Photobox was great, but unfortunately the website for NZ and Australia shut down. You're no longer able to produce books nor order additional copies of the books you created earlier. All access to t... See more
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See what reviewers are saying
Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very plea... See more
Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and f... See more
For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be su... See more
2.5
Poor
970 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Great - very impressed
Great - got a photo album for my parents. Quality of print high and album creation wizard easy to use.
24 April 2022
Unprompted review
Order still not received after two months…
Despite ordering my photo book nearly two month's ago I have not received it. I contacted customer services and they said they would send a replacement but I haven’t received this either.
I have used photo box before with no problems but after this experience I won’t be using them again.
24 April 2022
Unprompted review
Reply from Photobox.nz
Dear Alison,
Thank you for sharing your feedback with us.
Alison, I am very sorry to hear that, despite ordering your book nearly two months ago, you still have not received it, and that you did not receive a replacement book either. In order to make this better and hopefully come to a satisfactory solution, I would like to ask you to contact us directly via our email address info@photobox.co.uk. When contacting please make sure to include your full name and your email address as it appears on your Photobox account. We also have a helpline where you can reach us at 03308084455.
Once again, Alison, we apologize for any inconvenience caused and look forward to hearing back from you.
Kind regards,
Ordered a single mousepad from Photobox.co.nz and it was shipped from LONDON. Utterly deceptive and wasteful.
You're posing as a New Zealand company. I expected the single mousepad that I ordered to be shipped within NZ and it was shipped from LONDON!!! I will never deal with you again and am warning other people about your deceptive marketing. What a waste of resources in this world to do this. You should be ashamed of your business practices.
10 April 2022
Unprompted review
Reply from Photobox.nz
Dear Anne T,
Thank you for sharing your feedback with us.
Anne, we are very sorry to hear that you have expected your order to be produced and shipped within NZ. Please note that we are a UK/France based company, and we have production sites based in the UK as well as in other countries, and therefore, not all of our products are produced in the same country. We are very sorry that this practice has caused you inconvenience Anne, however, we do thank you for your feedback and your custom.
Kind regards,
Still haven’t recieved canvas
21 March 2022
Unprompted review
Reply from Photobox.nz
Dear William! Thanks for sharing your feedback with us. We’re sorry your experience didn’t match your expectations. We always aim to deliver a great experience, and we are very sorry to hear that we didn’t meet your expectations. Please contact us at info@photobox.co.uk or 03308084455. We would love to make things right if you give us another chance.
Post delays
Aus post gave me a date and it’s been 5 days after that date and not turned up yet
20 March 2022
Unprompted review
excellent quality
Our photobook was easy to design and was better quality than I expected for the price.
26 February 2022
I’m hoping my product is awesome
I’m hoping my product is awesome. I ordered it 15 days ago and it still hasn’t arrived. I’m hoping that the COVID delays are to blame.
13 February 2022
Waiting for delivery
Waiting for delivery - due any day - but process of creating the books was great
11 February 2022
Extremely delayed shipping and poor service
Extremely delayed shipping. Simple things like just photo prints have still not arrived. It’s been two and half weeks since the order. Order stuff ups as well. Last time I use photobox
10 February 2022
Reply from Photobox.nz
Dear Sha, thank you for sharing your feedback with us. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please contact us at info@photobox.co.uk or 03308084455. We would love to make things right if you give us another chance.
Order has still not arrived
Order has still not arrived despite it being due a week ago. No contact from company to explain delay or apologise. Photos were for a birthday gift that is today. Now asking for feedback before I have even got them 🤦♀️😐
4 February 2022
Reply from Photobox.nz
Hello. We would be glad to find out what is going on with your order and ask our local delivery station to follow up with our driver. Please check your emails and just confirm for us your full name, address, and email address & we will get things to work out! We apologize for the delay!
Photobox Customer Service
Repeated cropping errors in printing
We received two sets of photoblocks where the photos had been cropped to cut out important parts of the photo.
The first time it happened we contacted photobox who sent out another set which unfortunately was exactly the same. Very frustrating.
Needless to say we are now trying to get our money back.
4 February 2022
Reply from Photobox.nz
Hello Rowan. We would be glad to find out what is going on with your order and ask our local delivery station to follow up with our driver. Please check your emails and just confirm for us your full name, address, and email address & we will get things to work out! We apologize for the delay!
Photobox Customer Service
Slow delivery
Slow delivery; sent Jan 13, arrived Feb 2.
Quality of calendar is good although photos have been enhanced
2 February 2022
Still haven’t received after 4 weeks
Still haven’t received after 4 weeks. Took a long time last time so I wasn’t going to order from them again but my son loved the case so my other son wanted one. I have them the benefit of the dealt but taking a long time again.
2 February 2022
Reply from Photobox.nz
Hello Katarina. We would be glad to find out what is going on with your order and ask our local delivery station to follow up with our driver. Please check your emails and just confirm for us your full name, address, and email address & we will get things to work out! We apologize for the delay!
Photobox Customer Service
Check before your buy
Thought I was ordering off a New Zealand site, but it’s not! Order then took over 7 weeks to get here. Customer service was near impossible to get hold of. But the calendar itself is pretty good quality
29 January 2022
Reply from Photobox.nz
Hi Jennifer. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Photobox Customer Service
Ordered more than 1,000 photos
Ordered more than 1,000 photos. They provided order and tracking number. Never received photos.
From me zero stars!
All right, I sent relevant correspondence to your e-mail below. Let's wait and see...
I am please to confirm that the parcel arrived today, more than 5 weeks since I ordered and paid photos. I am happy with the quality of the photos. Perhaps you may need to put a delivery note that some delays may occur due to COVID19.
Kind regards,
D
26 January 2022
Unprompted review
Reply from Photobox.nz
Hi. I am sure that someone from our team will answer your question shortly! Thanks!
Ive been extremely happy with every…
Ive been extremely happy with every product ive had from this company
22 January 2022
Highly recommended
Highly recommended. Service and delivery was very efficient. My parents were ecstatic about their Christmas present. Arrived a few days later than expected we're very happy with our product and Photobox services
8 January 2022
All great
All great. Love the product. Unfortunately always takes a long time to get to nz. Cherrs.
6 January 2022
The book came out really well and my…
The book came out really well and my partner was very happy with her present. The photo layout and selection of the photos I chose were well laid out on each page. The cover selection and ending were excellent.
5 January 2022
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