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Phoeracosmetics Reviews 406

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TrustScore 3.5 out of 5

3.6

Health & Medical
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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quick delivery service, noting that products arrive promptly. Many also appreciate the quality of the products, with some highlighting specific items like foundation, eyeshadow, and mascara for their effectiveness and smooth application. People often find the products to be long-lasting and provide good coverage. However, some people were dissatisfied with product issues, such as receiving incorrect colors or damaged items. There were also instances where products, like eyeliner, arrived dry, or lipstick colors did not match online representations. A few customers reported severe skin reactions to certain makeup products, and some expressed frustration with the return process for these issues.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the products, describing them as... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the products,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have ordered this lovely foundation. Glides on easily and provides a silky finish. Very pleased, good value for money and was sent quickly. SPF/FPS 20+ UVB and goes a long... See more

Company details

  1. Health & Medical

Contact info

3.6

Average

TrustScore 3.5 out of 5

406 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Beginning to lose faith!

I only received 3 items from my order, when I questions it I had to retrieve the packaging from the bin because they wanted proof. I supplied this and they confirmed they would send the rest of my order, 3 days later yet again I only received part of the order, I have emailed them bit so far haven't received a reply!

6 July 2022
Rated 2 out of 5 stars

Order delivered really quickly

Order delivered really quickly. One item was out of stock and instead of deducting it from my bill I was asked if I wanted a refund or an alternative. I’d have liked a refund but could not find any way to get in touch with the company. This means I’ve ended up paying for an item I did not recieve.

19 May 2022
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Reply from Phoeracosmetics

Hi, we are very sorry to hear this, Our contact details are on our website, we will like to resolve this for you as soon as possible please get in touch with us on contact@phoeracosmetics.co.uk, with your order details and the item that was out of stock.

Rated 5 out of 5 stars

Amazing mascara

Amazing mascara, it doesn't melt onto your face, smudge or clump. The pressed powder is long lasting and provides good coverage. Very fast delivery. Thank you!

11 March 2022
Rated 3 out of 5 stars

Pump action

The pump dispenser doesn’t work on the foundation you have to take the top off completely and manually get it out that way it’s not the first time I’ve encountered this when I’ve bought it before

15 February 2022
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Reply from Phoeracosmetics

Hi we are sorry to hear you have had a problem with our foundation, please confirm if you have unlocked the nozzle by turning it anti clock wise.

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