Phoeracosmetics Reviews 406

They do not have a customer service department so you are out of luck if something goes wrong. I received the incorrect color and they basically did nothing, said too bad you opened the shipping box - yes the shipping box !!! So we can’t help you. I said how am I to know you sent the wrong color ? Any way they then ignored my emails after telling me to order again. NEVER AGAIN…Poor customer service gets you nowhere today.

I ordered 3 foundations on 20th March but only 1 arrived.
I contacted customer services immediately and got a response 2 days later apologising and told they would resolve this as soon as possible.
After 4 days of waiting I emailed again to only receive another apology and again was advised the items would be sent out along with some free samples.
After another 4 days of waiting I emailed yet again to be told they were sent on 27th March. I was advised they would check with the dispatch team and get back to me.
To date, 15 April, I am still waiting for a response and my missing items costing £20.97 but only received 1 foundation (£6.99).
I have used this website previously and have never had a problem but waiting 26 days since ordering and no satisfactory result from my complaint is not acceptable.
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Since writing the above review I have emailed them again on 27 April and to date, 01 May, I have had no response or received the missing items.
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PhoeraUK responded on 16 May asking for my reference so they can look into this matter so hopefully after 2 months I may get a positive result from my dissatisfaction. Only time will tell!

Update - they finally got back to me to say the item was out of stock and they will refund me. This is totally untrue as I ordered the same item earlier today but the have tripled the price, it was approx £4, now £10?
I ordered ages ago and despite contacting the company I've still not received my goods.
They asked for additional information which I supplied and have chased up again, still nothing.

Quick delivery and have purchased from here before but ordered something different and don’t think it is quite as good as other things I have previously purchased.

Love these cream eyeshadows, great colours and loads of pigment. Quick delivery

I’ve been using the foundation for about a year now & it’s the best I’ve used. My skin looks flawless & I wouldn’t use any other.
Perfect

Ive been using the foundation for a ling time. Super coverage easy to apply. Better than expensive foundation.

Always prompt with the delivery.
Brilliant makeup extremely good coverage. Better than anything I have tried.

This foundation is amazing & it’s the first time I’ve ordered from this site. I was thrilled to receive my order in 3 days, excellent service. Thank you

Just love the cosmetics and the lovely coverage of the foundation. I've had so many comments on how nice my make up looks. Will continue to use this product.

Nice coverage, good for sensitive skin

I love these products I have very sensitive skin and have no issues with them at all

My order never arrived

Very fast delivery.
Excellent product. Would recommend.
Emails answered quickly.
Well done

With so many skin hues it’s difficult to buy online. Having access to trial packs meant I could buy the right colour, more companies should do it, there are multiple reasons why people aren’t able to access shops in person.

Love love love the foundation and the price is amazing. Better than a lot of high end foundations that I have tried. And just recently I tried their powder....works really well under the eye area.fantastic products all round.

Absolutely the best foundation I have ever tried ! Forget about the huge brands with huge prices , I have tried them all , and along comes this little bottle of the most perfect light fresh glow . Can be used without any other product as it gives buildable coverage is not greasy or heavy feeling it’s just a miracle product. I am 55 yrs old I do have good skin but this gives my skin a healthy , youthful glow that lasts all day long . Try it you’ll be hooked. I’m on my fourth bottle. Love it

Great product.great prices.i have tried soooooo many products over the years,ranging from very cheap to expensive and I havta say il be sticking with this from here on out

I love Phoera cosmetics, and have used them for years now, and won't change to another brand. However, my recent purchase of the glitter eyeliner was really disappointing. I wanted gold, but it was out of stock, so I chose bronze instead. It was more red, than bronze. Also, the product itself was not easy to apply, and heavily clumped on my eyelashes. It wasn't very glittery either, mostly just gel. I won't buy that product again, but will continue with all the other products. Also, it's a real shame that the mascara has changed packaging, and now uses a lot more plastic. It's a vegan product, so why add MORE plastic to your packaging?