Bought an elliptical fitness machine via Amazon in January to aid with muscular strength prior to and after a hip replacement. Worked wonderfully until a pedal became detached on the evening of 7th Ju... See more
Company replied
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I placed an order to Ireland. The dumbbells are of great quality and arrived faster than expected. However, I was charged an extra €17 for customs clearance. This wasn't mentioned during the checkout... See more
Company replied
Great service, quick delivery and a really well wrapped package! Our hoop arrived within a few days of ordering. It was easy to slot together but I had to check online to make sure I had the right num... See more
I contacted phoenix fitness prior to ordering to seek their advice on which push up bars to purchase. They responded very quickly and with a helpful response. This encouraged me to buy a set. Delivere... See more
Company replied
Company details
Information provided by various external sources
Phoenix-Fitness is the premier fitness equipment products and fitness accessories store in the UK. Great deals on boxing, fitness accessories, free weights, hydration, performance dumbbells and kettlebells. Shop online today.
Contact info
Mantle Lane, LE67 3DW, Coalville, United Kingdom
- phoenix-fitness.com
4.1
Great
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Seemingly great bit of kit
Seemingly great bit of kit. Good construction. Delivered super fast. Missing two bolts but no big deal.
22 August 2021
Amazon only sent one
Amazon only sent one, i cant believe anyone would sell them separately what am i supposed to do with one.
18 August 2021
Unprompted review
Reply from Phoenix Fitness
We are the brand owner, you make no reference to what product you are referring and whom you bought it off. We distribute these products to a number of sellers so please remove this review and contact the Amazon seller directly.
Thank you on time and good products.
28 July 2021
Speedy delivery
Speedy delivery. No issues at all and a good quality product
1 July 2021
Unprompted review
First class
My order was securely packaged and arrived promptly - great customer service and fantastic choice of items on their website.
29 June 2021
Very very bad service and quality
My dumbbells came wet and had some sort of sand on them they also have dents in them very bad quality after paying €100 total for them after the customs fee even though I thought it was an Irish website because it had .ie in it very bad service will be leaving a review!
22 June 2021
Reply from Phoenix Fitness
Hi David very strange that you have never contacted us about your concerns? We make no claims to be in Ireland and our site is a .com so unsure as to what made you think we were Ireland based. In our T&C's it is very clear that we are not and cannot be responsible for other countries duty fees this is some you should check with your own country before buying as we cannot possibly know the import duties of every country in the World. Sorry you had a bad experience but it may have been a better approach to contact us directly first and see if we could help with any of your issues.
Purchased a weighted hula hoop and…
Purchased a weighted hula hoop and press up bars. Both items are very good quality and exactly what I wanted for my home work outs.
Products were well packaged and arrived in good time.
I would recommend this company.
5 June 2021
Just what I was after
Dumbbells are just what I was after...perhaps I was a little dumb though as I thought they came in pairs! Had to go back and make another purchase! Good quality and comfortable to handle.
3 June 2021
Great customer service and definitely…
Great customer service and definitely value for money! Recommend to anyone.
31 May 2021
Fantastic product - Spin Bike
Fantastic product. I got the spin bike. Really pleased. Adjustable seat needs so vaseline to help it move. Pheonix on hand to assist when needed. Great stuff. Will buy other items from this business when required.
27 May 2021
Customer story
Recently purchased a 20KG Barbell Set × 1.
Kept me well-informed of the delivery via email.
Easy to set up.
Set was packaged really well and is good quality.
Highly recommend to anyone.
Great products on the website. But they are ''coming soon''?
Phoenix fitness, can you please stock these products soon?
9 May 2021
Great 10/10
Product i purchased was well packaged. Works well. Delivered on time. No problems. 10/10
6 May 2021
Don't like gyms and bought a Exercise…
Don't like gyms and bought a Exercise bike and think it's great
4 May 2021
Good prompt delivery and exactly what…
Good prompt delivery and exactly what was advertised
27 April 2021
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