Phones From Home Reviews 

1,084
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the exceptional support, fast communication, and friendly staff members who always go above and beyond to ensure every transaction runs smoothly. People deeply appreciate the welcoming environment, expert guidance, and patient assistance offered when choosing new mobile devices for themselves and their family members. Some reviewers were happy with the outstanding product quality, pristine physical condition, and reliable long-term performance of their purchased items. Consumers frequently state that the business consistently delivers fantastic overall value, generous trade-in rates, and very competitive prices across all available models.

What people talk about most

Service

Customers had positive experiences with service, often highlighting friendly, professional, and trustworthy... See more

Product

Customers consistently note positive experiences with product, highlighting that items are genuine and arrive... See more

Staff

People report positive experiences with staff, highlighting exceptionally friendly, helpful, and professional... See more

Price

Clients share positive opinions on price, consistently noting that the rates offered are among the best... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team goes out of their way to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Samsung galaxy s6 very good price,new. Wayne transferred every across from old phone. Always on end of telephone if needing any help or advice, would highly recommend, brilliant service than... See more

Rated 5 out of 5 stars

Wayne was absolutely brilliant at explaining the difference between a couple of phones because my husband and I are really a couple of old dinosaurs when it comes to tech. He took his time with us and... See more

Rated 5 out of 5 stars

Fantastic service. On time easily contactable and I got a response within a comfortable time frame. I felt confident making payment. I received the phone. It was a gift for my husband who decided he w... See more

Rated 5 out of 5 stars

Wayne was very friendly and professional in his deliverance of service. He answer all questions and was very helpful when asked for advice. Delivery was quick and phone purchased was as described and... See more

Company replied


Company details

  1. #1 of 74 best companies in Mobile Phone Shop

Written by the company

We're an independent mobile phone retailer based in Boston, Lincolnshire, serving thousands of customers across the UK with expertly checked second-hand phones and sealed, brand-new tech at unbeatable value. Founded by Wayne Stringer, our mission is to make quality technology accessible, affordable, and risk-free, whether you’re shopping from your sofa or on the school run. Quality devices for a trusted source that offers you the personal touch


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,084)

585 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

First class service
Purchased two mobiles from
Phones From Home and I have to say it was a fantastic buying experience from start to finish.
Do not hesitate to use this company quality products and customer service at its finest
Thank you

Update:
I have now sold my old phone to Phones at Home and the price quoted was the price paid and the money was paid into my bank account on the same day
Fantastic service again

5 June 2026
Rated 5 out of 5 stars

Express delivery

Needed a phone that i ordered online through phones for home the same day and the owner of the company allowed me to fetch the device rather than posting. Really saved me from a weekend of no work.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Would not recomend buying from here

Would not recomend buying from here. Bought a phone and within 4 months its been blacklisted and now I cant even use it properly. No one spends there hard earned money expecting there phone to stop working after a few months.

Really dissapointed with the whole experiance. The phone was fine at first but now its basicly useless. Ive been left trying to sort out a problem that shouldnt be mine in the first place.

Wouldnt buy from here again and wouldnt advise anyone else to either.

3 February 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Hi Blastly,

We believe we’ve been mistaken for another company. We don’t have any records of you purchasing anything from us and you haven’t provided an order number or given us your full name or any other details in your review. This doesn’t seem to be purchased from our company at all.

We understand that you might have an issue with a device but we haven’t received any correspondence about this. Since we don’t sell blacklisted phones, you may have confused us with someone else. To help us resolve this, we’d like you to provide more details to Trustpilot about who you are and your purchase order number.

We hope you can contact us soon so we can try and point you in the right direction.

𝐉𝐮𝐬𝐭 𝐚 𝐭𝐡𝐨𝐮𝐠𝐡𝐭 𝐟𝐨𝐫 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐫𝐞𝐚𝐝𝐢𝐧𝐠 𝐭𝐡𝐢𝐬 𝐫𝐞𝐯𝐢𝐞𝐰, 𝐭𝐡𝐢𝐬 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐡𝐚𝐬 𝐧𝐨𝐭 𝐜𝐨𝐧𝐭𝐚𝐜𝐭𝐞𝐝 𝐮𝐬 𝐚𝐭 𝐚𝐧𝐲 𝐩𝐨𝐢𝐧𝐭 𝐫𝐞𝐠𝐚𝐫𝐝𝐢𝐧𝐠 𝐭𝐡𝐢𝐬 𝐢𝐬𝐬𝐮𝐞. 𝐃𝐨𝐧’𝐭 𝐲𝐨𝐮 𝐭𝐡𝐢𝐧𝐤 𝐢𝐟 𝐭𝐡𝐞𝐲 𝐡𝐚𝐝 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 𝐰𝐢𝐭𝐡 𝐚 𝐝𝐞𝐯𝐢𝐜𝐞 𝐛𝐨𝐮𝐠𝐡𝐭 𝐟𝐫𝐨𝐦 𝐨𝐮𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 𝐭𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐰𝐨𝐮𝐥𝐝’𝐯𝐞 𝐚𝐜𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐭𝐡𝐞𝐢𝐫 𝟏𝟐 𝐦𝐨𝐧𝐭𝐡𝐬 𝐰𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐰𝐡𝐢𝐜𝐡 𝐰𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐰𝐢𝐭𝐡 𝐞𝐯𝐞𝐫𝐲 𝐝𝐞𝐯𝐢𝐜𝐞 𝐰𝐞 𝐬𝐞𝐥𝐥 𝐭𝐨 𝐫𝐞𝐬𝐨𝐥𝐯𝐞 𝐭𝐡𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦?

Many thanks,

The Team

Rated 5 out of 5 stars

As always excellent service from Wayne…

As always excellent service from Wayne at phones from home …. Sorted us out with 2 new phones. Great trade in prices and all round top bloke. All sorted within an hour. Would definitely recommend if you need new phone. 5 star 🌟🌟🌟🌟🌟

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Wayne was so helpful I was taken into…

Wayne was so helpful I was taken into hospital so I couldn’t receive normal delivery so delivered himself as soon as he could so I could get set up and something to do , thank you returning customer 5star

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Good, reliable service

First time coming across their service. Got an iPhone 17 Pro in the “grade B” category and it’s in excellent condition. Was able to transfer my data from my old phone smoothly, no hardware issues, no camera issues.
Had some confusion with the delivery date but customer service was quick and made sure to clear up any further concerns.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Eejits don’t know their days

Eejits don’t know their days. Friend in PBoro recommended me to these guys. Went on their website to order and it’s closed
One message says “post not sent out til Tuesday”
One message says “due to office renos post will not be sent out on Thursday”

What does this mean?

Off to eBay I go.

If u want to stay good business you need to be open more

26 May 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Hi there, could we please request some more information?

We don’t seem to have any correspondence with you. Our website does mention posting delays but this doesn’t prevent purchases; it simply confirms the information. I think there might have been a misunderstanding.

Since you’ve never contacted us or bought from us this review lacks a genuine basis and we find it hurtful and unacceptable. Calling us “Eejits” (meaning idiots) and then going on to another business’s Trustpilot reviews and bad mouthing us is slanderous.

If possible, could you please contact us so we can discuss this further?

Many thanks,

Phones from home ✔️

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