This must be a scam. They send repeated Emails requesting further questionnaires be completed all containing dead end links to Pogust woodhead. Impossible to get through on phone and virtual assistan... See more
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See what reviewers are saying
Absolutely no help. Had 4 claims with Audi, I had the same cherished plate on them all. PGMBM kept telling me the new allocated reg plates but not to which vehicle or model. I have probably 20 email f... See more
Well stay clear .Very unprofessional..Kept getting emails at the weekends,I called them to stop doing this .. They carried on ..Therefore I told them to shut my case down..Any other companies - Aski... See more
Company replied
Hopeless. Completed details on their “Questionnaire” last August for a BMW Diesel Claim yet still receiving emails asking me to complete the Questionnaire with a hyperlink to it. Problem is the hyper... See more
Company details
Written by the company
PGMBM specialise in large scale group litigation against organisations that mistreat, mislead, or injure people. We manage some of the largest group litigation claims in legal history.
Contact info
70 Mark Lane, EC3R7NQ, London, United Kingdom
- +44 3330 155 900
- clientcare@pgmbm.com
- pgmbm.com
1.5
Bad
94 reviews
Hasn’t replied to negative reviews
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Very poor
Very poor - avoid.
Poor in terms of service but also in terms of actually representing my claim. Accepted the claim categorization the other side proposed without any effort to use the facts to get recategorized, resulting in reduced settlement to me , but no doubt quick and easy for them. Regret using them when other firms are available.
6 December 2021
Unprompted review
Reply from PGMBM
Hi,
Sorry for the delay in response.
Please note that your categorisation has been established on the information we have concerning interactions with your data. The analysis and methods used to determine your category is confidential, as advised to you in the confidential correspondence you were sent.
If you remain unhappy with this, then please contact us as badatabreach@pgmbm.com with your reference number and we will be happy to discuss it further with you.
Thank you.
These people are a disgrace and should…
These people are a disgrace and should be referred to the law society.
6 December 2021
Unprompted review
Reply from PGMBM
Hi Reg,
We are sorry to hear that you are not satisfied with the service. Please be assured that PGMBM work to ensure that clients receive an optimal service. Our teams and respective committees ensure that transparency, quality service and commitment are paramount to the work we undertake as a firm.
If you remain unhappy with the service, then please contact us as badatabreach@pgmbm.com with your reference number and we will be happy to discuss it further with you.
Incredibly frustrating
Incredibly frustrating, very slow to respond if at all and duplicate form filling unnecessarily. They have been dealing with my four diesel claims over many months.
Despite their advertising, which for example states on their website "Owned or leased a 2009-2018 diesel" - be warned, their latest email just received again asking to complete a questionnaire (which I already have), states "If you bought your affected vehicle more than 6 years ago or if you are approaching your 6-year anniversary, we may not be able to include some or all of your claim in one of our regularly issued claim forms. If you think that you might fall in this category, please email our client care team to bring this to their attention as soon as possible." Looks like more paperwork after months of faffing about....
5 December 2021
Unprompted review
Incompetence or Scam?
Your email today has totally confused me.
You write as though I have just contacted you. You have been dealing with this claim on by behave for over a year!
I have completed many forms and provided you with all document you have asked for.
Are you genuine or is this a scam?
I am very disappointed and angry by your blundering inappropriate email.
I look forward to your explanation.
My trust in you is shattered.
You are not a law firm you are a joke and you need to be investigated.
2 December 2021
Unprompted review
Reply from PGMBM
Hi Antonio,
First of all, apologies for the delay in getting back to you. I would like to hope that your issue has now been resolved but, in case it hasn't, please see below.
We are sorry for any confusion you are having. Please contact clientcare@pgmbm.com and one of our dedicated members within the client care team will be more than happy to assist you with your query.
We look forward to hearing from you and reaching a resolution on this query.
British Airway
I was part of the British Airway case. It’s been almost four months now, and they have not made payment.
PGMBM will not respond to emails or messages.
23 November 2021
Unprompted review
Reply from PGMBM
I am sorry to hear about your situation. Due to the nature of the claim, a considerable amount of work was required to be completed before we were able to provide necessary information to all our clients.
If you are still presently awaiting a response, please email badatabreach@pgmbm.com with your reference number and a member of our client care team will be more than happy to assist you.
On the subject of payments, we partnered with ShieldPay to provide us with FCA approved, specialist payment administration service. This ensured that we would have the most secure process in receiving bank details, verifying them and administer payments swiftly, safely, and effectively.
ShieldPay have set up a secure platform for you to safely upload your bank account details. They will need to verify those details before transferring your payment to you. You should receive your compensation within 21 days of your details being verified.
If you uploaded your details on the secure platform more than 21 days ago and have not yet heard from ShieldPay, please email us at badatabreach@pgmbm.com so that we can work with them to understand any verification issues and ensure you are updated with when to expect safe transfer of your payment.
Thank you.
SCAM ALERT
SCAM ALERT
They have took all my details for claim against bmw , they never sent any updates, when I call them they always making some nonsense excuses, they make money from your claim and they won't pay you ,
AVOID THESE SCAMMERS
23 November 2021
Unprompted review
Reply from PGMBM
Hi Mo,
Sorry that you were unhappy with the service for your diesel fraud claim. I hope that your queries have now been resolved but, if not, please contact clientcare@pgmbm.com stating your reference number and a member of our team would be more than happy to answer any questions you may have.
Thanks
I participated in a class action suit…
I participated in a class action suit against British Airways and was awarded a settlement. I was sent a website to enter my bank details and now two and a half months later there has been nothing. In the meantime they have pocketed the money from the lawsuit and don't seem to have any intention of distributing the shares to those part of the claim. Stay away. It is not worth the time taken to fill out all their paperwork and then the frustration of having no one respond to any of your inquiries. It feels like a scam.
4 November 2021
Unprompted review
Reply from PGMBM
Hi Christine,
We partnered with ShieldPay to provide us with FCA approved, specialist payment administration service. This ensures that we would have the most secure process in receiving bank details, verifying them and administer payments swiftly, safely and effectively. ShieldPay have regularly provided similar services with law firms like ours.
ShieldPay have set up a secure platform for you to safely upload your bank account details. They will need to verify those details before transferring your payment to you. You should receive your compensation within 21 days of your details being verified.
If you uploaded your details on the secure platform more than 21 days ago and have not yet heard from ShieldPay, please email us at badatabreach@pgmbm.com so that we can work with them to understand any verification issues and ensure you are updated with when to expect safe transfer of your payment.
Furthermore, we assure you that neither PGMBM or ShieldPay seek to retain claimant settlement monies, and that transparency has been central to the work undertaken by our teams. We have been and remain transparent with the respective committees, our individual claimant clients and the SRA regarding arrangements for the administration of settlement payments.
Thank you.
I am shocked at their service
I am shocked at their service. I have raised many complaints and sent many emails with absolutely no response. I will be taking the matter to the legal ombudsman and contacting SRA I have really had enough of chasing them!!
19 October 2021
Unprompted review
Reply from PGMBM
Hi Lamia,
We are sorry that you feel your queries and complaints have not been addressed in a timely manner. If your complaint is still outstanding, please email clientcare@pgmbm.com with your reference number. One of our client care team members would be happy to refer your query to the right team to ensure that a remedy is reached.
We look forward to hearing from you soon and reaching a resolution.
Thanks
Shocking excuse of a company.
Shocking excuse of a company.
Diesel claim my backside...they'll send millions of text messages in the middle of the night, wanting you to fill in the link...DO NOT...they want bank details and a lot of personal info...then you won't hear from them again...
Don't try calling them...it's probably a dead line in a disused office somewhere abroad, judging by the texts on the middle.of the night UK time I'd more than bet they're in Africa, and this is yet another Ghanaian scam, wrapped up in a pretty bow...
18 October 2021
Unprompted review
Reply from PGMBM
Hi Fiona,
I was extremely concerned to hear that you have been receiving messages like this. I can assure you that the messages are not from PGMBM as we will never ask for your bank details until a claim is settled or won. We are going to look into this further.
The nature of our international firm means we do have people from all around the world working with us, but our call centres are headed up in London, not Africa.
If you would like any more clarification on the legitimacy of these claims, please feel free to contact us on clientcare@pmgbm.com or head to our website pgmbm.com for more information.
Thanks
First experience of a group litigation case with PGMBM
I was part of a claim in a UK group litigation case. My initial application I made was easy to complete and I received regular updates about the progress of this claim.
Once the court decision was made about the case I had an email notifying me of how much I was to receive, after PGMBM had taken their commission (which I was advised of at the beginning of my application).
There was a long delay until I received the due funds, but believe that the delay was due to 'Shieldpay' (the company chosen to complete the transactions). PGMBM even enquired to Shieldpay on my behalf.
The paralegals that answer the 'phone lines at PGMBM are friendly and helpful, as was the solictior I spoke to representing the group litigation I was part of.
I have since recommended PGMBM to a friend (in a different group litigation case) and hope that they find a more efficient company to process payments in the future.
17 October 2021
Unprompted review
Reply from PGMBM
Hi Elaine,
Thank you for taking the time to review PGMBM. As a firm, justice and working for the clients’ best interests are paramount to the work we undertake.
We are pleased to hear that the paralegals and Solicitor you spoke to were able to help with you queries.
We will feedback your comments to ShieldPay regarding the transaction and work with them to improve the service in future.
We look forward to working with you again on future claims.
This company uses people to chase big…
This company uses people to chase big payouts from companies and pocket the majority of the settlement then won’t respond to emails or when I call them amazingly the team I need to speak to are not able to take my call! so they say they will call back and they never do. Avoid at all costs as you can do everything they offer on your own!
12 October 2021
Unprompted review
Reply from PGMBM
Hi Steve,
We are sorry to hear that your call was not received, and that you believe you did not receive contact from PGMBM about your settlement.
We would like to assure you that neither PGMBM or ShieldPay seek to retain claimant settlement monies, and that transparency has been central to the work undertaken by our teams. Additionally, we are and remain transparent with the respective committees, our individual clients and the SRA and all other bodies that we are regulated by regarding arrangements for the administration of settlement payments.
If you are still presently awaiting a response, please email badatabreach@pgmbm.com, with your reference number. After this, a member of our client care team will be more than happy to assist you.
Thank you.
Be careful with these people
I contacted this company back in April and finally got a response in September, asking me to fill in a questionnaire to which the link failed to work. I called them and they took the details over the phone, it was the final day to fill it in and I was told they were trying to fix the link as they’ve been having problems. I have now received another questionnaire email and the link, again, doesn’t work. Worse still they say they have the questionnaire but need my ID to proceed, but as yet, have failed to send the email to request ID, and I was already told they have everything they need on the questionnaire. Today, they tell me it’s my responsibility to get them all the information and documentation, but failed to accept that it is their responsibility to tell me what they need! I’ve instructed them, but I’m very concerned about the credibility of this outfitu! On the plus side, the lady wanted to get off the phone very quickly rather than waste my time with a coherent explanation.
8 October 2021
Unprompted review
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