Phoeracosmetics Reviews 

408
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fast delivery of their orders, with many appreciating the quick service. Many also express satisfaction with the products, particularly foundations and lipsticks, finding them effective and of good quality. However, some people mentioned issues with product quality, such as dry eyeliner or items arriving broken. There were also instances where the received product did not match the color shown online or the ordered item. A few other people also felt that some products caused adverse reactions, leading to dissatisfaction with the company's resolution process.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. Many customers express satisfaction,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the products as affordable,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered samples of 2 different shades to find correct tone but not quite sure I have got it right yet because the peach one was out of stock and am thinking that might be the right shade for me v... See more

Rated 5 out of 5 stars

So glad I got the colour I've been trying to get off Amazon so long never thought to go straight to your shop so really pleased love your lipstick and colour x


Company details


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3.7

Average

TrustScore 3.5 out of 5

408 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(408)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Pump action

The pump dispenser doesn’t work on the foundation you have to take the top off completely and manually get it out that way it’s not the first time I’ve encountered this when I’ve bought it before

15 February 2022
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi we are sorry to hear you have had a problem with our foundation, please confirm if you have unlocked the nozzle by turning it anti clock wise.

Rated 5 out of 5 stars

Highly recommended

Having ordered from this company many occasions, I was disappointed to find items missing from my most recent order. However, after emailing the customer services to explain, I received the missing items two days later.
I would highly recommend phoera product's and have always been happy with items I have ordered

7 January 2022
Rated 2 out of 5 stars

Products are poor quality

Products are poor quality, would be better getting stuff from drugstore

Order number is PHOERAUK6580. Foundation did not go on well and dried my skin. The matte waterproof lipstick came off very quickly. The mascara was clumpy. I have yet to try the eyeshadow or soo glow but I'm not in any rush to do so.

5 January 2022
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi we are very sorry to hear this, we see you are not a verified customer, which product is it that you purchased also please confirm your order number so we can check if you ordered from us. We will do our utmost to get this issue resolves for you.

Rated 5 out of 5 stars

Fantastic products.

Absolutely love the products. Mascara, foundation, brushes, eye shadow so much I immediately ordered more. Reasonably priced and great quality. It’s so important to me that they aren’t tested on animals. Sharon Meenagh

4 January 2022

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