Do NOT buy anything at this store!
Do NOT buy anything at this store!
We have bought airpods generation 2. Except from the fact that delivery took 2 months and that they didn't respond on emails; the aipods appeared to be fake!
After one month one of the earphones stopped working , so we went to the applestore. At the apple store they told us the airpods were fake. The serial number of the air pods have been used many times. So no warranty, no service...
Reply from PHONESHOP.SE
Dear
I sincerely apologize for the inconvenience you've faced with your recent purchase of AirPods Generation 2 from our store. I am truly sorry to hear about the extended delivery time and the lack of response to your emails. This falls well below the standards we strive to maintain.
Regarding the authenticity issue, I am deeply concerned to learn that the AirPods turned out to be fake. I understand the frustration this has caused, especially with the subsequent lack of warranty and service support.
To address this matter promptly, could you please provide your order details send via e-mail, including the purchase date, order number and prove email from Apple that the product is fake? Our team will investigate this issue thoroughly and work towards a resolution to ensure your satisfaction.
Once again, I apologize for the inconvenience and appreciate your patience as we work to resolve this matter.
Best regards,
PHONESHOP.SE
