Philsmithhair Reviews 

134
•
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Disappointed that my Phil Smith hairdryer has packed up within 3 years (used twice a week) after my Clairol Big Shot lasted over 30!!

Rated 1 out of 5 stars

sister has been using Big it up product - meadowfoam polymer volume boosting spray - for some time - cant find it anywhere in the shops. Email to the address on website AND filled in the form on sa... See more

Rated 5 out of 5 stars

Absolutely love the new professional hair care range, especially their Miracle Primer. Best product I’ve found to moisturise and tame my frizz. I use it on damp hair before I blow dry and also a... See more

Rated 4 out of 5 stars

Bought on line the Long & Strong shampoo & conditioner; smell great & make hair really soft & shiny. Also bought the keratin smooth spray, pleased with that too. Regularly used the coco licious heat... See more

Company details

  1. Hair product shop

Information provided by various external sources

Cruelty Free salon professional hair care products sold exclusively at Sainsbury's and online at philsmithhair.com


Contact info

2.6

Poor

TrustScore 2.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(134)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Falls apart every brush

I bought one of the hairbrushes - the brush keeps popping out of the handle. It's so annoying. Every other stroke and I have to put it back in. DO NOT BUY.

4 August 2020
Unprompted review
Philsmithhair logo

Reply from Philsmithhair

Hi Louise, 


Thank you for taking the time to leave us a review - I’m terribly sorry to hear of this. If you would like to take this concern further, please email ellie@psbg.co.uk along with accompanying images, and she will be able to advise.

Many thanks,

Hannah

Rated 5 out of 5 stars

First class company.

Once again fabulously fast and efficient service from Phil Smith hair. The products are brilliant, just right for my very fine hair. Would definitely recommend this company.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent choice of products

Excellent choice of products, great quality and price. Really good communication, products are always packed really well & turn around from ordering to receiving your products is very quick. Order £10 or more & delivery is free. A great company & one I will be using from now on. I would highly recommend them & a big bonus for me is they are cruelty free & carry the leaping bunnies logo.

1 August 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

No need to write a review - service exactly as expected. Order arrived promptly and accurately. First time I'd ordered direct from Phil Smith but will do so again. Thank you.

27 July 2020
Unprompted review
Rated 5 out of 5 stars

I love Phil Smith hair products

I love Phil Smith hair products. I use the Big It Up range. I have quite fine hair and the shampoo and conditioner leave it feeling lovely and soft without electricity! I also love the fact that it’s not tested on animals.

24 July 2020
Unprompted review
Rated 1 out of 5 stars

I bought the Phil Smith be gorgeous big it up....waste of money!gorgeous…

I bought the Phil Smith be gorgeous collection, big it up shampoo and conditioner it has left my hair flat and dull with no shine and worst of all it is extremely fly away and static. A waste of £8, I will have to throw it away as it is useless. Back to the pound shop for me!

20 July 2020
Unprompted review
Philsmithhair logo

Reply from Philsmithhair

Hi Sandy,

Sorry to hear of your experience using our BIG IT UP range. If you have any future concerns, please email ellie@psbg.co.uk and we can advise further. 


Many thanks,



Hannah

Show reviews in all languages. (134 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look