Although there is a bit of a wait time, they were so nice and informative. Waiting on my review to be completed for my two emotional support animals. My girls help me with my mental disability to wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eric from Customer Experience was incredibly helpful. I wasn’t receiving any PetScreening emails because they were being blocked on my iPhone and sent straight to trash—along with emails from a few ot... See more
Company replied
I completed the profile unaware there is another form specifically for a service/emotional support animal. Ashley emailed specific instructions (in a very fast/timely manner...KUDOS!) with screenshot... See more
Company replied
Ashley at PetScreening was absolutely fantastic! She went above and beyond to help me with my account and made the whole process simple and stress-free. Her positive attitude and friendly approach rea... See more
Company replied
Company details
Written by the company
PetScreening is dedicated to making the world more pet inclusive by enabling the use of technology to encourage and enable responsible pet ownership.
Contact info
United States
- support@petscreening.com
- petscreening.com
3.5
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Jade was amazing
Jade was amazing. She was quick with a response, friendly, and so helpful
14 January 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
DO NOT GIVE THIS COMPANY YOUR MEDICAL RECORDS
This company is prime capitalism at its worst and I'm surprised they haven't been taken to court yet.
Make sure your read their terms and service so you understand that they own in perpetuity any information you upload, they track via cookies, or they infer about you. That means your pet's vet records, photos, and it also does not EXCLUDE your medical information if you use the site for an assistance animal.
And on that topic, everyone should know if they have an ESA or Servixe Dog that they are protected by federal law and explicitly DO NOT have to use Petscreening.com to "verify" your assistant animal letter. Go directly to your landlord. Its deceitful of this company to offer this "service" preying on the fact that most people don't know they're rights.
Also DO NOT sign any ROIs so they can talk to your therapist/doctor. Under federal law, that is not a requirement for approval of an ESA or SD and your landlord/this predatory company should not be allowed to even sniff your medical records.
29 December 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. If you have any additional questions, please feel free to reach out to support@petscreening.com with "AA Google Review" in the subject line. We have team members available for assistance M-F 7AM - 6PM EST and you can also ask to speak to a manager and I'd be happy to help!
The customer support team is excellent
The customer support team is excellent. Samantha, Eric and Courtney went "above and beyond" to help me. This team responded to me quickly. They were patient and kind in helping me. They made everything easy. Well done.
22 December 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Awful awful awful experience...
Awful awful awful experience with this scam company. Not only are they trying to shake people down. There was an accidental $25 charge and they refuse to even acknowledge it.
3 December 2024
Unprompted review
Reply from PetScreening, Inc.
Hi, Jordan. We aim for the highest level of customer service. I see you have created a ticket with our Customer Support team. PetScreening respects the privacy of our clients and customers and would like to continue to address your concerns in a secure channel within the ticket you created. Please see the ticket for updated communication. We have team members available for assistance M-F 7AM - 6PM EST and you can also request to speak to a manager.
Review of Pet Screening Personnel
Lily was extremely helpful, understanding and professional🥰. If not for her I would not have been able to complete my application.
16 December 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
I love my dog
Ty for your excellent customer service. Thank you so much! Hope you have an amazing life and
17 December 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Fantastic Customer Service
Awesome! I had to contact Customer Service and Courney was of great help!
16 December 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Great Service!
I purchased a home over the summer and forgot that I had a PetScreening automatic payment that processes yearly. When my PetScreening payment autorenewed, I emailed them asking if I could get a refund because I no longer need their services. They processed my refund the next day! Very quick and helpful response!
16 December 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
The PetScreening Team, an example of professionalism and true customer service.....
I really appreciate how patient and professional the PetScreening team was. Their response time to my questions was surprisingly quick and their eagerness to solve my dilemma made me feel very comfortable. I was more than happy to let my apartment manager know that PetScreening, Inc. did an incredible job in helping me since she was the one who recommended that I reach out to them for assistance. Thank you for all that you do for all of us.
12 December 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Very good company
Very good company. They have been truly helpful with my rental process while having ESA. Today Nadia provided great and timely customer support. I am grateful 🥰
5 December 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
10/10
I worked with Jade, Lily, and Tessa. They were very responsive and incredibly helpful.
22 November 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Eric helped resolve an issue with a…
Eric helped resolve an issue with a duplicate profile. Thanks Eric!
14 November 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Billing issue resolved so quick!
I needed help to resolve billing because I forgot to terminate my account when I moved and it auto-paid. I was pleasantly surprised with Lily's helped! She understood the issue, and worked quickly to resolve the situation efficiently, professionally and with genuine kindness. My situation was resolved expeditiously, and Lily is an asset this company needs to keep!!!
18 November 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Lily was amazing
Lily was amazing! I was not expecting such a quick nor such a detailed response. Very pleasantly surprised!! It is always nice working such wonderful and helpful people. Thank you very much :) 5 STARS!!!
19 November 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Lily rocks
How swiftly Lily dealt with our business was very much appreciated.
28 October 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
I was charged for a pet that was…
I was charged for a pet that was removed from my profile!
16 November 2024
Unprompted review
Reply from PetScreening, Inc.
Hi Patricia! I see that a customer support team member was able to assist you this morning, November 18th. Please let us know if you have any further questions!
Unauthorized yearly renewel charge
I was required to use Pet Screening for two years while renting a home through Carolina Moves. I recently received an e-mail that stated it was time for renewel. The way it was worded lead me to believe that if I did not respond there would be no further need to clarify. However,my credit card was charged a day later. I do not require this service so I did not authorize renewel and did not approve my credit card usage. Please refund payment to my credit card and discontinue my account. Thank you.
Rae McClow
11 November 2024
Unprompted review
Reply from PetScreening, Inc.
Hi, Rae. PetScreening respects the privacy of our clients and customers and would like to address your concerns in a secure channel. If you are comfortable sending an email to support@petscreening.com and including the words "Google Review" in the subject, we will be happy to assist. Thank you.
Quick response!
Within moments of sending my request, Jade responded and had resolved my issue!
11 November 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
I liked the fact that I got a quick…
I liked the fact that I got a quick response from Courtney to my inquiry written in a very pleasant manner!
6 November 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Tessa is GREAT
Tessa not only answered my questions but also gave me solutions and next steps to achieve what I was trying to accomplish!
6 November 2024
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.