Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

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Written by the company
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Contact info
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, United Kingdom
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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My Father passing away and balance on credit card
Donna called me and explained the reason for her call, also asked me questions to determine the outcome of my dad's credit card balance.
She explained everything very clearly to me and we both discussed issues surrounding my dad's passing away and my mums payments for funeral and I learnt a lot. She was very helpful and caring. Thank you.
The person I spoke to was really…
The person I spoke to was really helpful, explained everything clearly and made the whole process easy to follow and understand.
Spoke with Lisa about my late mother’s…
Spoke with Lisa about my late mother’s accounts and she was so kind and understanding. Gave a lot of information and was clear on next steps.
Spoke with a lady called Arianna very…
Spoke with a lady called Arianna very helpful and very professional sorted out my problem very quickly top service
Matt was very respectful and very professional
Matt was very respectful and understanding of my situation and helped me resolve my predicament with a positive and calming attitude. He explained everything clearly and understandable.
My problem was resolved very quickly and dealt with in a very professional manner.
Customer service at its finest
Electricity bill
The lady I spoke to called Donna was extremely kind and helpful with my query and explained everything perfectly
Rob was very thorough and helpful…
Rob was very thorough and helpful during our conversation
All emails were ignore so I called on…
All emails were ignore so I called on the phone and Amy was very helpful just not sure why the emails were ignored

Reply from Phillips & Cohen Associates (UK) Ltd.
Supreme Service From Donna
I was very fortunate to have my call answered and handled by a super lovely lady called Donna.
She genuinely cared for me and my needs, there was nothing forced and she gave me really practical advice.
The person I spoke to was extremely…
The person I spoke to was extremely helpful & helped resolve the issue.
I was in conntect with them due a…
I was in conntect with them due a deceased relatives account. They were very helpful in sorting the issue and we're very understanding as the death has occurred over 18 months earlier.
The Agent was very polite and helpful
The Agent was very polite and helpful. Customer gave excellent customer service by understanding my needs.
They where very helpful and thoughtful…
They where very helpful and thoughtful and showed care
I spoke to a lovely lady called Donna…
I spoke to a lovely lady called Donna who was very sympathetic. She made the phonecall more bareable to deal with and was very caring too. She was very professional and lovely to talk to.
Excellent
Excellent, compassionate interactions with agents at this firm. They have been the kindest people to deal with following the death of my father.
Professional and sympathetic…
The person that called to deal with my mother’s estate and possible money owed was understanding and sympathetic. The issue was dealt with promptly and was overall a pleasant experience. I felt I was in good hands thanks to the professionalism of the caller.
Abbie was very helpful and…
Abbie was very helpful and understanding making this difficult situation easier
The two gentlemen I spoke with
The two gentlemen I spoke with, were both very caring, they offered their condolences on the death of my husband, and did everything in order to sort out my situation
Malcolm was friendly and very helpful
Malcolm was friendly and very helpful. I just lost my husband and not sure about what things I had to do. Malcolm went through everything with me and sorted out everything that needed to be sorted. I really appreciated his help .
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