Petradar Reviews 

Reply from Petradar

Dec 29, 2024

Hello dear Ruth,

Thank you so much for your kind feedback! It means a lot to us to know you found our service professional. We’re always here to help and support you whenever you need.

Wishing you and your furry friend all the best! 💕

Warm regards,
Alexandra 🐾

Reply from Petradar

Dec 29, 2024

Hello Angel,

Thank you for sharing your feedback, though I’m truly sorry to hear about your concerns.

First, I’m not sure what you mean by "friends and family" payments. We offer multiple payment methods and offer receipts and invoices. If there’s any misunderstanding, we’re here to discuss and clarify.

Secondly, I want to stress that we are absolutely not scammers. Helping people find their missing pets is at the heart of what we do, and we’re proud to have supported so many pet parents through difficult times. Regarding the nearly 400 positive reviews we’ve received: these are from real pet parents who’ve had real experiences with our service. To claim otherwise would imply we somehow paid for hundreds of reviews - which would be a logistical and financial impossibility... it makes no sense.

We’re dedicated to transparency and accountability, so if you have further questions or concerns, please don’t hesitate to reach out. We’re always here to help.

Warm regards,
Alexandra 🐾

Reply from Petradar

Dec 29, 2024

Hello dear Mirza,

What wonderful news that Malcolm is back home safe and sound! 😻 Thank you so much for your kind words and for sharing your happiness with us. It means the world to know we could support you during such a challenging time.

Wishing you and Malcolm many joyful and peaceful moments together.

If you ever need our help again, we’re always here for you! 🧡

Warm regards,
Alexandra 🐾

Reply from Petradar

Dec 19, 2024

Hello Poliana,

Thank you for your feedback, and I’d like to take this opportunity to clarify some things. We’re sorry you feel this way, but your comment doesn’t accurately reflect the experience we strive to provide or the interaction we had with you.

You reached out to us regarding your campaign for Harry, and we responded promptly within hours, knowing how urgent and stressful it is when a pet goes missing. We provided detailed information, confirmed the campaign was active, and even shared live links to the ads on Facebook and Instagram, along with access to your dashboard to track performance.

Unfortunately, we never heard back from you after that initial response, leaving us unable to address any further concerns you may have had.

It’s disheartening to see a review like this, as we strive to ensure pet parents feel supported during these challenging times. All campaigns are managed via Meta’s advertising platform, with data directly from their system. We’re confident in the integrity of our service and would have loved to discuss this with you further had we received a follow-up.

Our sole goal is to help pet parents reunite with their beloved companions, and we remain committed to providing the best service possible.

Wishing you, Harry and your family all the best,
Alexandra 🐾

Reply from Petradar

Dec 14, 2024

Dear Bels,

It’s truly disappointing to hear such harsh words about our service, especially given our dedication to helping pet parents reunite with their beloved animals. While we understand the immense stress and emotional toll of losing a pet, dismissing us as a scam is both unfair and misinformed.

I don’t recall any prior conversations with you or addressing the concerns you’ve raised here. We respond to every single pet owner, no matter the issue, and your case would have been no exception.

Your accusations of fraud misrepresent the integrity of our service. Losing a pet is indeed an emotional and vulnerable time, and we take pride in offering effective tools to assist pet owners in their searches. Our service leverages Meta’s advertising platform to run geo-targeted campaigns for missing pets, reaching people in the pet’s last-known area. These ads are designed to target those most likely to notice something relevant—not necessarily the immediate social network of the pet parent. If you or someone you know didn’t see the ad, it doesn’t mean it wasn’t displayed; it means Meta’s algorithm focused on others within the designated radius, based on factors like travel patterns and community engagement.

As for your claim that “nobody can show a screenshot of a poster displayed anywhere online,” this is patently false. Meta itself provides an Ad Library to ensure full transparency in ad operations and active ad campaigns.

Also, we are absolutely delighted to hear that you managed to create a poster far superior to one designed by professionals at PetRadar who specialize in maximizing visibility for lost pets. Truly, we tip our hats to your resourcefulness and creativity.

Regarding pricing, our fees reflect the costs generally set by Meta. Larger geographical areas require exponentially more reach, which directly increases ad costs. These rates are dictated by Meta and are not arbitrarily set by us. While we understand the pricing may seem high to reach tens of thousands of people, it is tied to the significant costs of digital advertising, not just our services.

Lastly, it’s important to address the accusation of manipulation. Engagement such as "likes" and "shares" is not something we control—it’s purely organic. We provide tools to amplify awareness, but we cannot force people to interact with or respond to ads.
So, we amplify awareness but cannot control how individuals react. While some pet parents find immediate success through our campaigns, every case is different, and results can depend on numerous variables.

I also noticed your other reviews for various companies, and while it is absolutely your right to advocate for yourself, question services, and fight for what is right, we as well will continue to fight for the pet parents who genuinely need our help and strive to keep our service as transparent and effective as possible.

We truly wish you the best and hope that you find peace and resolution in your search for the right support.

Best wishes,
Alexandra

Reply from Petradar

Dec 29, 2024

Hello dear Molly,

Thank you so much for your wonderful review! I’m so happy to hear that your cat was found quickly and safely. 😻 While the outcome was already happy, it’s so encouraging to know you felt confident in the process.

Your kind words mean the world to us and inspire us to keep helping pet parents like you. If you ever need our support again, don’t hesitate to reach out - we’re always here for you!

Wishing you and your furry friend many joyful moments together. 💕

Warm regards,
Alexandra 🐾

Reply from Petradar

Dec 4, 2024

Hi Melissa,

We’re truly sorry to hear you feel this way. I want to assure you that we are absolutely not scammers - we’ve been working hard to support pet parents all over the world during their toughest moments.

It’s confusing to hear that you think we “disappeared.” We’re still here, responding to emails, messages, reviews, and working with pet parents every day.

If there was any delay in communication or an issue you experienced, please let us know. Did you try reaching out and not receive a response? If so, that’s definitely not how we aim to operate, and I’d love to look into this further for you.

Best wishes,
Alexandra🐾

Reply from Petradar

Dec 4, 2024

Dear Tran,

We are sorry to hear that your experience with our service during such a distressing time left you feeling disappointed. Losing a pet is indeed incredibly emotional, and we understand how important trust and clear communication are in these moments.

To clarify, from the outset we promptly responded to your inquiries and sent detailed information and links to the live advertisements on Facebook and Instagram, alongside proof of reach and views. These details were sent multiple times to the email address you registered with us. We verified these emails were successfully delivered, and we’re sorry if they were missed or overlooked during this overwhelming time.

Our campaigns are geotargeted to the selected area to ensure maximum exposure within that radius. While this approach prioritizes reaching those most likely to have seen your pet, it doesn’t guarantee that you personally will encounter the ad on your social media feeds. This is standard practice for digital advertising platforms and ensures the best chance of actionable sightings.

We made every effort to address your concerns multiple times, and provided as much clarity as possible during our many email exchanges. Finally, the resolution we reached in our communication with you was hopefully in line with your expectations.

We are genuinely sorry that our service didn’t meet your expectations. Helping lost pets return to their families is at the heart of what we do, and we strive to improve every day.

We wish you and Bunny all the best and hope for a happy reunion soon.

Warm regards,
Alexandra

Reply from Petradar

Dec 4, 2024

Hi dear Jide,

Thank you so much for your wonderful review! It means the world to us to hear how much you value the advice and community support we strive to provide during such a stressful time. 🙏🐾

We’re actually working on an even better version of our service, inspired by feedback like yours. We’re so excited to continue improving and helping even more pets and their families reunite. 💖

If you ever need assistance or have suggestions, don’t hesitate to reach out - we’re here for you!

With warm regards,
Alexandra 🐾

Reply from Petradar

Dec 4, 2024

Hi Michael 😊

Thank you for your review! I’m so happy to hear that your beloved pet is back home safely. 💖 It’s wonderful to know that our service provided some comfort during such a challenging time.

If you ever need support in the future, we’re always here to help.

Wishing you many happy moments with your furry friend!

With warm regards,
Alexandra 🐾

Reply from Petradar

Dec 4, 2024

Hi there,

Thank you so much for your kind words and the review! 🌟 We're thrilled to hear you found our platform easy to use and that the poster met your expectations. It means the world to us to know we could support you during this important time.💖

If there's anything else we can help with, don't hesitate to reach out. Wishing you and your furry family member all the best!

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 27, 2024

Hello Duncan,

Thank you for your review! I'm so happy to hear that Goose returned quickly - what a relief!🐾

We're glad we could support you during such a stressful time and provide clarity along the way.
Please don't hesitate to reach out if you ever need us again.

Wishing you and Goose all the best! 💖

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 27, 2024

Hello dear Allee,

Thank you so much for your kind words and review! 🌟 We're incredibly touched to hear that our support made a difference during such a challenging time.

Please know we're always here for you if you ever need anything in the future.

Sending love and best wishes! 🙏🐾💖

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 27, 2024

Hello dear Kat,

I am truly sorry to hear about your disappointing experience. Your feedback is deeply valued, and I want to take this opportunity to address your concerns as thoroughly and transparently as possible.

Our campaigns use precise geotargeting to display ads to individuals in the radius you selected.

I genuinely understand how upsetting it must have been not to see the engagement you were hoping for. However, our primary focus is on reaching individuals who may have seen your pet, rather than generating likes or shares. While such interactions can be encouraging, they are not the most critical metric in a missing pet case. The ads are designed and optimized to be displayed to people most likely to have seen your pet, which is how Meta's algorithm prioritizes ad placement within your selected radius.

The view spikes you noticed before each update may be an outcome of how Meta (Facebook/Instagram) processes and reports data to us (we at the moment do not fetch data every minute to display it live in your dashboard).

It saddens me that you feel taken advantage of. We rely on Meta’s reporting for accuracy and transparency and provide the tools (like the dashboard and ad links) for pet parents to track their campaigns. However, if you feel that the area may have been too limited to yield meaningful results, that is feedback we take seriously. We’re always refining our service to avoid situations like yours.

Your experience is not what we strive for, and I sincerely apologize for the frustration caused. If there’s anything I can do to help—whether it’s to explain more about how the campaign ran or address any lingering concerns—please don’t hesitate to let me know.

I truly hope your pet is safe and sound.

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 12, 2024

Hello,

Thank you so much for sharing your feedback! It means a lot to us to know our service was helpful, and we completely understand the hope that it won’t be needed again 😁. But rest assured, if you ever do find yourself in need of support, we’ll be here, ready to help with all the care and resources you need.

Wishing you and your furry friend many safe and happy times together!💖

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 12, 2024

Hello dear Nicola,

Thank you for sharing the wonderful news, and thank you for the review! 🥰

If you ever need anything in the future, we’re here to help. Wishing you and your pet all the best and many happy moments together! 🐾💖

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 12, 2024

Hello Jennifer,

Thank you so much for sharing your experience with us! We’re glad to hear that you found our service easy to use and that it gave you peace of mind during such a challenging time. Knowing that you could do everything possible to bring your beloved pet home is indeed incredibly important, and we’re grateful to have been a part of that effort alongside you.

If there’s ever anything more we can do or if you need support in the future, please don’t hesitate to reach out. We’re always here for you and your furry family member. 🐾💖

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 12, 2024

Hello Carilyn,

Thank you so much for your wonderful feedback! We’re delighted to know that our service could be a source of support during what we know is an incredibly difficult time.

If there’s ever anything more we can do for you or if you need assistance in the future, please don’t hesitate to reach out.

We’re here for you and your furry friend every step of the way. 🐾💖

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 12, 2024

Hello,

Thank you for sharing your concerns, and I’m genuinely sorry to hear about your frustration. It’s upsetting for us, too, to know you feel let down by our service. And calling us a scam is quite hurtful, as our team works tirelessly to support pet parents 😔

Our ads are designed to reach a targeted audience within your specified area, but since Facebook’s algorithm determines ad visibility based on individual user profiles, it’s possible that not everyone nearby will see the ad in their own feeds. However, I want to reassure you that every campaign is actively monitored, and we do everything possible to ensure your ad circulates to people in your chosen location.

If you’d like more details on how social media campaigns work, please reach out. We’re here to help however we can.

Warm regards,
Alexandra 🐾

Reply from Petradar

Nov 12, 2024

Hello,

Thank you so much for your kind words! It means so much to us to know that the updates and support made a difference in reuniting you with your furry friend. 🙏🐾

If you ever need anything in the future, we’re here for you. Wishing you both many happy and peaceful days ahead 💖

Warm regards,
Alexandra 🐾