Pet Pro Supply Co.® Reviews 66

I desperately wanted a backpack for my dog Tucker—he’s half Rat Terrier and half Dachshund. I shopped around and found the K9 Sport Sack—but it was completely sold out on their website. Then I found Pet Pro Supply Co. which was fully stocked. The website described all of the K9 Sport Sack options and offered advice on what size to get. I choose the right one for Tucker and ordered. I received a confirmation email immediately then another email to tell me it shipped. It arrived right on schedule and is a great product. I’ll shop again at Pet Pro Supply. I wish I could add a picture of Tucker in his back pack!!

What a pleasant experience with this company. From the first phone call, I felt that my business was appreciated and the ordering process (which I was feeling frustrated about) was handled professionally, attention to details, proper questions asked that I never thought of, and a timely follow up call when my equipment started to arrive at my new business. There was an issue with the delivery company on some large equipment and a rep at Pet Pro Supply stepped in and handled it for me! This type of personalized service is hard to come by and I will definitely continue to order from here as my business grows. Thanks guys!

I purchased the AMC PET-TEMP INSTANT ANIMAL EAR THERMOMETER from petprosupplyco.com and had a wonderful experience all around. The price was reasonable, the customer service representative was helpful, I received confirmation on shipping times, the item was received quickly and it worked great. I would definitely purchase from Pet Pro Supply Co. again.

I am experiencing the same issues as the previous reviews. I ordered the pet pro grooming tub and they said it was in stock. That was July 9th. I am still waiting and it is now September 8th. They gave me the same run around about contacting the manufacturer and gave me a ship date. Still nothing and no response from emails to customer service no response from the messages left on the phone. They are awful.

I decided to get a K9 sport sack from Pet Pro Supply (PPS) even though they were pricier than other places, because their website showed that they had it in stock. I placed my order on July 12. I got an email the next day telling me that my item is backordered saying that it was backordered till Aug 3. Late July, I decided that I wanted my bag waterproofed and asked them if they could add it to the order since the (future) bag was still at the manufacturer's on July 24. After a couple of emails, they said they would contact the K9 Sport Sack (K9SS) and let them know for me. I paid K9SS and PPS told me that they had informed K9SS.

While doing that, I ordered another backpack for my other dog. By Aug, I had no news from PPS, so I contacted them. They offered to refund me but by then K9SS waitlist was already end of August, so I told them that I'd wait a little longer. During that time, I had to wait a long time to get any response from them and no one ever picked up the phone.

My 2nd backpack shipped and I realized that K9SS had the model I wanted in stock, so I emailed PPS and asked if my backpack would be coming soon. I got no reply. Thinking that they my backpack would never arrive, I emailed them to cancel my order on Aug 20. They ignored me. Then on Aug 24, they decided to "ship" my order after I had gotten another one from K9SS directly. Immediately, I contacted them saying that I had ask that the order be cancelled. Only then did they write back saying that it had been shipped and they would help me process a refund when I got the item. But when I looked at the tracking, it didn't get to USPS for another 2 days.

The backpack arrived Aug 28, same as the 3rd backpack that came directly from K9SS by UPS. And guess what? The one from PPS was NOT waterproofed. I contacted K9SS and they said PPS contacted them only after the item had shipped. It took PPS 1 month and 2 days to ask K9SS to waterproof my bag.

Now that I have the bag and am trying to return it, I emailed PPS asking how I could return it and what their restocking fee was. Of course, I'm being ignored again. So I'm stuck with one extra backpack that isn't even waterproofed.

Rationale for star rating:
Ordering: 1 star. Website showed item was in stock, but it wasn't
Service: 1 star. I hardly got any service.
Pricing: 3 stars. Their prices are actually reasonable/ MSRP. It's cheaper almost everywhere else because you can use a decent coupon with K9SS or chewy or get cashback from chewy and Amazon. I managed to use a $5 off on PPS, but that was it.
Delivery: 1 star. It took forever and I never got any updates. And it got sent only after I cancelled my order.

Tips and advice?
Do NOT order anything from Pet Pro Supply. If you want a K9 Sport Sack, go directly to the manufacturer. I will not trust them with anything ever again.

I ordered a grooming table for my dog grooming shop almost a month ago on June 10th and it still hasn't been delivered, though they charged my credit card when I ordered. Even with the COVID-19 crisis that's excessive. I don't think I would order from them again.