I ordered tray frame in black for my painted art work. Painting fits perfectly, all fittings provided, very good quality, delivered earlier than estimated time on order confirmation. My picture looks... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have previously used this company on etsy for gifts, however now had reason to do a bigger purchase for our nursery. Messages were replied to really quickly, and they were always really helpful! Place... See more
Company replied
I ordered one of their Made to Measure frames recently and I couldn't be happier. I had a couple of questions before ordering that were answered quickly and clearly. The quality of both the product a... See more
Company replied
The Frame and the inserts are quality and really display my father in laws WWII medals and his photo in a befitting, professional way . It reminds us that things such as this should be on display, be... See more
Company replied
Company details
- #14 of 17 best companies in Picture framing shop
- #6 of 7 best companies in Wood frame supplier
Written by the company
Small Family Run Framing business based in the UK. We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing. As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames. We also provide a range of frames than can be made to your measurement, with our bespoke framing service.
Contact info
W&G Prints, CB10 1XA, Saffron Walden, Little Walden, United Kingdom
- info@photoframesandmore.com
- photoframesandmore.com
4.6
Excellent
276 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely.......
Fast delivery and packaged so well!
The only thing is I wish I got it landscaped but lovely product! Thank you
5 May 2026
Superb quality and fast delivery time
Superb quality and fast delivery time. Super impressed and will buy our frames from here in future.
29 April 2026
Thank for your frame which was adapted…
Thank for your frame which was adapted to our requirements and was excelelnt quality and promptly delivered.
29 April 2026
Great choice and reasonable price
Great choice and reasonable prices, quick delivery and I’m really pleased with my frame.
29 April 2026
A misunderstanding by me led to a wrong…
A misunderstanding by me led to a wrong background being delivered for two medal frames but I was immediately offered two correct ones for free and these arrived very quickly. Could not have asked for more. The frames now proudly honour those who won their medals.
2 May 2026
Unprompted review
I love my frame
I love my frame, quick delivery, excellent packaging, lovely quality, exactly what I was hoping for. Definitely deserving of a 5* review. Thank you.
1 April 2026
Unprompted review
10/10 experience with this company,
10/10 experience with this company,
Very Efficient and customer service is very welcoming. Will definitely buy from these people again.
25 March 2026
Unprompted review
Really fast delivery and great quality…
Really fast delivery and great quality frames. I would order from the again.
1 May 2026
Unprompted review
Absolutely fantastic
Absolutely fantastic!
Well packed, great quality frames that came sooner than I expected!
The customer service was flawless and helped me to find exactly what I was looking for!
29 April 2026
Unprompted review
The frames are great quality and they…
The frames are great quality and they are well packed and the delivery is very fast.
10 April 2026
Unprompted review
Very impressed
Great quality frames and service. Ordered a made to measure frame for an odd sized picture, the website was easy to use and there was lots of instructions for how to measure. Really fast too. The staff were really helpful with an enquiry I made so I will definitely be using them again.
22 April 2026
Unprompted review
Fantastic product, fantastic service!
I ordered one of their Made to Measure frames recently and I couldn't be happier. I had a couple of questions before ordering that were answered quickly and clearly. The quality of both the product and customer service were fantastic, and I received my order promptly. I highly recommend checking them out if you have any framing needs.
28 April 2026
Unprompted review
Reply from Photoframesandmore
Thank you so much for your wonderful review! We're really pleased to hear you were happy with both the frame and our service. We always aim to make the process as smooth as possible, from answering questions before you order right through to delivery. It means a lot to us, especially as a small business. We hope to hear from you again!
Great frame!
Easy process to order online with clear instructions!
Lovely frame - will be ordering again!
23 April 2026
Unprompted review
Reply from Photoframesandmore
Thank you so much! We're delighted you're happy with your frame and we look forward to your next order!
The most amazing quality frames and…
The most amazing quality frames and service. After tackling Marathon Eryri, having a way to display the achievement is fantastic. Very professional and super helpful staff in dealing with queries! Highly recommend
28 October 2025
Unprompted review
Reply from Photoframesandmore
Thank you for such a lovely review! Congratulations on completing Marathon Eryri — what an incredible achievement, and we're so glad we could help you display it in style. It's exactly why we do what we do. We hope to help you frame your next milestone!
The customer service here is amazing
The customer service here is unparalleled. I was served by Tamara who was amazing at answering my many queries and helping me choose the perfect frame combination for my needs. I really appreciate it as I had no idea what I needed / the best way to do it. Will defo be coming back. Thank you
25 April 2026
Unprompted review
Reply from Photoframesandmore
Thank you so much for this wonderful review — it really does mean the world to us! We're so pleased we could help you find the perfect frame combination and make the process feel a little less daunting.
I had a really disappointing experience…
I had a really disappointing experience with this online photo framing company. Ordering through their website seemed straightforward at first, but things quickly went downhill once my order arrived.
The frame I received was completely the wrong size for the photo I submitted. It didn’t fit properly at all—there were visible gaps, and the image looked poorly aligned, as if no one had double-checked the measurements before shipping it out. It honestly felt careless, especially for something that’s supposed to be custom-made.
What made things worse was dealing with their customer service. I reached out to explain the issue, expecting a simple resolution, but the responses I got were abrupt and unhelpful. They were dismissive of my concerns and even suggested that I must have uploaded the wrong dimensions, which wasn’t the case. There was no real effort to investigate or fix the problem.
For a company that operates entirely online, you’d expect better communication and attention to detail. Unfortunately, this experience felt impersonal and frustrating from start to finish. I wouldn’t trust them again with something as important as framing a photo.
30 April 2026
Unprompted review
Reply from Photoframesandmore
We have thoroughly investigated this review and can confirm with confidence that this experience was not with us.
We do not offer a photo printing service. We never have. The service described in this review is simply not something our business provides, so this review cannot relate to us in any way.
We have checked our records in full. You have never placed an order with us. Your name, email address, and details do not appear anywhere in our system, and you have been unable to provide an order number when asked.
We take our customer service and craftsmanship extremely seriously. This review does not reflect our business, our products, or our team — because it is not about us. We have reported this review to Trustpilot accordingly.
Amazing Quality and Customer Service
Have previously used this company on etsy for gifts, however now had reason to do a bigger purchase for our nursery. Messages were replied to really quickly, and they were always really helpful! Placed my order on the monday evening, was dispatched tuesday morning and arrived wednesday morning! Amazing quality as always! Thankyou
29 April 2026
Unprompted review
Reply from Photoframesandmore
Thank you so much for this lovely review! It really means a lot to us 😊
How exciting that you're getting a nursery ready — we hope our frames look perfect in the space! It's so great to hear you've come back to us after shopping on Etsy, and that we could help with something a little more special this time around.
We'll always do our best to get orders out quickly and keep communication as helpful as possible, so it's brilliant to know that came through. Thank you again, and enjoy every moment with your new arrival! 🎉
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