Phantom Hire (Wedding Car Hire) Reviews 

I booked with this company for my son's prom ,we had a issue regarding our booking ,but after speaking and emailing with Geoff he resolved our issues immediately and professionally
Thanks Geoff

THANK YOU to the whole team at Phantom Hire! We hired a Rolls Royce Cullinan for our son's Prom. SUPERB comms from the team all the way through and despite my nerves, the car was there - not only on time, but early.

The driver was a gentleman and I would have ZERO hesitation in recommending. Thank you for the brilliant day! A****

From start to finish Phantom Hire were friendly, extremely helpful and very professional. They kept in touch from initial enquiry to pick up which was very reassuring. Our driver for my daughter’s Prom was lovely. Would highly recommend Phantom Hire.

Super helpful and easy to deal with.
Booked a car for prom and was shown around he vehicle over video call before booking. Brother is really excited now.

If you’re thinking of booking this company I would highly recommend that you do .

Brilliant service from the 1st phone call to the drop off for our daughter’s prom .

Our driver was Kayani and nothing was too much trouble . Arrived early, hung around for photos etc etc .

5 star service and i will definitely be booking these guys for my sons prom in a couple of years .

The car was in a tatty condition for a RR event car.

The driver was a nice guy but didn't carry out the chauffeur service of opening doors which is what we were told.

There was no 'prom drinks package' other than warm water. Driver offered to stop enroute but as car was late arriving it wasn't feasible.

I hired a Phantom for my daughter’s prom in Manchester. I received a phone call two days before to confirm the itinerary. The driver Ishi was early, smartly dressed, polite and very helpful. We weren’t rushed had loads of opportunity to take photos. Thanks for making it a memorable day for my daughter.

Really good, thank you for the great experience to prom. Had an amazing time wonderful facilities would really recommend for anyone.

What an amazing car hire place. Hired for a prom and the car was amazing. Driver was very caring and supportive and put our young man at ease. Will defo recommend and use again.

I have never had such an amazing experience from start to finish. I was so nervous about booking incase the car didn’t turn up or wasn’t as expected. From my first initial contact I expressed my concerns and was reassured from start to finish. Courtesy phone calls to double and triple check everything was how we wanted for my daughter’s prom. The car was stunning, the chauffeur was amazing and chatted the whole journey with my daughter and her friend putting them at ease. Really got our moneys worth. Car was immaculate. Everything was really perfect. Can’t thank you enough you have really pulled out all of the stops. Professional, punctual and simply amazing! We will in the future always use this company! Thank you Melissa!

Amazing service. Absolutely beautiful car and brilliant chauffeur driver so lovely. So impressed and made my prom so special.
Melissa Taylor (Heidi)
Newcastle Upon Tyne

Hired this beautiful car for my son and his girlfriend's prom.
Great service, when ordering, the gentleman I spoke to to book it, was lovely.
The chauffeur was also a credit to the company and the car was on time, early in fact and my son and girlfriend really enjoyed the experience

What can I say, my son will never forget his prom night and neither will we.
Car arrived earlier than expected took him a good drive round before heading to the prom, lady chauffeur was amazing really nice. Could not have asked for anything more, a lot of memories made. Huge thankyou to you guys ❤see you soon for my daughters 😘

Phantom Hire truly went above & beyond with the Rolls Royce chauffeur driven car, the driver was such a polite nice gentleman willing to help the experience even more memorable. The staff in the office were so helpful and full of knowledge & advice, keeping me updated in all the stages of the hire process “amazing”!.

The driver & office staff are true assets of the company in my opinion, making the experience wonderfully Brilliant!

The car was hired for my nieces prom making her feel like a VIP princess on a very special day in her life. Such an amazing experience for a person.
Don’t wonder undecidedly about hiring JUST go ahead without worry and hire a chauffeur driven car from “PHANTOM HIRE” you won’t regret it. I can’t sing their praises loud enough.

THANK-YOU
“PHANTOM HIRE” for delivering such a wonderful service & making a prom an even more memorable experience.

I recently had the pleasure of booking a prom car with Phantom Car Hire Company, and I am delighted to share my incredibly positive experience. From start to finish, their service was truly exceptional, and I couldn't have asked for a better experience for my special night.

First and foremost, I want to highlight their unwavering punctuality. The car arrived precisely at the scheduled time, and the chauffeur was waiting for us with a warm smile. This attention to detail and adherence to the agreed-upon schedule immediately put my mind at ease, allowing me to fully enjoy the evening without any worries.

The car itself was simply immaculate. It was evident that the company takes great pride in maintaining their fleet to the highest standards. The vehicle was spotlessly clean, both inside and out, and exuded an air of luxury and sophistication. The attention to detail in the car's presentation truly enhanced the overall experience, making me feel like a VIP from the moment I stepped inside.

Furthermore, I cannot speak highly enough of the chauffeur's professionalism and respect. They were courteous, friendly, and extremely accommodating throughout the journey. They ensured our comfort, making sure we were settled and relaxed, and they were always available to answer any questions or address any concerns we had. Their respectful demeanor and exceptional service truly added a touch of class to the entire prom experience.

I must also commend the company's customer service team, who were a pleasure to deal with from the moment I made the initial inquiry. They were helpful, patient, and went above and beyond to ensure all my requirements were met. Their prompt and clear communication made the booking process seamless and hassle-free.

Overall, my experience with Phantom Car Hire Company was nothing short of outstanding. Their punctuality, immaculate vehicles, and respectful chauffeurs exceeded my expectations. I wholeheartedly recommend them to anyone in need of a prom car hire service that sets the bar high for quality, professionalism, and customer satisfaction. They truly made my prom night an unforgettable one, and for that, I am sincerely grateful.

Thank you, Phantom Car Hire Company, for providing a service that truly stands out!

From our first contact, they have been really professional in all aspects of dealing with us, they have kept us in the loop all the time. They arrived early, did everything they promised and more and made our daughter's prom the very best experience possible. We cannot rate them highly enough. The car was out of this world and the chauffeur impeccable!

We hired a back rolls royce for my daughters prom last Thursday as both her and her friend wanted the wow factor and they certainly got that! They loved the number plate with their names on which they got to keep and communication was excellent I would highly recommend this company for a special occasion car you certainly wont be disappointed

What a company from enquiring to the day of the event constantly kept in touch and ensured that we had everything we could need and travelled 3 hours to get to us
Hired the RR Ghost for our daughters prom traffic was horrendous for the driver to get to us and we were kept informed all of the way of any hiccups driver she was polite friendly and very helpful she made sure the journey was perfect and the finishing touches of the personalised show plates and ribbons made it even better she even taken pictures for us of our daughter in the car we cant thank her enough
Thanks Phantom hire for making her prom arrival a night to remember

Terrible communication from the start from Ace who never calls you back. Paid £550 for a Phantom for my sons Prom on 27th June. Driver was a lovely chap a credit to them. However Phantom turned up with all 4 wheel centres missing making it look scruffy and incomplete. Emails ignored till I mentioned I was leaving a review then Adam called and was quite rude. Said I was not a genuine customer and it was not their fault they got stolen the day before. If I was that concerned I should of turned car away, he had done me a favour sending it etc. Too late notice to turn the car away when the prom is in half an hour obviously. Shocking attitude even said I will come to your house and talk to you face to face. Very condescending saying what do you want? Didn't think it was a genuine complaint to send a car with bits missing. Even my sons mates noticed and laughed about it. Five minutes later he calmed down and called to apologise for the way he had spoken to me. Offered £50 refund, come and see us and have lunch in the showroom [ I said we wouldn't be doing that as too far] Then said send me your address and I will personally send your son a gift to apologise. I emailed my bank details and address and got the refund. I thought I will not leave a poor review if they stood to their word and did what they said. It is now 18th of July and no gift received so here is your review.
It is a sign of a good company how they handle things when things go wrong. I have been ignored, insulted and let down by false promises, not an opinion, a fact. I have not given a one star review as I did get a £50 refund. [I would of rather had a complete car that looked better in the photo's obviously] I have taken 3 stars off for the car, the ignorance [both email and phone calls] and the attitude when I complained.

Phantom hire went above and beyond for my sons prom, the car was amazing and the driver was really friendly, everything from start to finish was handled perfectly and everyone we spoke to was knowledgeable and friendly, I highly recommend phantom hire for all your special occasions