Always a fantastic experience when buying products from PhenQ. The customer service representative Jacqui was absolutely brilliant. She was very helpful, informative , understanding and supportive. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed my order on 8 August 2026, and they still have not shipped it. When I reached out, they gave me excuses. When I asked for a partial refund, denied. When I asked for any sort of acknolegement... See more
I paid £130 for 3 bottles, 10 days since payment. Items not received and Royal Mail tracking status hasn’t changed since 2nd Feb 2024. Emailed Phenq customer services with a week worth of photographic... See more
Company replied
BUYER BEWARE This is a scam. I returned the product after being overcharged and I'm still waiting for a refund. They received the product back 2 weeks ago. The asked for tracking which I provided and... See more
Company replied
Company details
About PhenQ
Written by the company
About Crazybulk
PHENQ - FIVE POWERFUL WEIGHT LOSS PILLS IN ONE.
Most weight loss pills target only one element of your weight loss. To get the body you deserve you need a solution that works from all angles. You need PhenQ. PhenQ may not have been on the market as long as other products, but in just a few short years we’ve helped over 190 thousand customers just like you achieve the body they’ve always wanted.Our Ethos
Our customers’ views are incredibly important to us. If you have any issue at all, please reach out to us before leaving a review by emailing support@phenq.com. or through Whatsapp on +4915175520956
Contact info
12 Payne Street, G4 0LF, Glasgow, United Kingdom
- +1 (646) 6473150
- support@phenq.com
- phenq.com
2.2
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PhenQ
Hi Nancy, we appreciate the 5 star review. It means a lot to us! We will be looking forward to hear back from you in the future regarding your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email or live chat. We are happy to help anytime! :)
Customer service means so much
I had a outstanding customer service representative named Joan. She reflects what customer service represented in my generation timeframe. I had made my order and the next morning found a 40% off coupon in my email. Joan was able to amend my order to apply the discount. It saved me a significant amount of money. I am a retired senior and am so grateful for the adjustment in cost. I can't wait to receive my order so I can write a review about the product.
24 May 2024
Unprompted review
Reply from PhenQ
Hi Rita, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email or live chat. We are happy to help anytime! :)
Don't believe the hype
Don't believe the hype. I bought both the PhenQ and PhenQ PM. I followed the instructions exactly. It did nothing to suppress my appetite, I did not lose a single pound. They refused to give me a refund when I contacted them.
26 May 2024
Unprompted review
Reply from PhenQ
Hi Rhonda,
Thank you for sharing your feedback with us. I'm genuinely sorry to hear that our products did not meet your expectations. I understand how frustrating it must be to follow the instructions precisely and not see any improvement, especially when you're hopeful for positive results.
We recognize that the world of nutrition is complex, and our products might not work for everyone, which is why we offer a 60-day money-back guarantee. This allows our customers to try the product for one to two months to see if it works for them.
Having checked our records, I see that your orders were placed in December 2023 and January 2024, and you contacted us about the lack of results in May 2024. Our guarantee only applies within two months of delivery, which is why we were unable to process your refund request. I'm truly sorry for any disappointment and inconvenience this has caused.
If you have any further questions or need assistance, please feel free to reach out to our 24/7 customer service team via email or live chat. We're always here to help and support you.
It works!
Been on Phenq for 2 yrs and i have lost 80lbs.Love the energy without feeling shaky, has kept me focused and feeling great.
23 May 2023
Unprompted review
Reply from PhenQ
Hi Suzy, thank you for the positive feedback. We're glad to know you're happy with PhenQ! Keep us updated on your progress! All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Money back guarantee is a lie
Asked for a refund because product doesn’t work and was only provided an email which NO ONE would respond to. Followed up with said email for 3 months and they do not respond. money back guarantee is a lie!
21 May 2024
Reply from PhenQ
Hi Camila,
Thank you for taking the time to share your experience with us. I'm genuinely sorry to hear about the issues you faced.
After reviewing your case, I found that you contacted us on January 24, 2024, regarding the refund. Unfortunately, the last day to claim the money-back guarantee was January 16, 2024. To be eligible for a refund, we need to receive a return within 67 days after you have received the item. Given this timeline, we are unable to offer the money-back guarantee under these circumstances.
I apologize for any inconvenience and frustration this has caused. Your feedback is extremely valuable to us, and we are committed to improving our customer service to ensure better communication and support in the future.
If there's anything else we can do to assist you or if you have further questions, please feel free to reach out. We're here to help.
Amazing results! LOVE PhenQ!!
I’ve had great results with this product!! After I had my daughter I lost 40 pounds got down to 117 lbs I also ate healthy and exercised, it gave me the boost I needed. I recently had another baby and am restarting PhenQ again it is the only product I trust! My first order was stolen from my building and the customer service team was so helpful and are sending replacement items! I can not wait to start losing weight!! Thank you PhenQ!!!
21 May 2024
Unprompted review
Reply from PhenQ
Hi Jessica, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
This really works,I'm energetic
This really works,I'm energetic, my mind is sharp instead with a great mood where I don't have to take my anxiety meds,I've lost 10 pounds and I'm still on my first bottle,everyone has noticed my overall improvement and I'm letting them know about this product
22 April 2024
Unprompted review
Reply from PhenQ
Hi Donna, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Reply from PhenQ
Hi Milo, thank you for the positive feedback. We're glad to know you're happy with PhenQ! Keep us updated on your progress! All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Outstanding customer service!
PhenQ offers outstanding customer service! They respond the same day and offer support and provide answers to any and all questions.
17 May 2024
Unprompted review
Reply from PhenQ
Dear customer, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service and product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Did not work for me
Only needed to lose about 10-15 pounds. I used this for about 6 months. Did my exercise of walking but this product did nothing for me.
19 May 2024
Reply from PhenQ
Hello Diana,
Thank you for your feedback. We are sorry to hear that you are not satisfied with your purchase and haven't experienced the results you were hoping for. We understand that nutrition can be complex, and it's sometimes challenging to determine the expected timeline for results, which is why we offer a money-back guarantee.
Upon reviewing our records, we noticed that you have not contacted our customer service team regarding any concerns about your order. Additionally, our records indicate that your most recent order was placed in October 2023, and our money-back guarantee is valid for 60 days after the delivery date. Unfortunately, this means we are unable to offer a refund at this time.
We apologize for any inconvenience this may cause. When you made your purchase, you confirmed that you had read and accepted our Terms and Conditions, which include the details of our guarantee.
Please accept our sincere apologies for any disappointment this may have caused. If you have any further questions or need assistance, please do not hesitate to contact us.
Don't believe the hype, but at least I got a refund
I'm very active, working out heavily six days a week for years. I often supplement workouts with a weight loss tablet, amplifying results. Over the years, I've tried a lot of supplements, with mixed results, but this didn't work for me at all. No weight loss, no apparent thermogenic effects, no extra alertness, nothing - and it's so expensive! I've updated my review to two stars because they provided a full refund after I posted my first review.
20 May 2024
Unprompted review
Reply from PhenQ
Hi Kim, thank you for your feedback. We apologize for any inconvenience. We understand your concern and we take these matters very seriously. Having checked our records, an email has already been sent to get this sorted out. We look forward to hearing from you. If you have any questions, please feel free to get in touch with our customer service team via email or live chat anytime! :)
Simply great
22 April 2024
Reply from PhenQ
Hi Arturo, thank you for your five star review. It would be awesome to hear more about your progress. Please keep us posted! All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
It’s a natural product that gives you…
It’s a natural product that gives you energy without all the bad side effects
11 May 2024
Reply from PhenQ
Hi Winter, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Reply from PhenQ
Hi Cathy, thank you for your five star review. It would be awesome to hear more about your progress. Please keep us posted! All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Not even (1) pound lost
I don’t have cravings, so that is not the issue. I do intermittent fasting. I exercise 4-5 times a week. What I had hoped is that my metabolism would get a boost to merely assist with what I am already doing.
PQ353227
12 May 2024
Unprompted review
Reply from PhenQ
Hi Katherine,
We're sorry you haven't had the results you were expecting. However, our customers do normally get good results with PhenQ. We do understand that our product might not work for everyone as the world of nutrition is complex, which can make it difficult to find out what kind of timeline you can expect hence the money back guarantee. We offer a 60-day money-back guarantee for you to be able to try the product for a month or 2 and see if it will work for you. We can discuss the options for the Money-Back Guarantee if you still have unopened bottles with you. For that reason, we would like to ask you to contact our 24/7 customer service team. You can reach us at any time by live chat or email.
Service was very friendly!
5 May 2024
Unprompted review
Reply from PhenQ
Hi Polly, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Reply from PhenQ
Hello Melanie,
We are sorry that you did not get the results you expected. However, our customers normally experience good results with PhenQ when supported by a healthy diet, exercise and sufficient water intake. We recommend following the instructions on the bottle or on our website and also making full use of our guides to help you achieve even better results. Since our products are 100% natural, the time it takes to see results can vary from person to person and bodies work in different ways, which is why we are backed by our money back guarantee. We can discuss money back guarantee options if you still have unopened bottles with you. For this reason, we would like to ask you to contact our customer service team 24/7. You can reach us at any time via live chat or email.
Great product and customer service!
I've been using this product for a year and a half. It's help me lose 60 pounds along with exercise.
8 May 2024
Unprompted review
Reply from PhenQ
Hi Maranda, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Great product, arrived promptly
Used the product a few times and had no issues with ordering or receiving. The product itself is great; I've managed to lose a few kgs and kept it off, obviously in conjunction with exercise and diet.
7 May 2024
Unprompted review
Reply from PhenQ
Hi Jono, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service and product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
I cannot order any more because youre…
I cannot order any more because youre declining my card and ,my bank is saying its perfectly fine...
3 May 2024
Reply from PhenQ
Hi Daniel, thank you for your feedback. We apologize for any inconvenience. We understand your concern, and we take these matters very seriously. Having checked our records, an email has already been sent to get this sorted out. We look forward to hearing from you. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.