Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

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Written by the company
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contact info
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, United Kingdom
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Supreme Service From Donna
I was very fortunate to have my call answered and handled by a super lovely lady called Donna.
She genuinely cared for me and my needs, there was nothing forced and she gave me really practical advice.
The person I spoke to was extremely…
The person I spoke to was extremely helpful & helped resolve the issue.
I was in conntect with them due a…
I was in conntect with them due a deceased relatives account. They were very helpful in sorting the issue and we're very understanding as the death has occurred over 18 months earlier.
The Agent was very polite and helpful
The Agent was very polite and helpful. Customer gave excellent customer service by understanding my needs.
They where very helpful and thoughtful…
They where very helpful and thoughtful and showed care
I spoke to a lovely lady called Donna…
I spoke to a lovely lady called Donna who was very sympathetic. She made the phonecall more bareable to deal with and was very caring too. She was very professional and lovely to talk to.
Excellent
Excellent, compassionate interactions with agents at this firm. They have been the kindest people to deal with following the death of my father.
Professional and sympathetic…
The person that called to deal with my mother’s estate and possible money owed was understanding and sympathetic. The issue was dealt with promptly and was overall a pleasant experience. I felt I was in good hands thanks to the professionalism of the caller.
Abbie was very helpful and…
Abbie was very helpful and understanding making this difficult situation easier
The two gentlemen I spoke with
The two gentlemen I spoke with, were both very caring, they offered their condolences on the death of my husband, and did everything in order to sort out my situation
Malcolm was friendly and very helpful
Malcolm was friendly and very helpful. I just lost my husband and not sure about what things I had to do. Malcolm went through everything with me and sorted out everything that needed to be sorted. I really appreciated his help .
Conversation
Excellent employe answered all my questions so i understood issues i had , all the way through was conatantly asking how i was and my network of friends , even answered questions on other topics and guided me to areas to help . Fantastic !!!
Helpful
Michelle was very helpful & she explained everything I needed to know.
Malcom was very compassionate and…
Malcom was very compassionate and understanding
Fantastic Experience
I have spoken to 2 advisers recently and both have been very helpful, professional, kind, explained things well and reassured me that the issue will be resolved. I’ve been very impressed.
Very professional
Very professional, polite and knowledgeable, really impressed!
Approachable
Approachable, knowledgeable and made to feel comfortable. I would advise anyone to speak to them.
Settling account
I spoke with Donna, she was very helpful and very resssuring.
Thank you
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