Phoenixautomotiveinc Reviews 

Jes was my tech, Customer service has been really good on my end. Sent emails, Facebook messenger, and even called and got quick replies. I was having an issue with SRS airbag, AC not working, and my reverse camera not displaying on screen. I set an appointment for a call with video ( google meet) and the tech was patient( that damn harness and all the wires) and he walked me through installation the proper way( a few connectors on a installation photo weren’t correct but he got me situated).

Head unit is pretty solid, my music sounds a lot better, ac controls are quick responsive. Big thing for me is over hotspot I was able to download apps with no issue and video playback is pretty good. I did forget to ask about CarPlay and setting it up, I will be setting another appointment to learn the few other things on about this headunit.

I ended up getting there 8GB Ram+128GB unit for my 2011 LS460 with premium sound package, parking assist, oem nav screen.

Wish we could rate them a ZERO.
Took over 3 weeks to arrive - they kept promising it SHOULD work - their tech help is in CHINA - so all you can do is send them an email - which they respond to when we are asleep. Then unit caused issue with the SAFETY SYSTEM ON THE CAR - Lexus dealership advised us we should remove this device.
Then when we sent back for credit they kept $280.00 worth of the $577.00 unit and showed us pictures of a Broken Screen Unit - claiming we sent it back that way.

Thank you to the young lady how help me this evening. She guided me through with know problem and we got the issue taken care of. Thanks for your great service 👍

Annie helped get my A/C working in no time! She was great to work with.

Anne was great and very patient with me. I'm 69 and had trouble getting things hooked up right.
She had no problem speeding the time with me to get thing working.

Anne was really great. She took the time to help me and got my issue solved in real time, when the other tech who I met with (3x) just kept saying that if I watched (the outdated and unhelpful) YouTube tutorial I should be able to get the system working. Thank you, Anne!

She is the best ever. no worrys this nice lady can an will slove an raido promblems you may have be very patient with her I’m so happy to meet her. So so nice an so helpful. She deserves a raise. Very patient every time I call her. She always answers so happy Thank you for all your wonderful support. 😋🥰😋😋😋😋😘😛😛😛😛🥰🥰🥰🥰

Jin, was professional, courteous and insightful he knew exactly how to fix my issue and did so in a quick manner my PX6 Phoenix screen is now working perfectly.

Tech help is what gave you the 5 stars. The product was fantastic. The order took too long at 7 weeks. That would have been ok if you folks would communicate better. No communication until the last few weeks. Thank you to the person who was willing to email me.

I had an installation issue, I schedule a
Tech call. It was a great experience. Anne was very knowledgeable and very patient with helping me today.

How professional and patient my tech support was, she guided me through and was able to solve the issue.

They are very willing to help one on one through a video chat so they can see what we see and direct us as to what steps to take to solve issues. Top notch!!

He knew what was wrong exactly and got it fixed quickly

Zero help. Their online links are corrupt files and you can't talk to tech service. Called in and was told too bad we don't care. Stay away

Very knowledgeable of product and how to configure.

I cancelled my order after two weeks of waiting for my unit.. I guess they can’t figure out how to to mail a Damm box. I’ve called several times and always the same excuse no use on talking to the same useless person. I

Don’t waste your money On these stereos quit working Just after my warranty, expired waste of money they won’t do anything.

Anytime I have called they have been really helpful and knowledgeable. Any questions I had were answered and they sent me a replacement harness since the one from the original order had a wire pulled out.

Great service, my issue was resolved