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Phoenix Motorcycle Training Reviews 

9,285
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, knowledge, and encouraging approach, making the learning process enjoyable and effective. Many highlight the clear and tailored instructions provided, which greatly contributes to their success in passing tests on the first attempt. The overall service is described as excellent, with people appreciating the well-maintained, modern bikes and the supportive environment created by the team. However, some customers also noted that while instructors are generally knowledgeable, occasional instances of yelling instructions over the radio and unclear communication about errors increased the likelihood of mistakes. A few other people also felt that one particular instructor lacked patience and that their communication style was not always effective during training.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the instructors for being incredibly... See more

User experience

People report positive experiences with user experience, highlighting the professionalism, patience, and... See more

Instructions

Customers had positive experiences with instructions, frequently highlighting the clarity and helpfulness... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic, brilliant, and... See more

Product

Consumers find the product to be positive, with many reviewers praising the quality and maintenance of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From booking my CBT to taking my Mod1 &Mod2 has take over 12 months due to my lack of experience on a motorcycle. The training and knowledge which Phoenix advise and the instructors in Wigan (Nick & J... See more

Rated 5 out of 5 stars

Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... See more

Rated 5 out of 5 stars

Lovely friendly staff. Was trained by Greg and Karen, both patient, excellent teachers. Karen really helped my daughter who was quite anxious and she made her feel at ease. Went on the road with Kare... See more

Rated 5 out of 5 stars

I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 les... See more


Company details

  1. #1 of 3 best companies in Motorcycle Driving School
  2. #4 of 19 best companies in Motorbike dealer

About Phoenix Motorcycle Training

Written by the company

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Contact info

Promotion box for Phoenix Motorcycle Training

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170

4.9

Excellent

TrustScore 5 out of 5

9k reviews

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Replied to 78% of negative reviews

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4.9

All reviews

(9,285)

1,048 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, from trying a big bike to getting my full motorbike licence, the instructor (will) was very helpful in explaining how or what was needed to pass each MOD's. Looking forward to returning to advance my riding skills

16 May 2026
Rated 5 out of 5 stars

Highly rated

Booking in was easy and staff are really polite and helpful and welcoming rich made me feel at ease and relaxed 100% recommend this company

11 June 2026
Rated 5 out of 5 stars

Phoenix Motorcycle Training Instructor - Rich

The instructor, Rich, was friendly, knowledgeable, informative and encouraging. The ride-out was extremely good as well, some nice scenery as well as covering many different situations.
Other Phoenix team members were also very friendly and chatty.
Overall and excellent experience.

10 June 2026
Rated 5 out of 5 stars

A really enjoyable day

I went to the Phoenix Centre at Crystal Palace. It’s quite a nice place, big and open, next to the athletics stadium.
But it was our instructor Darren that made it special. He was great, a mixture of informative professionalism and ‘say it like it is’ honesty, combined with a fun sense of humour. For me, the highlight of the day was when we went out on the road. Darren seemed to see everything before we did and gave constant tips, warnings and encouragement, all delivered in a calm, reassuring manner.
I was quite nervous beforehand but right from the start he made me feel right at home.
I learnt loads, gained a lot of confidence and basically had a really enjoyable day.
Thanks Darren

6 June 2026
Rated 5 out of 5 stars

A huge thank you to Martin

A big thank you to Martin who helped me pass my CBT training in Leamington Spa.

He was very attentive and knew exactly how to explain the different skills in a way that each individual person could understand.

Martin was very patient an knew exactly what you were getting right and what you were getting wrong which really helped with confidence on the bike.

I would highly recommend if you are looking to get your CBT training not just 'done' but done properly.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

All good

Great facilities, brand new bike. Our instructor was approachable but very thorough. He did a great job of introducing everything we might expect to meet on the Erith test routes which are not the easiest. I felt prepared going into my Mod 2. Got a first time pass!!! Thanks Phoenix!

10 June 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience and great guidance. Everything was made easy to understand and was enjoyable. Highly recommend them for any of your motorcycle training/Tests. Thank you for a great experience.

10 June 2026
Rated 5 out of 5 stars

Really easy to book the course

Really easy to book the course. Great advice when I called to speak to someone.
The CBT Trainer was very knowledgeable and explained things clearly. Great company all round.

9 June 2026
Rated 5 out of 5 stars

Excellent Training from Start to Finish

⭐⭐⭐⭐⭐

I completed my CBT, Module 1 and Module 2 training and tests through Phoenix Motorcycle Training at their Bristol and Bath locations, all within just over a month.

The instructors were professional, patient, and reassuring throughout, making the whole process far less stressful than I expected. They created a relaxed atmosphere, kept things enjoyable, and always took the time to explain things clearly.

The training bikes were all well-maintained and in excellent condition, which gave me confidence throughout the training and tests.

I have no hesitation in recommending Phoenix Motorcycle Training to anyone looking to obtain their motorcycle licence. A great team, excellent training, and an enjoyable experience from start to finish.

Thanks to everyone involved for helping me achieve my full motorcycle licence. 🏍️👍

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Aldershot Training center

Went in with now previous motorcycle experience, and left passing my CBT. The instructor was considerate, informative and very helpful with all aspects of the course. I very much enjoyed the experience and would recommend the school to anybody looking to get qualified.

6 June 2026
Rated 5 out of 5 stars

Brilliant training (especially for beginners)

I had a fantastic experience completing my CBT with Phoenix Motorcycle Training and would highly recommend them.

The instructor (Sam) was incredibly patient throughout the day, taking the time to make sure everyone was comfortable and progressing at their own pace. The instructions were always clear and easy to follow and whenever I got stuck or didn't fully understand something, the explanations were really helpful and never rushed.

A particular shout-out to Sam, who was brilliant during the training and on-road ride. Her calm approach, clear guidance and focus on safety gave me confidence and made the road ride an enjoyable and valuable learning experience and I had a lot to learn in one day. Definitely memorable!

What I particularly appreciated was that there was plenty of opportunity to assess, together with Sam, whether I was genuinely ready to move on to the next stage. There was no pressure and that focus on safety and readiness felt really important and that it was taken seriously.

Overall, it was such a good day and a great combination of professional/ supportive/ enjoyable and confidence-building from start to finish.

Thank you to Sam and the whole team at Phoenix Bike Training! P.S I bought a bike today... 😁

5 June 2026

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