Phoenix Life Reviews 

All staff we spoke too on the open was very polite and clear

Time awaiting call answering
Unresolved issue after four weeks.

Very poor customer service. I been trying to transfer my pension for over 13 months. Every time I call for an update, they ask for a new document and when I submitted all the documents they gone quite with no update. Calls are ignored and when they promised to call back, they never do.
I can't wait to leave this company.
If you can, try to avoid them as much as you can.

Phoenix persistently fail to address my needs - my pension, my money, 18 months of failing to give me access to my rightful cash! ARRRGGGHH!!

The first time I tried to contact, 1 month ago,took over 30 minutes to reply. Was told there would be a call-back. There wasn't. 2nd time - referred to Customer Services who were also unavailable. 3rd time - have again asked for call-back. Advised that this would take 5-7 days. All I want is an Options Form, which PL refuse to provide without this all-important phone call. PL knows the practical limitations of this as I live in Australia. Poor show. Sharpen up your customer service. 2 stars is generous, really.

Spent two days on the phone from South Africa trying to contact you i tried many different numbers just kept getting put on hold or cut off gave up in the end

Still waiting a phone call by customer care dept over a week for a simple form

Great communication and helpful advise received from the staff. No pressure to change anything and everything was explained.

Good assistance

Customer service was good. Very helpful. Very slow on sending money tho

Wanted change my contact details on my private pension.

Lack of communication when approaching me to consent taking my pension early transferring to Standardlife. The lack of communication is very poor, I’ve railed standardlife to request information and still waiting to hear.’ I can’t give a date as it’s been over multiple dates. I’ve had 3 calls and still no further forward.

Got in contact about change of address went through the police’s I had handled expertly

Impossible to get through constantly on hold, unable to get on the app

I was very impressed with your service

Excellent service by Stephen. Quick to respond to my call, full information given to me. Extremely helpful. Couldn’t be happier.

Recently I made a call to Phoenix life to enquire about my fund. My call was answered by a very helpful and knowledgeable customer advisor. My query was answered quickly and efficiently.
I have been with this company since the takeover of abbey life and have had no problems with any issues I have raised and also a bonus my fund is performing extremely well.

Excellent communication and explained everything to my satisfaction

very helpful and friendly agent but still need to have my still need my identification for my married name to be changed on my file. I have followed all the instructions given.