Petradar Reviews 

649
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the efficient service, noting that setting up alerts and downloading practical posters is remarkably quick and completely straightforward. Many people also value the genuine emotional comfort and timely, useful advice provided by the team during such difficult and stressful searching moments. However, some people mentioned that social media engagement was disappointing, stating that the shared online posts failed to gain traction or sufficient visibility. A few reviewers expressed frustration with the service, feeling that the platform did not help their pet search or encountered occasional technical glitches.

What people talk about most

Service

Customers had positive experiences with service, praising the fast-acting alerts and excellent support that... See more

Website

Clients share ambiguous opinions on website, with many reviewers praising the helpful design, useful advice,... See more

Customer service

Users describe profound satisfaction with customer service, frequently praising the very supportive team and... See more

User experience

People report high satisfaction with the user experience, highlighting an excellent and easy-to-use system... See more

Social media

Consumers find social media engagement to be a mixed experience, with some reviewers praising the wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Petradar delivers excellent communication around lost pets. Posters, social media ads, a dashboard, everything one needs to keep an eye on spreading the news about their pet. In the end my cat was f... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Simba was found nearby. The person contacted PerRadar through the QR code which meant I could contact the finder who helped us retrieve Simba. Whoever needs this service will not be... See more

Company replied

Rated 5 out of 5 stars

I took a chance on this website and I’m glad I did. After talking with some neighbors in my neighborhood, they did make me aware that they had seen the post that was made by this company so everyone w... See more

Company replied

Rated 5 out of 5 stars

Excellent and easy to use. I didn't actually need it cuz thankfully my furry came home. But I will definitely use them again if needed and I will pass along their information to my friends w pets.

Company replied


Company details

  1. Animal Protection Organisation

Written by the company

For people with a missing pet that don’t know what to do, we help you every step of the way. Instead of only putting posters and hoping for the best, we also pro-actively alert thousands of your neighbors with digital alerts. Note: Beware of Impersonators! We’ve been made aware of scammers impersonating PetRadar, using our logo and contacting pet parents directly. Please know that we will never reach out via Facebook messenger, unofficial emails (like Gmail) or request payments. All our communications come from @petradar.org and services are registered exclusively via our website.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(649)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This website really helped me put the…

This website really helped me put the word out there to find my missing cat, Charlie. The process was quick and easy, thank you.

20 December 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Gabriela,

Thank you so much for taking the time to write this 🙏 It truly means a lot to hear that PetRadar helped you spread the word and that the process felt quick and easy, especially in such a stressful moment.

Thank you for trusting us and for sharing your experience 💛

Sending lots of love to you and Charlie,
Alexandra 🐾

Rated 5 out of 5 stars

we found our kitty due to posters and…

we found our kitty due to posters and night searching . he’s home safe

11 December 2025
Unprompted review
Petradar logo

Reply from Petradar

Dear Kaley,

That’s amazing news! I’m so, so happy your fur baby is home safe! 💛
And thank you so much for the review, it really means a lot.

Posters and night searches can be exhausting, but clearly your dedication paid off. Wishing you and your kitty lots of peaceful snuggles now that the nightmare is over 💫

Warmly,
Alexandra 🐾

Rated 1 out of 5 stars

PetRadar is a Fraud

Fraud. Do not pay money to this site. We've paid twice, got the payment receipts, no further communication, and no reason to believe our post was published on any site. We are on all facebook, instagram, websites, petcolovelost, county animal control, and other, sites watching for our baby to come home, and zero have any posts coming from petradar. The email they have on their website bounced back as nonexistent.

4 December 2025
Unprompted review
Petradar logo

Reply from Petradar

Hey Rachel, good to hear from you.

I've been reacting to you multiple times but haven't heard back once, something seems to be blocking our emails on your side.

I'm going to reach out to you with my personal email. If you still don't hear anything, please use a different email to contact us on info@petradar.org as I can assure you the search is up and running and we're trying our best to get in contact with you.

David, founder of PetRadar

Rated 5 out of 5 stars

Excellent service

Excellent service, Simba was found nearby. The person contacted PerRadar through the QR code which meant I could contact the finder who helped us retrieve Simba. Whoever needs this service will not be disappointed. Thank you PetRadar 😻

3 December 2025
Unprompted review
Petradar logo

Reply from Petradar

Dear Eileen,

We’re so happy to hear that the QR code made it easy for the finder to reach you and that your little explorer was so close by all along 😻.

Thank you so much for the lovely review and for trusting PetRadar during such a stressful time.

If you ever need us again, we’re always here, just a message away.

Warm hugs to you and Simba,
Alexandra 🐾

Rated 5 out of 5 stars

It is just nice to not be alone.

11 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Dear Richard,

Thank you so much for your kind words 💛 It truly means a lot to hear that even in such a difficult and emotional time, you felt a little less alone. I'm so glad we could offer even a small bit of comfort during such a difficult time.

Wishing you and your furry companion all the best, and may your days ahead be filled with peace and cuddles.

With care,
Alexandra 🐾

Rated 5 out of 5 stars

Excellent service

Excellent service

5 November 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear James,

Thank you so much for your kind words . We’re really happy to hear you had a positive experience. It means a lot to our small team💕

Wishing you and your furry friend peaceful days and lots of cuddles ahead 🏡

Warmest wishes,
Alexandra 🐾

Rated 5 out of 5 stars

So supportive and a comfort to know…

So supportive and a comfort to know they were there right with me through the worrying time she was missing,

31 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Anne,

Thank you so much for your touching words. We’re so happy to hear that our support brought you a bit of comfort during such a worrying time 😔💕.

I’m truly relieved to know your furry friend made it back home safe and sound 🏡. Sending lots of gentle cuddles and calm days ahead for you both ✨

With all my warmth,
Alexandra 🐾

Rated 5 out of 5 stars

Petradar delivers excellent…

Petradar delivers excellent communication around lost pets. Posters, social media ads, a dashboard, everything one needs to keep an eye on spreading the news about their pet.
In the end my cat was found on the street by people who called the ambulance, but I am glad I also reached out to Petradar to be so efficient online!

28 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Anne,

Thank you so much for your beautiful message 💛🐾. We’re so happy to hear that your cat was found and is safe. What a relief that must have been after all the worry 🏡🥹💕.

Sending lots of cuddles to your brave little explorer and warm wishes your way ✨🐱

With all my warmth,
Alexandra 🐾

Rated 5 out of 5 stars

Extra support and fresh ideas

Extra support and fresh ideas

14 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Melanie,

Thank you so much for your kind words 💛🐾.
I’m so glad to know our support made a difference, and I’m wishing you and your furry friend calm, happy days ahead! 🏡💕

With all my warmth,
Alexandra 🐾

Rated 2 out of 5 stars

No response to ads online and no phones…

No response to ads online and no phones could receive the ad in my household!

9 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Rob,

Thank you for sharing your feedback. I completely understand how frustrating it must have felt to see no immediate reactions. When a pet is missing, every moment feels endless, and it’s natural to expect visible signs right away 😔🐾.

Just to clarify, our alerts run as targeted ads on Meta’s platforms (Facebook and Instagram), which means they reach people living in the area where your pet was lost. Because of how Meta’s system works, those ads don’t always appear on your own feed or devices, but they’re still visible to your local community 🙏.
We also have resources that explain in detail how ads work compared to regular posts, and we’re always here to walk you through everything and make sure your campaign reaches the people most likely to help 💛.

I’m truly sorry the experience felt unclear, and I hope your furry friend is now safely back home 🏡.

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Very helpful

It is easy to fill out the application and although asked if you would like to pay for a wider search you don’t have to, you then upload a photo and are added to an online map. I was also sent some useful information on tips to help find my cat

8 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Michelle,

Thank you so much for taking the time to share your experience.

We’re really glad to hear that you found the process simple and the tips helpful 🙏. I know how stressful it feels when a pet goes missing, so it’s wonderful to hear the tools could bring a bit of comfort and direction during such a worrying time.

Wishing you and your furry friend calm days, warm cuddles, and no more scares ahead 🏡💕

With all my warmth,
Alexandra 🐾

Rated 5 out of 5 stars

I took a chance on this website and I’m…

I took a chance on this website and I’m glad I did. After talking with some neighbors in my neighborhood, they did make me aware that they had seen the post that was made by this company so everyone was being extra vigilant. I guess this is one way to meet your neighbors lol we were able to find our beloved cat and he is home safe and sound.

9 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Susan,

Thank you so much for your beautiful message 💛. We’re so happy to hear that your beloved cat is back home safe and sound 🏡💕.

That beautiful sense of community is exactly what helps bring pets home faster. And you’re right that sometimes, in the middle of all the worry, we end up meeting the kindest people.

We’re so so grateful for your trust and so glad the campaign helped spread the word. Give your furry explorer a big cuddle from us! 🐱✨

With all my warmth,
Alexandra 🐾

Rated 1 out of 5 stars

Well it was definitely useless

Well it was definitely useless, I didn't receive any thing in the 24 hours that the add was up. Not sure if this is even a good idea, I could promote an add from my own account with less cost and probably the same result 🤷‍♀️

9 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Bita,

Thank you for sharing your thoughts 💛. I completely understand how disappointing it must have felt to see little activity during your campaign. When a pet is missing, every minute feels endless, and it’s natural to want instant results 😔.

Just to clarify, running ads on Meta’s platforms requires being a registered advertiser and completing several verification steps. That’s a big difference from simply posting or boosting a post from a personal account.

However, while we can guarantee visibility (meaning your alert truly reached local people in your area) we sadly can’t guarantee that someone who saw it actually spotted your beloved pet🙏. We wish we could.

And I truly wish every story could end with a “found safe” update, but I’m so happy to hear that your furry friend is back home and safe 🏡💛.

Warmest wishes,
Alexandra 🐾

Rated 5 out of 5 stars

The support from emails

The support from emails. The tips and advice for finding and bringing our boy Taz home safe and sound. How to watch for scammers.

28 September 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Vicki,

Thank you so much for your lovely message. It truly means a lot to know that our tips helped you along the way! And we’re so happy to hear that Taz is home safe and sound!🏡

Sending lots of cuddles to Taz and warm wishes to you and your family 💛

With all my warmth,
Alexandra 🐾

Rated 5 out of 5 stars

The amazing petradar

So easy to start search and the support is amazing. Thank you

1 October 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Abdul,

Thank you so much for your lovely words 💛. We’re so happy to hear that you found it easy to start your search and that our support made a difference. That really means the world to us! 🙏

Helping pet parents through such emotional moments is at the heart of everything we do, and your kind message reminds us why it matters so much.

Sending warm wishes and cuddles to you and your furry friend 🏡💕

With gratitude,
Alexandra 🐾

Rated 1 out of 5 stars

This is a scam

This is a scam. Reviews are fake. Do not fall for this. No phone number to call. They claim to post on all social media platforms in the area but Zero posts !!!!!!! Nothing !!!! It’s a scam. I’m contacting authorities to get this shut down.

30 September 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear pet parent,

I’m truly sorry to read such harsh words 😔💔. Losing a pet is an incredibly stressful experience, and the last thing we would ever want is to add to that.

All reviews on this page are written by real pet parents like you, both the positive and the critical ones. Suggesting otherwise is very unfair to the many families who took the time to share their genuine experiences...

Also, we always respond to messages. If you reached out and felt unheard, I’m so sorry, but please know we never leave a pet parent without a reply.

As a team supporting families in more than 90 countries, we can’t yet offer phone support to everyone, but instead, we focus on being highly responsive by email and through our platform. We’re not a scam. We’re a group of animal lovers doing our very best to reunite families with their furry loved ones.

Advertisement campaigns are not “posts” on social media pages. They are targeted ads designed to reach people living in the exact area where a pet goes missing 🙏.

I wish your experience had felt clearer and more supportive in the moment. Most importantly, I hope your pet is now safe back home where they belong 🏡.

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

The all out effort to help bring my dog…

The all out effort to help bring my dog home.

29 September 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear George,

Thank you so much for your kind words!

We’re so happy your furry friend is safely back where they belong, and we’re sending lots of warmth and cuddles your way!🐶✨

Warmest wishes,
Alexandra 🐾

Rated 5 out of 5 stars

Alfie home

So helpful and supportive and found my friends little old dog who is blind and deaf

27 September 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Denise,

Thank you so much for your beautiful message 🐾. It means so much to us that you found our support helpful during such a stressful time.

We’re of course so so happy to hear that little Alfie is safely back home. What a relief that must be, especially knowing how vulnerable he is...

Sending lots of cuddles to the brave little explorer, and warm wishes your way 🏡✨

With all my warmth,
Alexandra 🐾

Rated 3 out of 5 stars

It's a great to know it's available 😻🐶🐰🐹🦜🐍🐠🐟

It's a great service but photos are not showing and also missing pet poster is not easy to edit.

19 September 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Esra,

Thank you so much for your kind words and for sharing your feedback 💛🐾. We’re really glad to know you find our service helpful, and I completely understand how frustrating it must have been when the poster felt tricky to edit 😔.

Our team is actually working on improving this right now, thanks to valuable feedback like yours 🙏✨. We truly want every pet parent to feel that the process is smooth and stress-free from start to finish.

Thank you again for taking the time to write, and I hope your furry friend is safe and well 🏡💕

Warmest wishes,
Alexandra 🐾

Rated 5 out of 5 stars

A description always helped others on the look out! QR code always very handy too.

It meant the most that we were able to create posters with a more detailed description! Even Snowy, who is a distinctive white adult male cat, the description helped identify our missing boy much more. As various other white cats were spotted during the search - the description (and photo, of course!) helped many other people notice the difference between him & the other white cats. Plus, a QR code is always an amazing idea! Thank you for your help with the poster & advertising - Snowy is back home! Found 13 days later, he’s now very safe, very fed, very happy, very loved, very affectionate, very loudly purring & no doubt very sleepy!! 🤍🤍

1 September 2025
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Megan,

Thank you so much for your wonderful message 🤍🐾. We’re absolutely thrilled to hear that Snowy is back home safe and sound, and so full of love (and purrs!) after his big adventure!

We’re so happy our tools could help you spread the word quickly and clearly.

Sending Snowy lots of cuddles, treats, and well-deserved naps 🏡💕

With all my warmth,
Alexandra 🐾

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