Pharmulous Reviews 

1,285
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, highlighting the quick and easy ordering process and reliable, timely delivery options. Many appreciate the professional and friendly staff, who provide supportive guidance and clear communication, contributing to a seamless overall experience where people feel valued and well-informed. However, some people mentioned occasional delivery issues, experiencing delays or missing items despite next-day service promises, and reported slow customer service responses, struggling to reach support or receive timely email replies. Additionally, a few reviewers found the re-ordering process inefficient, citing discrepancies with forms or unprepared clinicians during appointments.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as excellent, reliable, and efficient. Many... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting its speed and efficiency.... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is generally easy,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a very pleasant surprise to find extra insulation added to the package, in the form of a silver air pocket pouch. This made a huge difference to the frozen gel cooler, there were still lumps of... See more

Company replied

Rated 5 out of 5 stars

The whole process from the start to me receiving the actual medication was very quick and very easy to complete and i was kept updated via email throughout the whole process. Information about the m... See more

Company replied

Rated 5 out of 5 stars

Have been using Pharmulous for a couple of years now, for a variety of treatments. Including one involving a face to face consultation. They are great, everyone I've encountered has been professional... See more

Company replied

Rated 5 out of 5 stars

Excellent experience, i switched pharmacy to Pharmulous and it was seamless. And they do one of the best maintenance plans on the market, and they were cheaper than my previous pharmacy for weight los... See more

Company replied


Company details

  1. #27 of 112 best companies in Online Pharmacy
  2. #8 of 28 best companies in Doctor
  3. #11 of 28 best companies in Women's Health Clinic
  4. #33 of 107 best companies in Pharmacy
  5. #52 of 275 best companies in Vitamin & Supplements Shop
  6. #20 of 70 best companies in Weight-Loss Service

Written by the company

Pharmulous is a UK GP-led online pharmacy and doctor service providing safe, convenient access to clinician-reviewed treatments. Patients can complete a secure online consultation, receive medical guidance from experienced clinicians, and have approved treatments delivered discreetly to their door. Our GP-led team focuses on high standards of care, clear medical advice, and a simple, reliable service for patients across a range of health and wellbeing needs.

Our commitment to safe, GP-led care

Written by the company

Trusted online healthcare, led by experienced clinicians
Pharmulous is a UK GP-led online pharmacy and doctor service focused on providing safe, reliable, and convenient access to treatment. Every consultation is reviewed by qualified clinicians, ensuring treatments are prescribed responsibly and with patient safety in mind. We are committed to delivering discreet care, clear medical guidance, and a high standard of service for every patient.
Medical care reviewed by experienced UK clinicians
Pharmulous is a GP-led service where every consultation is carefully reviewed by qualified clinicians. Our team focuses on providing safe, responsible prescribing and clear medical advice so patients can access treatment with confidence.
Access treatment without visiting a clinic
Complete a secure online consultation from the comfort of your home. If treatment is appropriate, prescriptions are approved by our clinicians and delivered discreetly to your door, saving time while maintaining high standards of care.
Confidential treatment delivered to your door
We understand the importance of privacy when seeking healthcare. Pharmulous provides a confidential service with discreet packaging, secure consultations, and a dedicated support team committed to delivering a safe and professional experience.

Contact info

Promotion box for Pharmulous

Your Trusted Pharmacy

Over 100 Private Treatments

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,285)

978 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended for Mounjaro prescription. Will use again!

Straightforward assessment process to access Mounjaro.
Prompt delivery, with a specific delivery time, which helps with planning.

23 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review. We are delighted to hear that you found the assessment process straightforward and the delivery prompt and convenient. We truly appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Great delivery as usual

Great delivery as usual

23 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your kind review. We are so pleased to hear that your delivery was great as usual, and we truly appreciate your continued support.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Very happy.

22 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review. We are delighted to hear that your delivery was so quick and that you were very happy with the service.

Rated 5 out of 5 stars

Super Speedy

Yet again, can't fault Pharmulous.
My order was approved, shipped and received within 20 hours.
Highly Recommend

21 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review. We are delighted to hear that your order was approved, shipped and received so quickly. We really appreciate your continued support and recommendation.

Rated 5 out of 5 stars

Timely delivery of product

Timely delivery of product, easy to use ordering system.

14 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your feedback. We are delighted to hear that you found the ordering system easy to use and that your product was delivered in a timely manner.

Rated 5 out of 5 stars

The order is easy and quick

The order is easy, and the delivery is quick

20 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your feedback. We are so pleased to hear that you found the ordering process easy and the delivery quick.

Rated 5 out of 5 stars

Brilliant Transition after Previous Awful Experience.

After having the most horrendous experience with Dr Frank’s by not getting any response via email and phone lines were unavailable, culminating in going without medication for 4 weeks, I contacted by phone Pharmulous, relieved I could actually speak to someone. I explained my predicament and was reassured that they would be able to help, to fill in the relevant on-line form and also send a video in. I was assessed the next day and sent my prescription straight away. The level of care and professionalism is in a different league to what I have previously experienced and feel extremely pleased to have been able to move over to Pharmulous.

17 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for taking the time to share such detailed feedback.

We’re truly sorry to hear that you had such a difficult experience before coming to us, but we’re so pleased that our team was able to step in and support you when you needed it most. It’s especially reassuring to know that being able to speak to someone directly, receive clear guidance, and have your assessment and prescription handled promptly made such a positive difference. We’re delighted to have you with Pharmulous and really appreciate your kind words about our care and professionalism.

Rated 5 out of 5 stars

Safe Hands

My go to maintenance provider - user friendly, efficient, knowledgeable, and with added great delivery. Cannot go wrong. Definitely in safe hands.

10 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review.

We’re delighted to be your go-to provider for maintenance and to hear that you’ve found our service user-friendly, efficient, and knowledgeable. It’s also great to know our delivery has added to your positive experience. Your trust means a great deal to us, and we truly appreciate your support.

Rated 5 out of 5 stars

Good quick service

17 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review.

We’re pleased to hear you found our service quick and efficient. Your feedback is much appreciated, and we’re glad we could provide a positive experience.

Rated 5 out of 5 stars

Great service for Mounjaro maintenance

Great service for Mounjaro maintenance. simple pricing no silly discount codes to use. definitely recommend!

16 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your fantastic feedback.

We’re so pleased to hear that our Mounjaro maintenance service has worked well for you and that you value our clear, straightforward pricing. We really appreciate your recommendation and your support.

Rated 5 out of 5 stars

Simple and easy to navigate around the…

Simple and easy to navigate around the system.
Very informative and quick on response.
Delivery was super quick.

14 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your review.

We’re so pleased to hear that you found the process simple to use, the information helpful, and our responses quick and clear. It’s also great to know your delivery arrived so promptly. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fabulous life changing fan fir 3 years…

Fabulous life changing fan fir 3 years only bought by u

14 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you so much for your feedback.

We’re delighted to hear that your experience has been so positive and that you’ve chosen to stay with us for the past three years. Your continued support means a great deal to us, and we truly appreciate your loyalty.

Rated 4 out of 5 stars

Orders don’t take long

Orders don’t take long. So far so good

13 April 2026
Pharmulous logo

Reply from Pharmulous

Thank you for your feedback.

We’re glad to hear your orders have been arriving promptly and that everything has gone smoothly so far. We appreciate your support and look forward to continuing to provide a great experience.

Rated 5 out of 5 stars

I’ve had such a positive experience…

I’ve had such a positive experience with Pharmulous throughout my whole weight loss journey. From the very beginning, the support has been amazing, especially the 1:1 consultation.

It was so reassuring to speak directly with the doctor, and even more lovely as I recognised them from TikTok—it made the whole experience feel much more personal and genuine. They really took the time to listen, answer my questions, and put me at ease.

I’ve felt supported every step of the way and wouldn’t hesitate to recommend Pharmulous to anyone considering starting their journey. Truly a 5-star service!

16 April 2026
Unprompted review
Pharmulous logo

Reply from Pharmulous

Thank you so much for sharing such a thoughtful review.

We’re delighted to hear that your experience with Pharmulous has been so positive from the very start. It means a great deal to know that the 1:1 consultation helped you feel reassured, supported, and truly listened to. We’re especially pleased that the personal connection made the experience feel even more genuine for you. Your recommendation and kind words mean so much to our team.

Rated 5 out of 5 stars

Excellent service

Excellent service, will never use anyone else! Thanks to Dr Mel and her TikTok.

16 April 2026
Unprompted review
Pharmulous logo

Reply from Pharmulous

Thank you so much for your review.

We’re thrilled to hear you had such a positive experience with us. Dr Mel will be so pleased to know her support and even her TikTok content made such an impact. We really appreciate your trust and kind words.

Rated 5 out of 5 stars

Flexible maintenance

My weight loss experience was initially with another company. Having reached my goal last year I was very happy, but found it difficult to maintain my goal weight. My previous company didn't offer any support with weight gain other than to offer dietary tips. Having struggled with my weight all my adult life I know enough weight tips to write the book myself! Luckily I found Pharmulous and Dr Amal who understands weight loss and maintenance. I am now embarking on a flexible programme that will help me to regain my target weight and maintain it by only using Mounjaro as and when I need to,

16 April 2026
Unprompted review
Pharmulous logo

Reply from Pharmulous

Thank you for sharing your journey with us.

We’re delighted to hear that you’ve found the flexible support you were looking for with Pharmulous. Maintaining weight loss can be just as challenging as reaching a goal in the first place, so it’s wonderful to know that Dr Amel’s understanding and approach have helped you feel supported in a way that works for you. We wish you every success as you continue towards your target weight and long-term maintenance.

Rated 5 out of 5 stars

I have no words to describe how amazing…

I have no words to describe how amazing the service they provide special mention to Amel for being a life saver. Amel was very knowledgeable and caring with my inquiries. I highly recommended this company

16 April 2026
Unprompted review
Pharmulous logo

Reply from Pharmulous

Thank you so much for your feedback.

We’re delighted to hear you had such a positive experience with our service. Amel will be especially pleased to know her knowledge and care made such a difference. We truly appreciate your recommendation and your kind words.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look