Phoenix Fitness Reviews 

234
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Bought an elliptical fitness machine via Amazon in January to aid with muscular strength prior to and after a hip replacement. Worked wonderfully until a pedal became detached on the evening of 7th Ju... See more

Company replied

Rated 4 out of 5 stars

I placed an order to Ireland. The dumbbells are of great quality and arrived faster than expected. However, I was charged an extra €17 for customs clearance. This wasn't mentioned during the checkout... See more

Company replied

Rated 5 out of 5 stars

Great service, quick delivery and a really well wrapped package! Our hoop arrived within a few days of ordering. It was easy to slot together but I had to check online to make sure I had the right num... See more

Rated 5 out of 5 stars

I contacted phoenix fitness prior to ordering to seek their advice on which push up bars to purchase. They responded very quickly and with a helpful response. This encouraged me to buy a set. Delivere... See more

Company replied

Company details

  1. Sports

Information provided by various external sources

Phoenix-Fitness is the premier fitness equipment products and fitness accessories store in the UK. Great deals on boxing, fitness accessories, free weights, hydration, performance dumbbells and kettlebells. Shop online today.


Contact info

4.1

Great

TrustScore 4 out of 5

234 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(234)

18 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointed with customer communications.

Ordered products, received several "please leave feedback emails" but no dispatch confirmation. No reply back from my email to customer services chasing my order, so had to then call customer services only to be told the products were out of stock and that I was refunded as aresult (no emails confirming this or detailing out of stock items, and no money in account at this point). Ironically I got an email stating this after I got off the phone with a refund soon after. If I hadn't had called and chased I would have been none the wiser. Disappointed, poor communication.

12 December 2021
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Reply from Phoenix Fitness

Hello Joanne! I have sent you a message over to your email further to this situation. We are really sorry about this.

Rated 1 out of 5 stars

Ordered a couple of things during the…

Ordered a couple of things during the Black Friday sale which all went through and payment was taken, only for them to cancel the order 2 weeks later and not even inform me about it, I only noticed as they had refunded me the money but there was no confirmation that I would not be receiving any of the goods.

12 December 2021
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Reply from Phoenix Fitness

Hi Dave! I have sent you a message over to your email further to this situation. We are really sorry about this.

Rated 1 out of 5 stars

My delivery did not arrive

My delivery did not arrive! Where is my delivery

10 December 2021
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Reply from Phoenix Fitness

Hello, Sorry your order hasn't arrived just yet. I've sent you an email over, Hopefully you receive this. Kind Regards, Phoenix Fitness

Rated 5 out of 5 stars

Helpful pre ordering advice

I contacted phoenix fitness prior to ordering to seek their advice on which push up bars to purchase. They responded very quickly and with a helpful response. This encouraged me to buy a set. Delivered promptly. Item competitively priced and good quality. Would use company again.

8 December 2021
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Reply from Phoenix Fitness

Thank you very much for your lovely comment!

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Delivery was quick. Item as described. Would definitely use again.

6 December 2021
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Reply from Phoenix Fitness

Thank you for your great feedback :)

Rated 5 out of 5 stars

Excellent!

Excellent! Love it!

5 December 2021
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Reply from Phoenix Fitness

Thank you! Glad you loved it :)

Rated 2 out of 5 stars

I only received one part of my order

I only received one part of my order. Have tried to contact regarding missing item but not had a response.

5 December 2021
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Reply from Phoenix Fitness

Hello Gemma, So sorry that only one of your items didn't arrive. I've just checked our emails and it looks as though you've had an email through on the 6th of December from, Hope you received this reply!

Rated 1 out of 5 stars

Don't bother

Item was purchased then received an email 2 days later stating I'd be receiving a refund. No reason given until I email and was told the sale had been cancelled as the item was out of stock. Unacceptable.

5 December 2021
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Reply from Phoenix Fitness

Hi Tracy! We are very sorry about the inconvenience. I have sent you message over to your email I hope you get it :)

Rated 5 out of 5 stars

Prompt service

Prompt service. Good product and good quality for the money.

28 November 2021
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Reply from Phoenix Fitness

Thank you very much for your lovely feedback :)

Rated 3 out of 5 stars

Yoga bands and balance board.

My purchase was for a set of Yoga bands and a wobble (or balance) board. The order arrived in double-quick time, thank you. However, the Yoga bands are a bit shorter (approx 75mm) than those I had bought before under the Phoenix brand, although their quality seems just as good. A slight niggle. The balance board was certainly not expensive and its construction is commensurate with this. Not comfortable to stand on it bare feet, thin at the edge (not helpful if you're using it for push-ups) and after a couple of weeks supporting my 70kg weight, it's starting to creak a bit. It's OK, does its job but maybe I'll buy something a bit more substantial (and comfortable on the feet) in the future.

28 November 2021

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