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Phillips & Cohen Associates (UK) Ltd. Reviews 

806
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally compassionate, understanding, and professional, especially during difficult times. Many people highlight the excellent customer service, noting that agents listen actively and provide clear, detailed explanations. The overall service is frequently described as efficient and helpful, making challenging situations much easier for consumers. However, some people mentioned difficulties with contact, specifically receiving repeated calls or feeling pressured. Additionally, a few reviewers experienced problems with payment processes, such as automated systems cutting off calls or receiving insensitive demands too soon after a loss.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, compassion, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

Customer communications

Consumers find contact to be ambiguous, with many expressing apprehension or worry before making calls, often... See more

Payment

Customers reported difficulties with payment processes, particularly concerning outstanding debts from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively list... See more


Company details

  1. Non-bank financial service
  2. Financial advisor
  3. Insurance agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.


Contact info

4.8

Excellent

TrustScore 5 out of 5

806 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(806)

433 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Supreme Service From Donna

I was very fortunate to have my call answered and handled by a super lovely lady called Donna.
She genuinely cared for me and my needs, there was nothing forced and she gave me really practical advice.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, compassionate interactions with agents at this firm. They have been the kindest people to deal with following the death of my father.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and sympathetic…

The person that called to deal with my mother’s estate and possible money owed was understanding and sympathetic. The issue was dealt with promptly and was overall a pleasant experience. I felt I was in good hands thanks to the professionalism of the caller.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Conversation

Excellent employe answered all my questions so i understood issues i had , all the way through was conatantly asking how i was and my network of friends , even answered questions on other topics and guided me to areas to help . Fantastic !!!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I have spoken to 2 advisers recently and both have been very helpful, professional, kind, explained things well and reassured me that the issue will be resolved. I’ve been very impressed.

25 February 2026
Unprompted review

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