Always a fantastic experience when buying products from PhenQ. The customer service representative Jacqui was absolutely brilliant. She was very helpful, informative , understanding and supportive. I... See more
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I placed my order on 8 August 2026, and they still have not shipped it. When I reached out, they gave me excuses. When I asked for a partial refund, denied. When I asked for any sort of acknolegement... See more
I paid £130 for 3 bottles, 10 days since payment. Items not received and Royal Mail tracking status hasn’t changed since 2nd Feb 2024. Emailed Phenq customer services with a week worth of photographic... See more
Company replied
BUYER BEWARE This is a scam. I returned the product after being overcharged and I'm still waiting for a refund. They received the product back 2 weeks ago. The asked for tracking which I provided and... See more
Company replied
Company details
About PhenQ
Written by the company
About Crazybulk
PHENQ - FIVE POWERFUL WEIGHT LOSS PILLS IN ONE.
Most weight loss pills target only one element of your weight loss. To get the body you deserve you need a solution that works from all angles. You need PhenQ. PhenQ may not have been on the market as long as other products, but in just a few short years we’ve helped over 190 thousand customers just like you achieve the body they’ve always wanted.Our Ethos
Our customers’ views are incredibly important to us. If you have any issue at all, please reach out to us before leaving a review by emailing support@phenq.com. or through Whatsapp on +4915175520956
Contact info
12 Payne Street, G4 0LF, Glasgow, United Kingdom
- +1 (646) 6473150
- support@phenq.com
- phenq.com
2.2
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and fast service with Lourane…
Excellent and fast service with Lourane Z. Thank you really much can’t wait to test the produit all my friend juste love it !
3 May 2024
Unprompted review
Reply from PhenQ
Hi Laurianne, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Great for maintenance
I think this is a great product for weight loss maintenance. I've not lost any weight but it has been helpful for maintaining the weight I lost before starting this product.
11 April 2024
Reply from PhenQ
Hi Vicki, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Reply from PhenQ
Dear customer, we appreciate the 5 star review. It means the world to us to see happy customers! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
I’ve used this product over 2 years and…
I’ve used this product over 2 years and I do think it helped me lose weight in conjunction with work out and good diet. Customer service was outstanding, when I needed them they were fast and resolved my issue with no pushback. Ty!
26 April 2024
Unprompted review
Reply from PhenQ
Hi Jeffrey, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service and product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Product doesn’t come with proper…
Product doesn’t come with proper instructions, timing, or servings. No results.
5/8/24.....Edit after response....check my records again. I bought more than 6 to 8 months worth of the daytime one and assumed how to take it which is how you verified. Also...should come with a warning that if you take certain meds, wat h when you take all of this together. Literally the closest you get to dumping syndrome.
23 April 2024
Reply from PhenQ
Dear customer, thank you for your feedback. We apologize for any inconvenience. We understand your concern and we take these matters very seriously. Having checked our records, an email has already been sent to get this sorted out. We look forward to hearing from you. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
I like how the tablets provide me with…
I like how the tablets provide me with lots of energy. I have not noticed a change in my weight though. What I would like to point out is that it appears when a lot of negative reviews are posted, the responses to reviews are that they cannot verify you as a buyer. Although you make it seem as if you wish to assist, it just comes across as you wanting people not to take the review seriously due to you not being able to verify their purchase. You won't be able to verify my purchase with the details today, but i have the bottle in front of me as I write this and I am sure the viewers of this review will highly doubt people write reviews for no reason. For anyone wishing for energy, I'd recommend these, just as I would recommend coffee. That's what my 3* is for. Very expensive coffee.
24 April 2024
Unprompted review
Reply from PhenQ
Hi Kimberly,
Thank you for sharing your experience with us, and for allowing us the chance to address your concerns openly. We appreciate your feedback and want to ensure complete transparency in our interactions with our customers.
It's important to note that Trustpilot distinguishes between different types of reviews, including Organic reviews, Reviews by invitation, and Verified Reviews. Organic reviews, like yours, are posted without specific order details, making it challenging for us to confirm the authenticity of the transaction. Therefore, we request order details to better understand your experience and provide an appropriate response.
Moreover, we're genuinely sorry to hear that PhenQ hasn't delivered the results you were anticipating. We recognize that our product may not yield the same outcomes for everyone, given the complexities of individual biology and lifestyle factors. This is precisely why we offer a 60-day money-back guarantee, allowing customers like you the opportunity to try our product for an extended period and assess its effectiveness. PhenQ is formulated to complement a balanced diet and healthy lifestyle, maximizing its potential benefits.
Upon reviewing our records, we found that your last order was placed in December 2022. If you've recently made a new purchase, we'd be happy to discuss the money-back guarantee options available to you. Please don't hesitate to reach out to our 24/7 customer service team via live chat or email for further assistance.
Thank you again for your feedback, and we remain committed to providing products and services that meet the expectations of our valued customers.
Trust in the product
Nothing else worked for me but sinc taking phenq and phenq pm, I am seeing the scales and my measurements going down. I couldn't be anymore happy. I was very cautious to begin with as I've wasted a tonne of money in the past. It took about 1-2 weeks to start working so don't give up hope if the scales don't budge straight away. I have soooo much more energy and my moods have greatly improved too
24 April 2024
Unprompted review
Reply from PhenQ
Dear customer, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them!
Please know that we also have gone ahead and sent a request for your order details. Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
PhenQ has two especially noteworthy…
PhenQ has two especially noteworthy features. First, their product, PhenQ, truly appears to function as promoted and expected. Second, it's overall commitment to customer service is demonstrated in a number of ways. First, if there are any customer service issues the company examines them and acts on them quickly. Next, the customer continuously works to support their customers' health objectives with various programs, materials and videos. This company demonstrates that it knows how to build relationships and it does so in many different ways.
22 April 2024
Unprompted review
Reply from PhenQ
Dear customer, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service and product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
So easy to order.
So easy to order.
First month I did not notice no weight loss.
In the second month it started to come off .
Then I was short of money an went to a different
brand it was no good for me.
So aim going back to PhenQ.
21 April 2024
Reply from PhenQ
Hi Alan, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
horrible customer service
I have been trying to reach them for 3 days but not to get answers … they promise they deliver in 2-5 business days maximum and it has been 2 weeks and I am yet to receive anything …
20 April 2024
Unprompted review
Reply from PhenQ
Dear customer,
I want to extend my sincerest apologies for the inconvenience you've experienced with your recent order and our customer service. Your feedback is incredibly important to us, and I assure you that we take it very seriously.
Upon reviewing your case, I can see that you've already been in contact with one of our agents via email regarding the delivery timeframe. I regret to inform you that there was a stock issue at our German warehouse, which resulted in a delay in fulfilling your order. In an effort to expedite the process, we made the decision to ship your order from our UK warehouse instead. While this alternative shipping method typically takes 5-10 working days, I understand that the extended wait time was not ideal, and I sincerely apologize for any inconvenience it caused.
I'm pleased to inform you that according to our tracking records, your order was successfully delivered on April 22, 2024. However, I completely understand the frustration caused by the delay, and I want to assure you that we're taking steps to prevent similar issues in the future. Your satisfaction is of utmost importance to us, and we are committed to providing you with the exceptional service you deserve.
I truly appreciate your patience and understanding throughout this process. Please accept my heartfelt apologies for any inconvenience or frustration this situation may have caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our 24/7 customer service team via email or live chat. We're here to help anytime, and we hope to have the opportunity to serve you better in the future.
The price increased so much.Extremely disappointed with how increase much…
Extremely disappointed with how much the price went up. I can’t afford this product anymore because if the increase.
14 April 2024
Reply from PhenQ
Hi Margaret, we appreciate the 5 star review. I'm sorry to hear that you are disappointed regarding the price increase of our PhenQ. Rest assured that the price increase is very reasonable as ingredients prices are also increasing and we are aligned with what the current market is offering. We understand that affordability is important to our customers, and we do our best to balance that with maintaining the quality and effectiveness of our product. Your feedback is invaluable to us, and we appreciate your understanding as we navigate these changes.
Additionally, I'd like to remind you that all our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! We strive to provide value to our customers whenever possible, and we hope these discounts help make our products more accessible to you. If you have any further questions or concerns, please feel free to reach out.
Product bundle discounts
Product bundles available at discounted prices are a big win in considering what to purchase.
I don’t care for the pop up windows for additional purchases.
12 April 2024
Reply from PhenQ
Hi Beth, we appreciate the 4 star review. It means the world to us to see happy customers! We will be looking forward to hearing back from you in the future regarding your progress, and hopefully receive a 5 star review from you! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Terrible Customer Service
I started a workout routine with diet that included your products. I was sent a customer priority email. I made my order on March 28th. It was confirmed the same day. I was notified on March 30th it had shipped. Checked for it daily. April 10th rolls around. No updates. So I made a chat with your customer service asking where my package was. I was then notified there was a delay on my package which no one had notified me, and that I should get it on April 22nd. 25 Days later.. Very late, very upsetting ruined my diet plans. At this point I want a refund. The very rude rep did not seem to understand the value of communication with the customer and why I am upset and want a refund. It's bad business. She refused to give me a refund. I asked to be transferred to someone that might understand, she too said no refund. Wait another 15 days and if you don't get your package by then we will talk about a replacement or possibly a refund. I work in corporate for a large business. If our business was being ran like that we would not be as successful as we are today. Thus is not how you get and keep loyal customers. I will not be making more purchases.
11 April 2024
Unprompted review
Reply from PhenQ
Dear Moriah, thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused by the delay in the delivery of your order and the breakdown in communication with our customer service team. Upon investigating your order, we confirmed it was shipped from our UK warehouse on March 30th, with an estimated delivery date of April 22nd for US orders, aligning with our standard delivery timeframe of 5-15 working days for the UK to US orders.
We deeply regret any inconvenience caused. Providing timely updates to our customers is a priority, and we understand the importance of clear communication throughout the ordering process. We take all feedback we receive on board and will pass this on to the relevant team.
Regarding your refund request, our records show it was processed on April 12th. You have our word that we'll strive to prevent similar occurrences in the future, aiming to provide you with the star service you deserve should you choose us again. Please accept my heartfelt apologies in the meantime. If you have further concerns, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.
Reply from PhenQ
Hi Lowell, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
I definitely had more energy in my…
I definitely had more energy in my normal afternoon slump. After about three weeks I started to notice that I wasn't eating as much for my lunches. It really curbed my appetite. I had a three month subscription and needed to cancel recently and the customer support was fast and I had no problems with the cancellation.
4 April 2024
Unprompted review
Reply from PhenQ
Hi there, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service and product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Product does work but this company…
Product does work but this company doesn’t really have any great bundles or discounts for long dedicated customers.. They’re other similar products and cheaper that do take care of the loyal customers..
To your reply for my review:
I did talk to your dedicated team sales team. As a result he was charging me more then your online price.. I was the one who had to mention, why would I buy it from you over the phone? When I can do it online and use promo Return20 and it will be cheaper?? He then reply yes I can put that in for you and it can be cheaper.
So, once again you don’t take care of your loyal customers.
4 April 2024
Reply from PhenQ
Hi Samuel, we appreciate your feedback and are glad to hear that you've found our product effective. We strive to provide value to all our customers, including long-term ones like yourself.
Your comments regarding our bundles and discounts for dedicated customers have been duly noted. We understand the importance of rewarding loyalty, and we're continuously working to improve our offerings in this regard.
We value your loyalty and would like to ensure your satisfaction. It's worth mentioning that all our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Additionally, we have a dedicated sales team that can offer even better discounts. Feel free to reach out to us, and we'll be more than happy to assist you further.
If you have any specific suggestions or requests for how we can better cater to our loyal customers, please don't hesitate to reach out to us directly. Your input is highly valuable to us as we strive to enhance our customer experience.
Thank you for taking the time to share your thoughts, and we look forward to serving you better in the future.
Best for younger women
I’ve used PhenQ for a long while now and have found, for me personally, it doesn’t help my appetite suppression as well as it has in the past. I would be interested in trying a product that addresses the challenges that middle aged women, and all that that implies, deal with.
8 April 2024
Unprompted review
Reply from PhenQ
Hi Emily, thank you for your feedback. We understand your concern and we take these matters very seriously. Unfortunately, we are unable to verify anything about your identity from your name in our records. If you have ever purchased our product, we would like to investigate this issue further. Please know that we have gone ahead and sent a request for your order details so we can get it sorted out. You can also contact our 24/7 customer service team. You can reach us at any time by live chat over our official website: https://phenq.com/ or email at support@phenq.com.
Customer Service
I was under charged for my order. I didn't know anything about it until I inquired as to why it was taking so long to ship.(about 3 weeks)They couldn't just charge my card for the extra amount. I was told that I would have to call my bank to authorize the extra payment,or cancel and reorder. I cancelled and didn't reorder. I really think they should have reached out to me with the problem.
1 February 2024
I had some issues with my pills and as…
I had some issues with my pills and as soon as I contacted Customer Service, they inmediately answered and gave me a solution.
5 April 2024
Unprompted review
Reply from PhenQ
Hi Anna, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our service! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Down 50lbs and keeping it off with Phenq!
I started Phenq last February 2023, and have lost/kept off about 50lbs! No side effects, curbs cravings for sugar, keeps me on track, and encourages me to make healthier choices. Incorporating the 2 pills a day in my routine will be a forever choice! I have recommended Phenq to several people who have been successful with it as well. Magic pill😁
4 April 2024
Unprompted review
Reply from PhenQ
Hi Juliet, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
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