PaWz Reviews 

406
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast and efficient delivery, often receiving their products on time and in good condition. Reviewers also generally find the products to be as described and are happy with their purchases, noting good quality for the money. However, some people were dissatisfied with the product quality and design, citing issues with items being unusable or breaking down quickly. Several consumers experienced problems with automatic devices malfunctioning, such as self-cleaning litter boxes stopping cleaning or detecting cats incorrectly. There were also concerns about poor design choices, like Velcro not being strong enough to secure pet carriers, leading to unsafe situations. Additionally, some encountered long delivery times and unsatisfactory tracking for their orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with items... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction with their... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast and efficient delivery, often... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I loved the idea of this automatic self cleaning litter box and I mainly got it as I would have thought it helped with the smell. The smell is worse using this litter box over the $5 litter tray I use... See more

Rated 2 out of 5 stars

I initially bought dog harness, have a jack russell and not overweight, also measured before ordering. I bought size small which he wouldn't wear as too tight, if I wanted to return would have cos... See more

Rated 2 out of 5 stars

This keeps cleaning or starts cleaning while my cat is in there. It’s started getting scared of it and has ended up Doing its business on what should be the top of the barrel. I have contacted custom... See more

Rated 2 out of 5 stars

took over 20days for delivery and the tracking of item was less than satisfactory. I had to contact company to see what was happening The bed is lumpy and the rottweiler prefers not to lie on it... See more


Company details

  1. Pet Care Store

Written by the company

We have been able to achieve a tremendous growth of about 100% every fiscal year thanks to our thousands of loyal customer base, who motivate us to innovate. Our success is built on trust, a strong bond we form with our customers by providing them the best service combined with exceptional quality. Each of our product goes through rigorous testing and quality assurance to ensure its performance. Buy your pet products at wholesale prices. Save money without sacrificing quality. We manage the whole process from product creation to delivering say a new pet bed right to your door. We cut out middlemen and save you money. Spend your hard-earned money on a holiday instead.


Contact info

3.4

Average

TrustScore 3.5 out of 5

406 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(406)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will last me season!

The quality of the dog pool is excellent. The size is large and I do question who I bought the pool for as it is really great to have.
Love that the product was delivered so quickly....it was really hot!

1 February 2025
Rated 5 out of 5 stars

Arrived quickly

Arrived quickly . The covering over the steps doesn't have much grip but we were able to attach stock on grip strips so our old dog can climb up to our ute tray. We bought the longest version and it reaches the tray of our Toyota Hilux.

4 January 2025
Rated 1 out of 5 stars

- After the cat has used the litter at…


- After the cat has used the litter at times the litter rotates and stops
- the cat litter always not levelled in its tray
- Not sure if the cat litter is being ejected into the bin, rather its leaking?
- It has an awful smell
This has been such a stressful and lot more work considering it needs to be constantly monitored as it does not fully clean out the remains and leaving the other cat pooing and peeing all over the floor instead. As per your warranty and fair trade guidelines

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome product!!

Absolutely awesome product!!! The Vacc clipper is really well made and solid! For the price, it has already paid for itself with using it for the first time on my two large breed, long haired collies!!!! Item shipped fast, arrived well packaged and undamaged and product is really easy to use!!!

4 October 2024
Rated 1 out of 5 stars

Does not save time. Just costs you more.

Wish I had of read independent reviews not company ones.
I bought the self cleaning litter box and by far it’s the worst thing to clean. Be prepared to stock up on PPE! The fact you have to pull out the scraper that cleans the poo and was hit all individually let along the sand box. Has actually added more time to the week not less. Too many things to remove to clean. And you’re touching more faecal matter than a traditional litter box. It’s expensive so it’s the first time I’ve wished for something to break so I can go back to the old litter box. I’m just trying to get my monies worth back.
As they say…everything that glitters isn’t always gold. Worst thing I’ve bought in a long time.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

PaWz Automatic Smart Cat Litter Box

I am writing to express my deep dissatisfaction with the $600 smart cat litter box I purchased in May 2023. The product has been nothing short of a nightmare. Within the first year, I have encountered numerous issues, including a jammed door that took extensive online research to find the internal reset button, and then temporarily fix. Unfortunately, this solution no longer works, and the door remains jammed open, causing the rake to malfunction and emit error noises that have frightened my cats away from using it.

The unit is extremely difficult to clean, especially in the back where the 'catchment' bag is. Contaminated kitty litter in all the nooks and crannies.

Given the high price point, I expected a reliable and durable product. Instead, I have been left with a non-functional litter box that is now destined for the bin. I am extremely disappointed and feel completely ripped off. I will be sharing my experience on Trust Pilot to warn other potential customers.

I hope you take this feedback seriously and improve the quality of your products.

I have had to spend 'more' money and go back to an old fashioned 'scoop' litter system. At least, IT WORKS!!

11 October 2024
Unprompted review
Rated 1 out of 5 stars

My feeder is broken

Hi. I bought a pet feeder from petpawz , but there’s something wrong with it, and the user manual is missing from the box, on app can not find a device . I sent an email and a message on website, but no one has replied

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Miss-leading adverts

Miss-leading adverts. Purchased a multifeeder bowl, shows in pics that it comes with two.... it arrived with 1 bowl. No where in the description does it state you need to purchase the extra bowls AND, you can't even buy them on their website! SCAM!!

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Non existent customer service

I bought a 4 sided Pawz pen from Lasoo which operates from the same address, and Pawz refuse to tell me how to assemble it, as it won't go together. There are supposed to be instructions in the box. I can't phone either company and customer assistance at PAWZ refuses to help.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered bed and comfort duck for visiting mini poodle. Arrived promptly and dog loved. Problem with stitching on duck and when emailed office there was a prompt response and the duck was immediately replaced. Thank you so much. Great product and certainly recommended this company for customer service.

28 May 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

The product I purchased the 8 panel puppy enclosure is great the service pathetic
A week ago I started correspondence to find out if I can get a replacement door as my puppy chewed through it - I still can’t get an answer They want to know my item number etc it’s a simple request

1 May 2024
Unprompted review
Rated 4 out of 5 stars

I love these beds

I love these beds, as the covers are removable for washing and I'm able to add extra stuffing. The latest version are better than the last that I bought as there's a strip of fabric next to the zip which prevents the fluffy cover getting caught when you're doing it up. I would suggest that the all-around zip for the round outer cushion isn't necessary. You could do a half zip and leave a gap in the outer cushion, then use a shorter and better quality zip. My last bed needed replacing only because of the zips breaking. All in all, great product,best price, fast shipping.

3 April 2024

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