Although there is a bit of a wait time, they were so nice and informative. Waiting on my review to be completed for my two emotional support animals. My girls help me with my mental disability to wh... See more
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Review summary
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Eric from Customer Experience was incredibly helpful. I wasn’t receiving any PetScreening emails because they were being blocked on my iPhone and sent straight to trash—along with emails from a few ot... See more
Company replied
I completed the profile unaware there is another form specifically for a service/emotional support animal. Ashley emailed specific instructions (in a very fast/timely manner...KUDOS!) with screenshot... See more
Company replied
Ashley at PetScreening was absolutely fantastic! She went above and beyond to help me with my account and made the whole process simple and stress-free. Her positive attitude and friendly approach rea... See more
Company replied
Company details
Written by the company
PetScreening is dedicated to making the world more pet inclusive by enabling the use of technology to encourage and enable responsible pet ownership.
Contact info
United States
- support@petscreening.com
- petscreening.com
3.5
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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5 stars for customer service
Not giving 5 stars for the service itself, but 5 stars for customer service. Tessa helped me getting my card automatically charged for my wife and I despite us not moving into the residence that required this account. Back and forth email with Tessa resolved it in a couple of days. No complaints.
21 April 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
The service was excellent
The service was excellent. Fast, accurate, enlightening and solved my situation/problem. Special thanks to Mrs Audrey, from the Support Team, who brilliantly brought relief to our family with the solution and explanations for our case.
22 April 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Sale of personal information to marketing companies
Forced to use this service as a part of my rental agreement, which is fine. The problem is that this company sells your data to third party marketing companies and you get overloaded with spam emails and calls as a result of using this company. This is clearly written into their (lack of) Privacy Policy with no way to opt-out.
16 April 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. If you have any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 6PM EST.
I've been trying to add a pet my…
I've been trying to add a pet my profile and have placed three requests for support, one per week for 3 weeks, and gotten no acknowledgement or response, so I'm now in violation of the lease for not notifying, but unable to change anything.
16 April 2025
Unprompted review
Reply from PetScreening, Inc.
Hi, Dean. PetScreening respects the privacy of our clients and customers and would like to address your concerns in a secure channel. If you are comfortable sending an email to support@petscreening.com and including the words "Google Review" in the subject, we will be happy to assist. Thank you!
This company is horrible
This company is horrible. I am
Having the same issue others have had. It has been a month of back and forth with them saying my letter is not good enough. I have had a new letter drafted and sent. The response was “Your documentation shows that you have a need for the assistance animal, but does not establish that you are disabled (defined as a mental or physical impairment that substantially limits one or more major life activities).” Mental health diagnosis is a disability. It seems they are denying this fact.
So I have a need for it but the documentation from my provider isn’t good enough. This whole thing is a sham. It’s like they want to deny the letter so people will give up and pay for their animals as “non- esa”. If I could give zero stars, I would. This is causing so much distress with me and disrupting my mood and daily life. I have three weeks to move and will be homeless soon.
8 April 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. I see you have created a ticket with our Customer Support team. PetScreening respects the privacy of our clients and customers and would like to continue to address your concerns in a secure channel within the ticket you created. Please see the ticket for updated communication. We have team members available for assistance M-F 7AM - 6PM EST and you can also request to speak to a manager.
Incompetent and unnecessary service
I am a person with a diagnosed mental health disorder. I have gone back-and-forth with your team for over a month now just trying to seek help in getting my animals ESA certified in my apartment dwelling.
Not only is this process taking away from my personal time, but it is also causing me to take time and mental ability from my work as well as the work of my licensed professional counselors. I have given them adequate information and paid a $30 fee for both of my animals which should be illegal because they are prescribed to me for my health. I’m not sure why I have to pay for service that is incompetent on top of my health insurance and my medication and is in no way benefiting me.
I can firmly say that this company has impacted me and my diagnosis in a negative way. There is no reason why I should should have to continue to reach out to a licensed professional, who is seeing other clients and actually making a contribution to the world just to get a piece of paper saying that I’m disabled, which is already been given to you. This is the most useless, invasive and inadequate service I have ever used for an apartment for any reason I can truly say that has made my depression and anxiety worse.
6 April 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. If you have any additional questions, please feel free to reach out to support@petscreening.com with "AA Google Review" in the subject line. We have team members available for assistance M-F 7AM - 6PM EST and you can also ask to speak to a manager and I'd be happy to help!
People's first/only review is for Petscreening?
Weird so many great reviews from people who have never written a review on another company. Think about that..I have never written a review on another company but am now giving a glowing review on a Pet Screening company?
3 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. If you have any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 6PM EST.
Hayley was very personable and a big…
Hayley was very personable and a big help.
Thank you.
18 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Excellent service
Kelsey quickly addressed my concerns and I have a positive outcome as a result! Thank You!
24 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
I accidentally renewed a membership…
I accidentally renewed a membership when I didn’t want to and requested a refund. I was prepared to put up a fight. Instead, I received an extremely fast and friendly reply with information for how to deactivate my account and received the refund. Thank you Jennifer! I wish all support experiences went like this. :)
26 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Pet Screening for an ESA
This was the first time my apartment complex required me to undergo the pet screening process for my ESA. The experience was 100% positive; Pet Screening explained the necessary steps, kept me updated, and reacted immediately whenever I had questions. Their website and communication were customer-friendly and easy to understand; Eric and Hailey were fast, friendly, and professional.
21 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Absolute garbage site
Absolute garbage site. I am applying for a rental home and they made me use this site. I have an ESA animal and a service dog. I sent in both letters from my doctor and they wanted to know what he was trained for, where he was trained and their contact information. Absolutely not. This site is an absolute waste of money and a scam. On top of all that, I am now receiving copious amounts of spam regarding pet insurance, moving help etc etc. They sell the information "required" to input.
25 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. If you have any additional questions, please feel free to reach out to support@petscreening.com with "AA Google Review" in the subject line. We have team members available for assistance M-F 7AM - 6PM EST and you can also ask to speak to a manager and I'd be happy to help!
Complete scam to get you to pay more…
Complete scam to get you to pay more money on top of your already ridiculous pet fees when applying to a new apartment building. This people are scum suckers, adding zero value to the world and designed for no other reason to get $50 per pet out of you.
25 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. If you have any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 6PM EST.
"Screening" your pets for a fee on top of paid offers and auto subscriptions
This scam of a website was forced down my throat by my landlord suddenly after not needing to do this for 5 years. On top of everything else I've already paid extra for, now I have to pay some random company $25 every 6 months to "screen" my pet? They won't let you finish until you decline a dozen more paid offers. You are also automatically signed up for a subscription, too. I'll just file chargebacks for it
19 March 2025
Unprompted review
Reply from PetScreening, Inc.
Hi, Hugo. PetScreening respects the privacy of our clients and customers and would like to address your concerns in a secure channel. If you are comfortable sending an email to support@petscreening.com and including the words "Google Review" in the subject, we will be happy to assist. Thank you.
I recently had a positive experience…
I recently had a positive experience with pet screening. I could not figure out how to change information about who my pet’s veterinary doctor nor how to save it.
I asked them to help and I received help from Stephanie and Kelsey.. they changed the information for me and saved it.
Thanks guys!
13 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Shoutouts to Kelsey!
We asked if we could have a prorated cost for 20 days of coverage with renewal and moving happening to fall in the same time period. Kelsey did us one better by extending our current profile by 20 days so we won’t get charged a renewal fee. That is going above and beyond for us. Thank you Kelsey!
12 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Eric was wonderful
Eric was wonderful. Thank you so much for addressing my need.
10 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Thank you Kelsey,Sami and Jennifer for…
Thank you Kelsey,Sami and Jennifer for your help with the transition of Romeo. Your help was duly note. Keep up the great service and be Blessed!!!
ARL/ROMEO ♥️
10 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
stephanie and audrey were awesome
stephanie and audrey were awesome. they quickly replied to my question and resolved an issue in minutes. very nice to have such quick and friendly service, much appreciated.
7 March 2025
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
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