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Phoeracosmetics Reviews 406

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TrustScore 3.5 out of 5

3.6

Health & Medical
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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quick delivery service, noting that products arrive promptly. Many also appreciate the quality of the products, with some highlighting specific items like foundation, eyeshadow, and mascara for their effectiveness and smooth application. People often find the products to be long-lasting and provide good coverage. However, some people were dissatisfied with product issues, such as receiving incorrect colors or damaged items. There were also instances where products, like eyeliner, arrived dry, or lipstick colors did not match online representations. A few customers reported severe skin reactions to certain makeup products, and some expressed frustration with the return process for these issues.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the products, describing them as... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the products,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have ordered this lovely foundation. Glides on easily and provides a silky finish. Very pleased, good value for money and was sent quickly. SPF/FPS 20+ UVB and goes a long... See more

Company details

  1. Health & Medical

Contact info

3.6

Average

TrustScore 3.5 out of 5

406 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love the makeup

Love the makeup. Usually use Estee lauder but this is just as good and I prefer the pump rather than just a bottle. Quick delivery as well.

3 February 2023
Rated 1 out of 5 stars

Awful company

Awful company. First time order and missing 3 items and no one responds to live chat or other communication methods . Avoid at all costs!!

16 February 2023
Unprompted review
Rated 1 out of 5 stars

Make up is awful

Make up is awful. I bought an eyeliner and 2 lipsticks. Lipsticks don't stay on and colours don't match the colours advertised. Eyeliner was a lovely colour but smudged really bad. Don't waste your money.

1 February 2023
Rated 5 out of 5 stars

Love this foundation

Easy to use website and purchase.
I am 55 and a lot of foundations are too drying/heavy/fade as the day goes on. And Phoera is the exact opposite. It creates a lovely even finish that lasts and my skin feels and looks younger. I'm on my 4th bottle. And it's a great price too for the quality of the product.

17 January 2023
Rated 5 out of 5 stars

i love these produsts there foundation…is fabulous.

i love these products there foundation is fabulous, a small amount and it last so well, i use it along with there primer, will continue to use this product. ordered and arrived in a few days packed well in a lovely box, with products all individually packed.

25 December 2022
Rated 1 out of 5 stars

Ordered in November still no product…

Ordered in November still no product contacted yous twice and you blame Royal Mail constantly. Was supposed to be Christmas presents can’t even get a refund from yous. Never ordering again from yourselves

24 November 2022
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Reply from Phoeracosmetics

Hi we are very sorry to hear about your experience. Please get in touch with us with your order number so we can resolve this for you. Please email contact@phoeracosmetics.co.uk, with your order number. Many Thanks

Rated 1 out of 5 stars

I have not received this yet

I have not received this yet! Unable to give any feedback as this has still not arrived with me.

10 November 2022
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Reply from Phoeracosmetics

Hi we are very sorry to hear about your experience. Please get in touch with us with your order number so we can resolve this for you. Please email contact@phoeracosmetics.co.uk, with your order number. Many Thanks

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