PetCareRx Reviews 351

It was all due to Peggie Barron-Pauldo. She was so professional, informative and answered most question before ask. Like she was reading me mine. She is truly an asset and I hope she picks up phone next time I call.
Thank you .

I called to update my account, and spoke to Michele in the Pet Plus department. She provided outstanding customer service. She was professional, polite, and courteous. Resolved everything I called about. It's always exciting to experience outstanding customer service, because it's rarely received or practiced anymore. She's my VIP. Great Job, Michele!

Jazmin quickly provided me with the answers to all of my questions and was a perfect customer service representative! PetCareRx is the best in ALL ways!!!

When I couldn't enter my vet's info the Chat responded very quickly. He had Peggie call me and she was outstanding. She took all my information and also gave me a "deal". Not only was she quick, but she was most pleasant to speak with. A rarity these days.

Miles saved me $$$ by explaining the ins/outs of the bonus points.

Peggy was an absolute delight to speak with and is a total asset to your organization!!! So very pleasant and efficient - she is the gold standard for a customer service representative!

Miles gave amazing service and was able to solve my problem with a Rx.

Natalia was super helpful in correcting a mistake that I had made on an order. She was friendly, helpful, and quick.
Thank you!

The representative that helped me was so efficient and friendly! Order was placed easily and quickly!

Customer Service is excellent. Very friendly, knowledgeable, and professional. Highly recommend.

Is there only one customer service agent? Miles is terrible and has no compassion. He is not helpful at all and I am surprised he is even working in a customer service role. Please consider getting more customer service representatives with experience and compassion. The agents at 1800petmeds are much better and go above and beyond for the customers. I don't know what is going on with petcarerx

Peggy is an excellent employee! So friendly! Love working with her to get all my pet care needs taken care of!

Miles in customer service provided the solution I wanted even before I asked for the solution. That is beyond excellent service!

I just love placing my orders with Peggy!!! She is so nice and genuine!!!
She always goes above and beyond!

You just don’t find customer service like this anymore!

Appreciate you Peggy!!!

Suzy LaVoy

I love how easy it is to do a refill.
The staff is always so nice and they wish my pups happy birthday if its near and always ask how they are. Thanks for all your great service.

Peggy was very friendly and knowledgeable And understanding of our needs as 4 dogs can be a challenge to keep healthy .
She explained the advantages of becoming a member and benefits for my pets , meds and other things needed.
I appreciated that so much.
Thank you Peggy ♥️

I had an issue with the call back to call order and so I called customer service and the person I spoke with was wonderful! She was so friendly and accommodating, and I enjoyed my time ordering!

She was a very sweet lady I spoke with. She very helpful.

I have ordered Bravecto from Petcare RX in the past without issue. This time was like pulling teeth. I placed my order and noticed it was still in process days later, so I called. They told me my vet did not approve the script yet. I called my vet, and they hadn't received a request from Petcare Rx. They reminded me all requests must be in writing & gave me their fax. I called back Petcare RX & gave them the info. Later, that day I received a text from my vet (who is very responsive) saying they received the request from Petcare RX & that they sent back the approval. Two days later it is still in process at Petcare RX. I called again and the same story that they have not received vet approval. This company is fine for ordering dogfood, but terrible for getting anything with a prescription. I'm not sure where the breakdown is between customer service & their pharmacy. I cancelled the order. Even with a discount it is not worth this hassle. I called my vet to let them know cancelled my order with Petcare RX. 30 minutes later I receive a text from my vet saying my Bravecto is ready to pick up. Stick with your vet and NOT Petcare RX for scripts.

My Customer Service Representative, Peggy was courteous, patient, attentive and well informed. Very pleased with the entire transaction!!’