Ordering was great and efficient but the delivery service not so good had to wait over a week for delivery.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The clinicians were super thorough and worked over the Easter weekend which I was not expecting. I love the fact that they do starter packs of weight loss treatments which is extremely helpful with... See more
The application was easy, the phone assessment has plenty of immediate availability and was quick, painless and the lady was friendly. The shipping was quick enough, they shipped it quick royal mail w... See more
Fabulous experience. Ordered my product on-line, received an email to arrange a video call with prescriber2 which went ahead as arranged. All my questions were answered and my order was delivered with... See more
Company details
- #83 of 107 best companies in Online Pharmacy
- #83 of 107 best companies in Pharmacy
- #51 of 67 best companies in Weight-Loss Service
About Pharmacy Planet
Written by the company
Pharmacy Planet is a UK-based online pharmacy providing a wide range of prescription and over-the-counter medications with a convenient home delivery service. It offers treatments for various health needs, including general health, men's and women's health, travel, and sexual health.
Specialised Weight Loss Clinic
Pharmacy Planet also has a developed weight loss clinic, offering medical weight loss solutions with clear clinical guidance and support throughout your journey.
Convenient and Confidential Service
Through an easy online consultation process, patients can receive prescriptions tailored to their needs, managed by licensed healthcare professionals to ensure safe and accurate care.
Our service emphasizes privacy, confidentiality, and discretion, allowing you to order medication directly to your door without the need for an in-person doctor's visit or waiting for an appointment with your GP. With a strong focus on customer satisfaction, Pharmacy Planet ensures swift and reliable delivery across the UK, offering multiple delivery options to suit individual preferences. The company also provides detailed information on its website, helping you make informed decisions about your healthcare needs.
Our Mission
Pharmacy Planet’s mission is to make healthcare accessible and straightforward, offering both competitive pricing and high standards of pharmaceutical care. We are a go-to resource for patients looking for a reliable, regulated, and efficient way to access the medications you need, supported by an efficient clinical body and dedicated dispensary and customer service team.
The company’s commitment to safety, convenience, and patient support makes us a leader in the online pharmacy sector, providing peace of mind to thousands of customers across the UK.
Why choose Pharmacy Planet?
Written by the company
- Convenient Access to Quality Healthcare
- Pharmacy Planet simplifies the process of obtaining prescription and over-the-counter medications, offering online consultations and prompt home delivery across the UK, making healthcare more accessible and convenient.
- Confidential and Discreet Service
- With a strong focus on privacy, Pharmacy Planet ensures that customers can receive their medications discreetly, without the need for in-person appointments, providing peace of mind throughout the process.
- Expert Support and Guidance
- Backed by licensed healthcare professionals, Pharmacy Planet delivers personalised care and expert guidance, including specialist services like medical weight loss solutions, ensuring safe and effective treatment options for every customer.
Contact info
Unit 4 Progress Business Centre , SL1 6DQ, Slough, United Kingdom
- 08009788956
- headoffice@pharmacyplanet.com
- pharmacyplanet.com
Thank you for leaving a review
4.4
Excellent
4K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Planet Pharmacy were made fully aware…
Planet Pharmacy were made fully aware of my medical conditions, I have Diabetes type 2, high cholesterol, high blood pressure and mental health health issues. All of which I am taking meds for. I take Metformin for the diabetes and everything had to be double checked to make sure the Mounjaro was safe for me. With that, I also received a call from a lovely physiologist who spoke to me about my conditions and gave me some valuable info if I felt low and made sure I knew what steps to take if I were to have a depressive mood. All in all, I’m a much happier person (for the last few years I’ve been great!) and taking Mounjaro is the next step in feeling good about myself.
I started last week at 78kgs and 7 days later I’m now down to 70kgs!!! This is amazing!
I will continue but with more motivation to exercise and tone up my body to regain my younger happy body!!!
The service was great and it was the cheapest on the market. Delivery took a while as they were assessing my medical conditions but once I got the all clear, the package arrived pretty fast.
15 April 2026
Ordered my item and still not received…
Ordered my item and still not received my monjaro. They said it would be with me in two days. Sent a tracking number but Royal Mail hasn’t received the item. They won’t reply to emails that I’ve sent and will not answer the phone. I will now contact my bank as this looks like a fraudulent company. Avoid!!!
23 April 2026
Unprompted review
Reply from Pharmacy Planet
Hi,
We’re really sorry to hear about your experience, and we understand why this situation would be concerning.
We’ve not been able to identify your order based on this review, and we’d like to investigate this for you as a priority. Please could you contact us at **[headoffice@pharmacyplanet.com](mailto:headoffice@pharmacyplanet.com)** with your full name, order number, and the tracking details you were provided so we can look into this immediately.
For reassurance, if Royal Mail has not yet received the parcel, this usually means it is still being processed or awaiting collection — but we will confirm exactly what has happened and resolve this as quickly as possible.
Kind regards,
Pharmacy Planet
Sympathetic consultation followed by…
Sympathetic consultation followed by quick dispensation of medicine
15 April 2026
You seem to have a breakdown in…
You seem to have a breakdown in communication between your offices. One advise ne yo do something that is then refused at consultation. I am at a loss what to do now.
14 April 2026
Reply from Pharmacy Planet
Hi,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating it must be to receive differing advice from our customer service team and clinician. Our teams aim to provide consistent and accurate guidance, but in some cases, the clinician’s decision at consultation may differ based on clinical responsibility and the information reviewed at that stage.
Kind regards,
Pharmacy Planet
Had a video meet before receiving the…
Had a video meet before receiving the Manjaro expert who asked me questions about myself and gave me the ins and outs of how the drug works. I've lost st 16lbs in 2mths. Ive had two treatments. If ever I need more to bring my weight under control in the future, I wouldn't hesitate to order again. Very happy indeed. I have had no side effects at all.
26 March 2026
It hasn’t arrived yet so this review is…
It hasn’t arrived yet so this review is based on that.
Very disappointing experience. Currently wouldn’t recommend pharmacyplanet.
14 April 2026
Reply from Pharmacy Planet
Hi Sue,
I can see that your order was delivered on the 15th.
Thank you for your patience.
Kind Regards,
Pharmacy Planet
Loads of communication
Loads of communication, very professional and personable during video call, great updates on delivery.
14 April 2026
Reply from Pharmacy Planet
Hi Karen,
Thank you for your patience.
I can see your order reached you two days after your review.
Thank you for your patience.
Kind Regards,
Pharmacy Planet
Easy & efficient process
14 April 2026
I found delivery exceptionally good
I found delivery exceptionally good. Excellent with price and very efficient in replying to an email I sent.
13 April 2026
Quick and reasonably priced
18 April 2026
Very well organised from start to…
Very well organised from start to finish, online consultation with great information given, after approval was advised when dispatched and arrived with ease, all at.a very reasonable price .
13 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.