Pet Pro Supply Co.® Reviews 66

If i could leave 0 stars, i would. I purchased a $2,600 Shor-Line grooming table from them... When i didn't even receive an automated confirmation email (which is what their website states, goes out after purchase... I emailed to ask and the only response i got was "we don't see an order under this email address, is this the email you used for purchase?" i responded with the email address i used when i placed my order. No response. Like others, i have called and left multiple voicemails, one of their numbers is no longer in service and their chat isn't available anymore. multiple emails continue to go unanswered. I have filed a dispute. Save your time, they are probably going under and just taking money anyway.

FRAUD THIS COMPANY IS NOT ANSWERING MY PHONE CALLS OR EMAILS FOR A MONTH NOW. I MAILED BACK A CRATE FOR THOUSANDS OF DOLLARS AND THEY TOLD ME I WOULD GET A REFUND BACK IN 2 DAYS. DO NOT BUY FROM HERE THEY ARE SCAMMERS.

Ordered a pet crate but it never shipped, multiple requests for a status update went unanswered. Do not order from them, really bad customer service.

The owner Russell Medina hasn't responded. We ordered a cage for thousands of dollars and it was never shipped. If you call you have to leave a message (pretty sure no one actually works there), if you use the support chat they just send it to an email address, and if you leave a review they respond with an automated message. DO NOT PURCHASE FROM HERE!

So far, not so good. Placed my order but have not seen it shipped. Have tried checking on it - if you call in, you have to leave a message (two calls and messages left with NO calls back); if you try the "live chat" on the website you are always #1 in queue with no one ever joining the "chat" and have emailed them. First response was that the vendor was at a trade show all week and they would check on a shipping date (got no further information) and I now currently have another email out to them to see what is going on. This was not an inexpensive purchase and I would like to know if I am getting the grooming table.

Horrible!!! I was told my product would come in 4 weeks or soo. It took all most 7 weeks. I called, email and had poor communication. Then, to make matters worst they call at the end of day right before they closed on Friday to schedule a Monday drop off knowing they would take calls or voicemail on weekend. Come Monday no product blamed it on me. Then, Tuesday no call and was going to leave on side of road because the delivery stated I didn't have inside pick up. They didn't give me that option in any paperwork, email . Just horrible service and communication. I will never recommend fir anyone business. It will cost more headache and money than it's worth.

I bought a replacement motor for a dog groomer dryer. The motor received was not the one pictured on the website. Incorrect color, physical size and had an external capacitor added. They refused to take it back. Their only explanation is that the original motor is no longer made so they sent one that is of similar specification. Their website still shows the incorrect motor.

Supplied me with a part which was damaged when it comes to us parts missing in the passage to do only refund it if I send it back but I had to pay for the post package
Not very helpful don’t use they are only the middle person and don’t care

Poor Customer Service the wrong part was ordered I’m not sure if was on there end or mine they had to order from a company for the part either way I just needed to exchange it and was willing to pay any shipping cost but they refused and said that was there policy I mean who reads polices on everything they order and not only that I just wanted to exchange it. Not get a refund poor customer service if I ran my business like this I would be out of business so If you order ANYTHING make sure you read ALL policies a scam of a business
UPDATE!!!
Just wanted to share an update about my experience I was contacted by the business explained my situation. They not only helped me get the correct part they stayed in contact with me making sure I was taken care of. The customer service I had this time was EXCEPTIONAL!! I would definitely order with them again

We ordered a dog playground in March for our dog daycare. They said 30-90 days until delivery. I checked in to see how far away delivery time is. It took 3 emails and 2 weeks for them to tell me it wouldn't ship until October. They could have reached out when they knew it would be a six month delay. Go suck an egg pet pro supply

My 7 month old standard poodle was constantly ringing his bell to go out side. Now he is free to roam in and out as he pleases and we both love it. It's very sturdy and the flaps are see thru and lock back the way they should.

We received the Richell Premium Plus Freestanding gate very promptly. It was exactly what we needed. We wanted to keep our new puppy confined to our upstairs den area while we were up there, which has a hallway that oepns into the room. We didn't want anything that would mark up the sheetrock of the wall. This gate, with each side folded in slightly, totally blocks any "escape" and each side can be independently adjusted. The gate in the middle is nice (so one doesn't have to "hurdle" over the top"), and swings either way, and has detente to hold it fully open, either side of the gate. Great product!

I shopped around for 2 XL Ruff Land Dog Crates,
customized with front and rear doors. Every vendor, even the manufacturer, showed that the crates were backordered. I found the best price, which included free shipping, with Pet Pro Supply. They stated that they were backordered up to 16 weeks. I ordered them in December and they arrived in January...you can't beat that! Thank you!

Pet pro supply has been such a pleasure to work with. As a busy professional I appreciate their quick and thorough communication and talk about great shipping times! Will be my go to pet supply online store for everything!

I purchased a Ruffland kennel from Pet Pro Supply Co. and it fits perfect in the back of my '88 bronco with no problems! My GSD Sasori loves it and now has the room he needs 🥰 it also arrived early and the communication with the business threw their customer support was amazing! I would definitely purchase from here again ❤💯

As I stated above, it was just what we needed when we needed it. It is so refreshing to purchase a product online that is in stock, receive it in a timely manner and receive great instructions on how to install. For anyone reading this....do yourself a favor and watch the YouTube video they send you in the instructions. It will save you a lot of time and frustration, just wish my husband would have done that first...then, I wouldn't have had to install it. =)

Fast shipping. GREAT communication. after i made my order, i had a question. someone answered me in MINUTES! wow. product was high quality and what i wanted. not a cheap knock off. i would by from Pet Pro Supply again. (i own a dog hotel, daycare, grooming company)

Poor and no customer service too remedy problems

I ordered a 2 berth mini trolley and it was delivered so quickly I could not believe it! The quality is excellent and I’m very happy thusfar!

Excellent crates, got the xl and there’s tons of room. Extremely fast shipping, lots of color options, and great customer service!