Very good indeed. I did the trade in through the Compare & Recycle site. DPD picked up the phone and I was paid the estimated amount a few days later. Excellent! Only a tiny niggle, I didn't have an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I sent my Z Flip 6 on Wednesday and received payment on Friday. No messing about and no fuss. I would definitely recommend using the Special Delivery option. I'm a happy customer 👍🏻
Just sold my s22 ultra with them, although offering very slightly less than the others on the Moneysupermarket comparison site, actually paid their offer price. Another site offered £210, but when the... See more
Company replied
Last month I was called by Roger that my phone contract could be upgraded. He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to ne... See more
Company replied
Company details
About Phones.co.uk
Written by the company
Phones.co.uk in a nutshell.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
Contact info
United Kingdom
- phones.co.uk
4.8
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!!
2 January 2024
Reply from Phones.co.uk
Hi Scott,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
The iPhone 15's remarkable capabilities…
The iPhone 15's remarkable capabilities blew me away, and the secure delivery process by the store demonstrated their commitment to customer satisfaction, making it a standout purchase.
27 December 2023
Unprompted review
Reply from Phones.co.uk
Hi Demi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Phone upgrade
I didnt realise i was due a upgrade i was called but busy, so i called the next day and the service was great!
Phone arrived next day will definitely be using again🩷
29 December 2023
Reply from Phones.co.uk
Hi Lauren,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi James,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Excellent advisor everything explained
29 December 2023
Reply from Phones.co.uk
Hi Mary
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Experience was great spoke to gentlemen…
Experience was great spoke to gentlemen who was really helpful and well spoken 10 out of 10
14 December 2023
Reply from Phones.co.uk
Hi Intas,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi Trevor
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi Ina
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Great friendly very helpful
12 December 2023
Reply from Phones.co.uk
Hi Mr Griffiths,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Excellent service and deals
Quick service over the phone with a great deal - better contract and a phone upgrade.
The chap on the phone was really knowledgeable and helped me with choosing the best deal.
30 November 2023
Reply from Phones.co.uk
Hi Pawel,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
The value of the contract are fantastic
8 December 2023
Reply from Phones.co.uk
Hi Nazia
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Knowledgeable and patient customer…
Knowledgeable and patient customer service/sales lady.
DPD courier service was a little disappointing as they didn't deliver on time,9 but it was only a minor delay.
22 December 2023
Reply from Phones.co.uk
Hi Annette
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Fantastic customer service
Fantastic customer service, prompt, helpful and friendly. Went above and beyond to help me choose a great upgrade.
19 December 2023
Reply from Phones.co.uk
Hi Jamie
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
The sales person was very informative…
The sales person was very informative and helpful
14 December 2023
Reply from Phones.co.uk
Hi Sofina
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
100% SCAM OF SOME SORT
100% SCAM OF SOME SORT
I am sure now that they harness customer data for other purposes. They sell sim deals and those sim deals are not even LEGIT!!! THERE IS NO WAY OF ACTIVATING THEM unless you visit the actual provider website, but those deals are not there they don't even support them I had a good chat about it..
You don't pay anything, but obviously you add your details and get the sim for free with no delivery fee this already felt a little weird.
Called the customer service obviously the phone line just says: WE HAVE SWITCHED TO EMAIL AND CHAT obviously... you wait a loooong time to get to someone. After showing order ref and asked how to claim the so called good deal I got disconnected of the chat and next time I tried contacting them nobody bothered to activate the chat anymore. So basically THEY ARE A SCAM COMPANY 100%. ALSO REVIEW THE OTHER WEBSITE PROFILE THEY HAVE !!!! Whatever THEY WILL REPLY WITH BE AWARE.
14 December 2023
Unprompted review
Reply from Phones.co.uk
Hi,
Thank you for your review, and I am sorry to hear you feel this way. I can assure you we are not a scam company.
In order for me to look into your order and assist, I will require further information from you so that I can find your order.
I have requested this information from you so once received, I will be able to assist.
Kind regards,
Lottie.
My agent Roger was very helpful
30 November 2023
Reply from Phones.co.uk
Hi Aaron
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reputable company. X
Great company rang to offer early upgrade and pay off the rest of my bill to get a brand new phone the very next day. Service and delivery very quick and efficient. X
13 December 2023
Reply from Phones.co.uk
Hi Dawn
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Great deal!
I saw that my contract was about to end but I was contacted promotly and given an even better deal than my original deal which saved me money for an even better phone!
27 November 2023
Reply from Phones.co.uk
Hi Daniel
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Helped sort out my account
25 November 2023
Reply from Phones.co.uk
Hi John,
Thank you for your review. I am pleased to hear we were able to sort your account for you.
Thanks, Ella
Reply from Phones.co.uk
Hi Chris,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.