Phonesrefurb 

Very poor, took ages to arrive then had to pay import charges. When it arrived it was the wrong item (smaller memory). Attempted to contact them on numerous occasions, was fobbed off and eventually I was just ignored. Paid on my credit card so got them involved and payment reversed under section 75. Company was advised the phone was ready to collect as I was not to pay postage myself. Company tried to reverse that decision twice (amazon pay and mastercard) and both times it was upheld so they took me to small claims court for fees and the phone cost. I agreed to mediation, they didn't turn up. I provided all of my evidence, they didn't. Eventually it was struck out of court. Not a nice experience to go through at all but justice prevailed.

Response to phones refurb response below-
1)I didn't decline any offer you made me as I wasn't sent any offer to compensate for the wrong item, this clearly demonstrates the poor service and communication from your end.
2) I was supposed to get a partial refund for the import charge but didn't - you don't address this in your response.
3)You didn't refund me for the phone my credit card did under section 75.
4) The phone is ready to be collected (as you have already been told by 3 parties plus the court) but I am not paying any more money out.

I needed an iPad with a budget-friendly price tag and very specific requirements for work. Based on recommendations from acquaintances, we turned to this company and have not regretted it. At all stages of cooperation with the store, from consultation to receiving the product, we were left with very good impressions. We're satisfied with the purchase, have been using it for several months, and everything is excellent.

Didn’t ship my order. Customer service sent nonsense messages and screenshots of irrelevant things. Seemed very dodgy. Have requested a refund and even if it comes I’d never use them again.

One of the best and high-quality shops, I like it very much and also recommended it to my friends. There are new and genuine products available at low cost.

A very cool store. I visited it on the recommendation of friends. Huge selection. I came for a phone and found what I wanted. I recommend it)

I bought a computer for my son. We decided on a MacBook, and it's not that expensive here. Thanks to the consultants for helping with the selection!

Convenient navigation, wide selection, good prices. Now I don't consider any other shops for buying phones except this one.

I bought a phone for my brother, I was undecided between three phones (didn't know which one to choose), but the chat specialist told me all the details about each of the phones. The consultants treat customers well, they are professionals! Great, everything was liked!

Dear friends, my review will be about my recent purchase of an iPhone 13 Pro from this store, and everything is great because it's very profitable here, everything happens promptly. Guys, if needed, they will advise you on what's better or more suitable for your needs. The phone is very fast compared to my previous one. Here was also purchased my old iPhone XR, surprisingly it is still in good working condition, everything works fine, my dad uses it. So, I recommend this site, it will help a lot and you won't be disappointed.

My husband ordered poppy beech from this site; he was attracted by the low price, and there was plenty to choose from. Well, in fact, it turned out to be a pretty high-quality product. We have no complaints about it and, in principle, this is an original product. They sent it right away but it took almost eight days.

Shocking experience.

Bought refurbished Apple air pods 2nd gen.
Ordered at the start of March with the estimated delivery date 5-7th March.
Straight away I had my order confirmed and that delivery would arrive within those dates.
Upon the 10th March I had heard nothing, not even that my order had been dispatched or any tracking info.
I then resumed to contact phones refurb through the phone number on the their website, which then cut off straight away as the number was not recognised. I messaged them through instagram & email and nobody got back to me.
Around the 2 week mark, I contacted my bank who confirmed that the funds from my account had been sent to them and at their end, they had failed to process my order.
Because I had an issued a refund, 2 weeks later a customer service advisor from phones refurb, responded to my email saying my transaction had been unauthorised, if this was the case this would’ve appeared their end within 1-3 days of the purchase, and any normal functions business would’ve contacted the customer to let them know about this. So by this point it had made it clear that this company does not do business well.
I asked to speak to an advisor on the phone through this email conversation which I was then ignored. Further from this I asked for them to show my account details showing this purchase transaction had been unauthorised.. they replied with a pixelated cropped out screenshot of some bogus text saying ‘your transaction has been unauthorised with the recipient name coloured over.. which puts no evidence to my refund query.

If you happen to play it safe and check trustpilot before purchasing an item from this company, I’d think again and look elsewhere

I've been using the store for a long time, after many purchases, I had to ask for a refund for the first time - the headphones didn't fit. Sent them back. They exchanged everything for other ones, and they are absolutely functional. I will continue ordering from them.

A store with high-quality electronics, accessories, and a large selection. I was thinking about one tablet, but bought a completely different one. I received good advice and changed my mind. Please note that I received advice, not a pushy sales pitch!) A very important point.

Excellent store. I've been updating my equipment with them for the 4th year now, reasonable prices and good service, and most importantly, if they say it's in stock, you can order it. The products are original. Very convenient, fast, and high-quality, I can recommend it to absolutely everyone who wants to make profitable purchases.

I can say that my order was executed perfectly. Everything was as it should be without any problems or hassle.

I've been buying here for a long time - great prices (often the lowest on the market) and super-fast consultations. Keep it up!

Ordering from this online store is a pleasure, a huge range of products categorized. Quickly chose what I needed, confirmed the order, the price matched what was stated on the website, sent quickly, free delivery, reliable packaging. Initially, I hesitated about the prepayment, but after reading reviews, took the risk. And was not disappointed. Picked up my order on the sixth day.

I've been using it for a long time. Wonderful store. I recommend it. Delivery is always on time. The box with instructions is always included. Technically, these are new devices.

Hello everyone, I also want to share my experience of a successful purchase in this store. I urgently needed a smartphone at a reasonable price and found it precisely in this store, even though it's refurbished. The order was processed and delivered quickly. I'm satisfied with the service, thank you.

Quick and precise. Made a reservation on the website at 5 am, and by 10 am, I was already tracking the parcel. It arrived within a week.