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PH TRAVEL LTD Reviews 

2,884
•
TrustScore 5 out of 5

4.8

Airline ticket agency
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Review summary

Created with AI, based on recent reviews

Looking at 675 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and professional, ensuring a smooth and stress-free process. Many people highlight the excellent customer service and efficient booking experience, often noting how easy it is to secure flights. Reviewers also appreciate the competitive and affordable prices offered, with some reporting significant savings on their travel plans. However, some customers noted price discrepancies where advertised fares differed from final costs. Others found managing flight changes or rebookings challenging, experiencing inflexible options or a lack of support during disruptions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the quick response and excellent support... See more

Booking process

Customers had positive experiences with the booking process, often describing it as very easy, smooth, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, politeness,... See more

Price

Reviewers highlight positive aspects of price, with many customers finding competitive and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service….. I booked a flight online and the price went up as my payment was being authorised… I called PH Travel who offered me a slight discount on the increased price… I turned it... See more

Rated 5 out of 5 stars

Customer service agent Adam was so lovely to speak with. I would definitely use their services whenever I can.

Rated 5 out of 5 stars

Adam was very knowledgeable and gave up to date advice on my inquiry. I am pleased he handled and spoke pleasantly during my phone conversation.

Rated 5 out of 5 stars

I am very satisfied. Paul was very helpful, especially with unavoidable price changes and then a mistake I made in a middle name spelling. I felt I was in very good hands throughout. Highly recommen... See more

Company details

  1. Airline ticket agency
  2. Cruise Travel Agency
  3. Flights search site

Written by the company

PH Travel is an ATOL, ABTA, IATA protected company dealing with most of the airlines. We try harder to provide best of our services and deals to our customers. Our motto is to Serve the Best.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,884)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent service from start to finish. The whole process was smooth, easy, and stress-free. I found the service to be very trustworthy and professional, and the support provided was outstanding.

A special thank you to Michael for being helpful, friendly, and making the experience even better. I would definitely recommend this service to others.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Customer Service

The travel consultant I spoke to (Michael Clark) was very helpful and was able to offer a refund of most of the ticket price despite it being quite last minute. I really appreciated the quick responses and support.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I was helped by Demi to purchase a…

I was helped by Demi to purchase a flight to Japan. It was for my daughter and he was very helpful making sure we both had the information. He was also patient and explained what was happening well. He found me a good deal and that worked for our restricted dates.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth booking experience

Very smooth booking experience. I received a prompt follow-up call from Mack, who was friendly, professional, and helpful. He answered my questions clearly and made the process straightforward. Great customer service so far, and I appreciate the support. Thank you, Mack!

24 June 2026
Unprompted review

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