me. They took the time to make sure everything was handled with care—no rushing, no rudeness, just genuine patience and kindness. As an anxious woman, I couldn’t have asked for a better experience.

Rinada was amazing. She was empathetic, helpful, and was able make the best of a difficult situation. I am grateful for her compassionate demeanor.

Pamela M always helps us. We love PCRX! They are the best place ever to get great service and products. Value and superb care every time. Hug Pamela M fire us. She Rocks. Clay and Elaine ... San Antonio.

Rinada was the most helpful and pleasant. I appreciate her!!!

Staff is always kind and helpful.