Phoeracosmetics Reviews 406

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quick delivery service, noting that products arrive promptly. Many also appreciate the quality of the products, with some highlighting specific items like foundation, eyeshadow, and mascara for their effectiveness and smooth application. People often find the products to be long-lasting and provide good coverage. However, some people were dissatisfied with product issues, such as receiving incorrect colors or damaged items. There were also instances where products, like eyeliner, arrived dry, or lipstick colors did not match online representations. A few customers reported severe skin reactions to certain makeup products, and some expressed frustration with the return process for these issues.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the products, describing them as... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the products,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have ordered this lovely foundation. Glides on easily and provides a silky finish. Very pleased, good value for money and was sent quickly. SPF/FPS 20+ UVB and goes a long... See more


Company details


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3.6

Average

TrustScore 3.5 out of 5

406 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very user friendly web site

Very user friendly web site, my purchase arrived quickly and we’ll packaged and I was informed of despatch and delivery. My makeup is just lovely, beautiful to use and wear and the effect is exactly as described. Thank you I will be buying this product from now on.

25 June 2024
Rated 2 out of 5 stars

Terrible service

I received 2 out of 3 of my make up items. They said to let them know if I'd like a refund, or wait for the item to come in. I e.mailed them and received no firm answers. Second time I e. mailed, they didn't even answer. Heard nothing since (talking months). I DON'T RECOMMEND this company. The date of the experience is a close estimate.

8 March 2024
Unprompted review
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website

Rated 1 out of 5 stars

Scam Company - cheap quality -wont accept returns, wont refund

I was keen to receive this product after waiting for it nearly 3 weeks. The packaging was poor, a bottle in a bag. I opened the bag, the bottle was not sealed, looked at the foundation liquid and it looks, smells awful. I have not tried the product, I refuse to try it on my skin. I contacted customer service to ask for return and refund and I was told that if the bag was opened, they wont refund it. It’s a scam. As the bottle was not sealed, was not in a mini sealed box either, who knows who’s been using this bottle or what product is inside. That smell! Dont buy any products, they wont refund, accept any returns.

7 May 2024
Unprompted review
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website

Rated 1 out of 5 stars

The makeup products were definitely…

The makeup products were definitely very old! Two lipsticks were broken. Have contacted their ‘Customer service’, no one answers the phone and no one has responded to my emails. Complete waste, never ordering again!

25 March 2024
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website

Rated 1 out of 5 stars

Order didn't arrive

Order didn't arrive. First email was ignored. Customer services advised I would receive a response within 24 hours after my 2nd email... No response. 3rd email ignored. Absolutely Appalling.

21 January 2024
Unprompted review
Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery, the only issue I had was that the website let me order four of them when in fact only 3 were sent as they only had 3 left

25 January 2024
Phoeracosmetics logo

Reply from Phoeracosmetics

Thank you for providing the information we have located your order. it was of 2x foundation samples. We will get replacements sent out to you. Apologies for the inconvenience.

Rated 4 out of 5 stars

It’s so easy to order online and all…

It’s so easy to order online and all products arrive quickly. I love phoera and would never go back to any other brand.
The only reason I haven’t given 5 stars is that I have to cut the plastic pot open to get out the last few applications of my foundation. This one could be in the Suzy tubes like the others phoera makes. Other than that I love it. X

8 January 2024

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