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Phoenix Motorcycle Training Reviews 

9,275
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, patient, and knowledgeable approach, making the learning process enjoyable and effective. Many highlight the clear and tailored instructions provided by instructors, which helped them gain confidence and successfully pass their tests. The overall service and user experience are frequently described as excellent, with people appreciating the well-maintained equipment and organized training sessions. However, some reviewers were not happy with the communication style of one instructor, noting that yelling instructions through a radio increased the likelihood of errors and made it unclear who was being addressed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, excellent, and... See more

Instructions

Customers had positive experiences with instructions, consistently finding them clear, easy to follow, and... See more

Service

Clients share positive opinions on service, with many reviewers describing their experience as outstanding... See more

Product

People report positive experiences with the product, highlighting the excellent condition and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... See more

Rated 5 out of 5 stars

Lovely friendly staff. Was trained by Greg and Karen, both patient, excellent teachers. Karen really helped my daughter who was quite anxious and she made her feel at ease. Went on the road with Kare... See more

Rated 5 out of 5 stars

I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 les... See more

Rated 5 out of 5 stars

Great facilities, brand new bike. Our instructor was approachable but very thorough. He did a great job of introducing everything we might expect to meet on the Erith test routes which are not the eas... See more


Company details

  1. #1 of 3 best companies in Motorcycle Driving School
  2. #4 of 19 best companies in Motorbike dealer

About Phoenix Motorcycle Training

Written by the company

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Contact info

Promotion box for Phoenix Motorcycle Training

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170

4.9

Excellent

TrustScore 5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(9,275)

1,034 reviews in the last 12 months

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Rated 5 out of 5 stars

Great bunch of guys

Great bunch of guys, friendly attitude, real professionals and very very patient. I have struggled at the beginning but they have got my through . Big thank you to all.

7 June 2026
Rated 5 out of 5 stars

Kudos to the boys at Phoenix

The instructor Steve B was friendly, professional and very informative. Great session. The facilities are a little stone age.
I didn't like the CB125F but that is personal preference. Overall a great time with good people.

13 June 2026
Rated 5 out of 5 stars

Paul in Bricket Wood = 5 Star Instructor!

Purely 5 star because of the instructor Paul at the "Watford" location. (Bricketwood Social Club) He believed in me more than I believed in myself at times and his patience and teaching style was great. Thanks Paul for making my day special and enjoyable.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff. Was trained by Greg and Karen, both patient, excellent teachers. Karen really helped my daughter who was quite anxious and she made her feel at ease. Went on the road with Karen, I was not familiar with the area, but Karen gave such clear instructions on where to go and was a really enjoyable ride.

10 June 2026
Rated 5 out of 5 stars

I recently completed my CBT training…

I recently completed my CBT training with George in Milton Keynes, and I highly recommend his services. George is a true professional who provides very clear explanations throughout the course. His patience is remarkable, ensuring that all instructions regarding bike controls, road safety, and traffic signs are fully understood. This approach gave me the confidence I needed to ride safely. Thank you for the excellent, thorough instruction.

Flavia Sima & Florin

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Incredible team and experience with…

Incredible team and experience with Phoenix. I had a few training sessions with Liam and he was absolutely brilliant. Cbt went smoothly and my instructor was super friendly and gave very clear instructions. Overall had a super experience and would definitely recommend.

12 June 2026
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, from trying a big bike to getting my full motorbike licence, the instructor (will) was very helpful in explaining how or what was needed to pass each MOD's. Looking forward to returning to advance my riding skills

16 May 2026
Rated 5 out of 5 stars

Highly rated

Booking in was easy and staff are really polite and helpful and welcoming rich made me feel at ease and relaxed 100% recommend this company

11 June 2026
Rated 5 out of 5 stars

Phoenix Motorcycle Training Instructor - Rich

The instructor, Rich, was friendly, knowledgeable, informative and encouraging. The ride-out was extremely good as well, some nice scenery as well as covering many different situations.
Other Phoenix team members were also very friendly and chatty.
Overall and excellent experience.

10 June 2026
Rated 5 out of 5 stars

A really enjoyable day

I went to the Phoenix Centre at Crystal Palace. It’s quite a nice place, big and open, next to the athletics stadium.
But it was our instructor Darren that made it special. He was great, a mixture of informative professionalism and ‘say it like it is’ honesty, combined with a fun sense of humour. For me, the highlight of the day was when we went out on the road. Darren seemed to see everything before we did and gave constant tips, warnings and encouragement, all delivered in a calm, reassuring manner.
I was quite nervous beforehand but right from the start he made me feel right at home.
I learnt loads, gained a lot of confidence and basically had a really enjoyable day.
Thanks Darren

6 June 2026
Rated 5 out of 5 stars

A huge thank you to Martin

A big thank you to Martin who helped me pass my CBT training in Leamington Spa.

He was very attentive and knew exactly how to explain the different skills in a way that each individual person could understand.

Martin was very patient an knew exactly what you were getting right and what you were getting wrong which really helped with confidence on the bike.

I would highly recommend if you are looking to get your CBT training not just 'done' but done properly.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

All good

Great facilities, brand new bike. Our instructor was approachable but very thorough. He did a great job of introducing everything we might expect to meet on the Erith test routes which are not the easiest. I felt prepared going into my Mod 2. Got a first time pass!!! Thanks Phoenix!

10 June 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience and great guidance. Everything was made easy to understand and was enjoyable. Highly recommend them for any of your motorcycle training/Tests. Thank you for a great experience.

10 June 2026
Rated 5 out of 5 stars

Really easy to book the course

Really easy to book the course. Great advice when I called to speak to someone.
The CBT Trainer was very knowledgeable and explained things clearly. Great company all round.

9 June 2026

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