Pet Food Intolerance Reviews 

70
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

We purchased the premium test kit. Submitted back and like so many others feel ripped off. No response to our sample. No response to multiple emails wether on their website or otherwise. No customer... See more

Rated 1 out of 5 stars

Known allergens apparently showed no reaction, and as someone else stated, ground beef is ok, as is steak, but 'beef' is in the list of things to avoid? Cabbage also shows a reaction, but colesl... See more

Company replied

Rated 1 out of 5 stars

Would NOT recommend, i sent off my sample and contacted them to see if they had received it, said they hadn't but i would be first priority. After another week or so i emailed again and just bounced... See more

Company replied

Rated 2 out of 5 stars

My guess is that this company are having problems, and have taken their website down to try and resolve things. I ordered a kit in November (which arrived) however they lost/didn't receive the sam... See more

Company details

Written by the company

We offer a variety of intolerance tests for your beloved pets.


Contact info

1.9

Poor

TrustScore 2 out of 5

70 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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1.9

All reviews

(70)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

I’d like to thank UK Pet Food…

I’d like to thank UK Pet Food Intolerance for the service they provided me and my pet, Betsy.

We have been to hell and back trying to eliminate certain things from her diet and when my friend found this test, I was hopeful and it turns out I was right to be.

I initially had an idea of what she’s really sensitive to and UK Pet Food Intolerance have confirmed my suspicions. They have also made my life easier with knowing what else I need to eradicate in our household for her mild sensitivities.

I can’t thank you guys enough. It might only be the same day of me receiving my results but I feel so positive and optimistic about them!

Kindest regards,
Amy
- A very grateful and happy pet owner 💕

1 February 2021
Unprompted review
Rated 5 out of 5 stars

A much happier cat and owner

I sent for a petfood intolerance kit for my cat. She seemed to be heaving some nights and slightly vomit. The reply came back of a few allergies, in particular, yoghurt. She loved to lick yoghurt pots out but thanks to the report, I've stopped that. She's a lot better. Thankyou petfoodintolerance

27 January 2021
Unprompted review
Rated 5 out of 5 stars

Speedy service and informative

Couldn’t believe the speed with which the results for our dog came back. I found them clear and easy to understand and we have now changed our dogs diet to eliminate some things she was showing a high reaction to. Definitely value for money

26 January 2021
Unprompted review
Rated 1 out of 5 stars

Confusing results, no response to emails.

Known allergens apparently showed no reaction, and as someone else stated, ground beef is ok, as is steak, but 'beef' is in the list of things to avoid? Cabbage also shows a reaction, but coleslaw didn't?!

I emailed to have this point clarified, as well as sending a follow up email after hearing nothing back after a few days (not a bank holiday, by the way). I've also used the contract form on their website. 2 hour response time, apparently.

I've asked for a full refund.

The 100% money back guarantee has been removed from their website this week,and they now say 14 days, minus £5 for the cost of the test which seems very strange indeed.

24 January 2021
Unprompted review
Pet Food Intolerance logo

Reply from Pet Food Intolerance

Good Afternoon,

As stated on our website our tests are for intolerances and sensitivities.
My colleague has has been corresponding with you via email and you have already been fully refunded.
I apologise for any inconvenience caused.

Kind Regards
Customer Service Team

Rated 3 out of 5 stars

I’m not entirely convinced that this…

I’m not entirely convinced that this testing is very accurate at all, in fact it’s quite misleading, the colour coding is yes good, however one meat protein states a red code but can be had if ground and cooked, surly chicken is chicken if cooked or not, my dog is raw fed, but after speaking to someone from the company they say it’s for cooked meats, very confusing, for the price though it’s just a very very rough guide, I wouldn’t take it to seriously personally

19 January 2021
Unprompted review
Rated 5 out of 5 stars

One fixed fluffy black cat...

My fluffy black cat has had a problem with itching for years now often breaking skin and leaving some lovely red blood spots on my bed, since lockdown I decided to find out why and him this test. Best decision ever, within a few weeks of getting the test back I eliminated certain foods from his diet, namely cod, and the itching has ceased and my sheets are spotless!!! Would recommend to anyone, wish I’d of done it sooner

14 January 2021
Unprompted review
Rated 1 out of 5 stars

Ignored my emails

Sent in my sample, emailed for updates multiple times and keep getting ignored

Starting to think its a scam

2 January 2021
Unprompted review
Pet Food Intolerance logo

Reply from Pet Food Intolerance

Good Evening,
We aim to respond to our customers as quickly as possible. My colleague has informed me that your email was responded to early this morning. Unfortunately due to your email being sent to us over the bank holiday weekend our customer service team didn't have chance to respond immediately.
I can assure you we are not a scam.

If there is anything else we can help you with please get in touch via sales@petfoodintolerance.co.uk.

Kind Regards
Customer Service Team

Rated 1 out of 5 stars

Poor Service

Let down by this company

10 December 2020
Unprompted review
Pet Food Intolerance logo

Reply from Pet Food Intolerance

Good Afternoon,

Thankyou for your review. We are delighted to hear you have enjoyed your experience.

Kind Regards
Customer Care

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