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Rated 1 out of 5 stars

Awful ! Do not use ! I’m having to go through my bank for a refund. Was sent an exceptionally poor quality item with a poor quality image (blurred). Photo Canvas kept asking for photos of the... See more

Rated 1 out of 5 stars

Have used them before and no issues with quality. This time my goods were delivered to the wrong address by DHL, I was unable to locate them and have had no help from Photo Canvas or DHL, you cannot p... See more

Rated 5 out of 5 stars

I used a different company at Christmas 'Printerpix' and the quality was appalling. Also took ten days to arrive. I sent photos on the weekend to photo-canvas had superb discussion with Yash via e... See more

Rated 5 out of 5 stars

I was looking for a company which produces photo canvases which are fairly large (120 cm by 50 cm) and flexible in dimensions. This I found in Photo Canvas, which produced a lovely print based on a ph... See more

Company details

  1. Photo printing service

Information provided by various external sources

Design your personalised canvas online in exceptional quality, built to last, by our talented team of 45 in London.


Contact info

2.8

Average

TrustScore 3 out of 5

192 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Good Products | Subpar Customer Service

Shopped with Photo-Canvas a fair few times and had no issues. Spent well over £1k shopping with them for different businesses I work with.

On the latest order, they sent to the billing address instead of the intended address. Using their live chat I spoke to Teja who looked into the matter his end and determined there was nothing he could do.

I'm not sure what went wrong, if a page refreshed etc, however, we definitely put the correct address our end at the time as I had a colleague confirm.

Although accidents happen, I found Teja was rather confrontational/rude to deal with. He had no interest in helping us resolve the situation.

Overall its a shame as I was using them regularly and had no issues with the products. I will likely go elsewhere now purely due to the customer service.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

Ordered a 6ft5x4ft5 canvas of a photo my husband took on honeymoon, and was a bit apprehensive as to how well it would turn out. I was worried it would be blurred from being enlarged, even though we tried to send the best quality version we could. But my worries were for nothing. Its amazing, and my hubby loves it. The image is so crisp and it was such good value. Created and shipped in less than a week!

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Improved my poor images to an excellent level

I was looking to enlarge some photos that are very special to me and the help I received was excellent. They made the enlarged prints so much better and were very patient with me. The canvas’s arrived a few days later (earlier than expected) and were so much clearer than I expected. I am delighted with them and would recommend this company.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Success with PhotoCanvas

It's disappointing to read the negative reviews as my experience could not have been more enjoyable.
I had a very large canvas - 120 cm square - that I wanted a colourful image printed onto.
Before placing my order I contacted customer services and they assisted me with all my enquiries. The canvas arrived today and I am more than happy with the canvas print. It fact - it's exceeded my expectations. I will certainly be ordering more prints from Photo-Canvas. Top marks to you. Excellent company.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend

I've ordered four canvas's now by uploading my own image, every canvas has been perfect, absolutely love them! 100% recommend to everyone! I'll never shop anywhere else

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Cannot rate highly enough

Cannot rate highly enough
I recently lost my mother in law unexpectedly and decided to get a printed photo of her as a gift to my partner. It arrived within a couple days and the quality is incredible, I have been in tears since opening it and I know it will mean so much to him. Thank you so much.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

A great on line service for printing photos to gifts…

Speed of email replies to questions before placing my first order and afterwards. Ease of placing my order on line with options re design colour, size, cost and transferring pictures etc.
I was very pleased with my gift (throw) and the order arrived quickly and safely.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love my canvas

I absolutely love my canvas, it’s brilliant. Customer service was great and the canvas arrived in less than a week. I would highly recommend this company, and I will use the service again as I have many more pictures I want on my walls 😀

8 November 2023
Unprompted review
Rated 5 out of 5 stars

never in my life have i had such an…

never in my life have i had such an amazing helper. his name was kajal and he was ever so helpful. he was kind and always updated me on my package. very professional and we made eachothers day. 5 stars and if i could give anymore i definitely would. i’ll be buying from them again 100%

10 October 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT QUALITY LARGE CANVAS

I had a 5ft x 3ft canvas printed, that has just arrived less than one week since I ordered it. I had mirror wrap, wide finish and the quality is outstanding! The colours are true to the digital art I created. I am super happy with the quality and price! Website is so easy to use for any standard of user and having so much choice on large size printing is why I chose Photo-Canvas. I now need to order some more!!

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

So pleased with the 3 canvases i ordered... was a bit unsure what to expect, but they didn't disappoint...
Will definitely be using again..

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the canvass…

Absolutely delighted with the canvass print. I asked for a 1200 x 500 which was large and so a worry for quality. The picture was easy to load and The print is superb, the canvass is stretched perfectly and I couldn't be happier. The print came 48 hours after the final checks were made and arrived by DHL. I highly recommend these guys and will definitely use them again

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted, super quality and service

Absolutely delighted with my print, the quality was superb and I had requested a large canvas print so I was super pleased.
It was professionally stretched across the wooden frame, dispatched in good time and very well packaged.
I cannot fault the excellent quality and high standards.
I will definitely use this company again and highly recommend them.

20 August 2022
Unprompted review
Rated 2 out of 5 stars

Beware if wanting promptly

Have paid £5.99 for delivery, they use Amazon shipping service, which is a complete let down, tracking keeps promising delivery but then rescheduling! Ridiculous.
Still waiting, do not use if you need your product promptly,for a special occasion.
Did arrive shortly after this review, customer services got in touch and offered credit note for postage.

15 July 2023
Unprompted review

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