PharmEasy Reviews 

I placed order on 29 november and on 6 december i got a random call saying that your order has been cancelled and you can place new order today. Worst service provided by this app ,pharm easy. I have deleted this app and not going to use it anymore it is not trustworthy app.

worst and pathetic experience with lab.
Today (4th dec 2025) pharmeasy guys took blood samples and Assured reports in 12 hours, but no results even after 16 hours, because of their negligence and irresponsibility, we had to suffer with trauma and depression, patient got sick may be she need medication based on the results.

customer care doesn't care about patients, just give same repeated answer - we apologize, sorry, will check and get back in 30min which they never come back,

Those who are going with these un professional guys, stay away, and confirm before booking.

I ordered a medicine and it cancelled because of not in stock and refund is not happened event after 12 days. I am following up with them and every time they say within 2 days. But no luck. Dont use this company.

This is the worst company I have encountered among online pharmacies in India. They delivered wrong medicines to me, which I returned immediately. Yet they declined to refund my money. Beware before buying from them.

Number one cheating app.
I ordered,
1) Gabapin 300 15 capsules strip,
2) Gabapin 300 10 capsule strip (Generic) and
3) Oxytol 10 tablet strips (2)
Total three items for Rs. 801 on CoD basis.

But, the seller sent me,
Sl. nos 1 and 2 only, saying Health Products 4 items but, 2 strips of Oxytol 300mg haven't received.

Very poor service experience. The phlebotomist collected the blood sample without wearing gloves and, when questioned, responded that they couldn’t locate the vein while wearing them. Even after 48 hours of sample collection, several tests were marked as cancelled in the app without any explanation, and the reports were not received. Upon contacting customer support, I was informed that a refund would be processed after seven working days, but they were unable to clarify the reason for the test cancellation.

Disappointing Experience with Pharmeasy - Order Delayed

I'm extremely disappointed with Pharmeasy's service. I placed an order on 2nd November 2025, and it's still not delivered. Despite multiple follow-ups, there's no update on the status. The lack of communication and delayed delivery have caused significant inconvenience.

Pharmeasy, please improve your logistics and communication. Not recommended for reliable delivery."

I have proofs of calling and leave messages as they delivered wrong product. It’s been 3 days and no one is picking calls or responding on active pending chats

I placed an order for two medicines yesterday morning. The website stated express delivery by 29 October evening.

Shortly after placing order, I received a call from the pharmacist. He clarified the strength of Gabapin NT and mentioned that Gabapin NT 300 was available.

This morning when I spoke to Customer Service I was informed that since stocks were in short supply, the medicines would only be delivered by October 31. On further discussion, I was told that the agent would escalate my issue and the medicine would be delivered this evening.

I do not understand why Pharmeasy misleads customers by promising express delivery, stating (by registered pharmacist) that the medicine is available, and then delaying claiming that medicines are not available.

In this connection note that my local pharmacy which provides free home delivery supplies the same medicine within a few hours so do not understand whtmy a large organisation like Pharmeasy cannot do the same.

Note also that this is the second occasion within a month that this has occurred. In the previous case I cancelled the order which was fulfilled by my local pharmasy in a few hours.

I am very frustrated at your indifference to Customer needs. If you cannot Service your clients, please refund my membership as well as the balance in my wallet and close my account.

I would appreciate a written response to my review.

This is the worst company I have ever come across. They are fraud masters. First they accept the order and deliver the cheapest thing from it and then either one of the items is cancelled by their site without any prior intimation and rest of the order is never delivered. No body listens. After repeated complaints you will never get the refund. Most of the customers lose their money or get harassed. I had ordered 3 things on 16August and I received 1 item the very next day on 17 August and rest is still pending. No refund no message nothing. DO NOT EVER BUY ANYTHING FROM PHARMEASY.

Don't order from this application. I have ordered B P Monitor machine and received defective product. I have raised the return request and r
product was picked around 20 days back , still i have not received refund. Multiple time we called customer care but everytime they are giving assurance. Pathetic Service, I suggest not to use if you value your money and time.

One of the worst fraud company. The accept the order and after paying half of the product is showing not available and rest of the product is not delivered fully and customer care is not reachable. Please don’t use there application

Order Reference: 638783553212014592. The failure to honor an explicit same-day delivery guarantee for a medically necessary item, coupled with the systemic breakdown in communication, exhibits a profound and unacceptable deficiency in your operational protocols. This level of service is fundamentally inconsistent with the standards required of a business operating in the healthcare sector.

1. Explicit Delivery Guarantee and Contractual Basis
Prior to placing the referenced order, and due to the medically time-sensitive nature of the required medication, I engaged directly with your sales and customer assurance team via telephone. During this communication, I secured an explicit, unequivocal guarantee of same-day delivery. This guarantee was a material factor in my decision to proceed with the purchase and constitutes a binding verbal assurance of service delivery.

2. Breach of Service and Critical Delay
Despite the clear and confirmed assurance, the order was not fulfilled on the guaranteed day. The essential medication was eventually delivered on Day Three following the placement and guaranteed date of service. This failure represents a severe breach of the express service contract and directly jeopardized the required usage of the medication.

3. Systemic Communication Failure
The critical operational failure was compounded by a complete and unacceptable lack of proactive communication. Throughout the two-day delay, all updates and status inquiries were initiated solely by the customer, requiring multiple, time-consuming follow-ups via both telephone and chat support. This reactive communication approach in a critical industry constitutes an egregious demonstration of poor customer experience and professional neglect.

I hereby register this experience as an act of professional negligence and service deficiency, and formally reserve all rights and remedies available under consumer protection laws to address the consequences of this failure.

Not trustworhty, unreliable

I think no real staff is working at PharmEasy — it feels like only chatbots are running everything!
No one takes responsibility or works on major issues. They just keep raising tickets again and again without any real solution or update.
There’s no reason given for delivery delays, and the way they are frustrating loyal customers shows that PharmEasy’s service is nearing its end.
All employees seem completely irresponsible and careless.

This is the worst online medicine delivery plateform. Don't purchase any medicine from PharmEasy. Never delivers items in given time period.

Horrible experience
Worst ever , no professional ethics
Please dont go for this at all
Doctor consult was worst , they took money n never got back for the report consultantilons

Death is just a step away when an order for critical life saving medicines is placed with PharmEasy. I placed an order for critical life saving medicines on 4th October and the order was supposed to be delivered by 10 PM the same day. After making the payment, the date was moved to 9th to 10th October and then went on getting postponed by 1 day until I cancelled my order yesterday. Totally unreliable and untrustworthy.

Worst service ever and very bad experience. I ordered an injection, order is approved and after 5 days they cancelled the order by saying item not available in our retailer.
Pathetic, if you don't have item in stock why you accept the order.
It's a big system glitch and no care about the patient.
They are playing with the patient 's and his/her family members emotions.

I am shocked and upset with how I was bluffed as a customer. Below is my feedback:
1. Firstly, the phlebologist assigned to me was stinking and I could hardly breathe.
2. While placing the order for my blood test, it was mentioned that a free doctor consultation is included in my package but now when I am reaching out to customer care for the doctor consultation, I am being denied the consultation. First executive says she cannot help with this and I need to reach out to another number. The other number was of Lab and the executive who answered the call says they don't provide doctor consultation at all. I dialled 3-4 different numbers from different sections of "Help" in the app and while 2 of them went on automated responses, the other 2 women did nothing to help and instead made me feel like a fool by saying I am not able to dial the right numbers or that I am lying and there's nothing like doctor consultation, leave alone free doctor consultation. Awesome! Pharmeasy is bluffing by showing these options while placing the order and I have no proof that this option was there and now it's no more applicable.
Please take screenshots while placing your order or else you will be lied straight in the face and blamed.