Pakistan International Airlines Reviews 164

The staff give you excuses like the screen on the plane isn't working. Like what am I suppose to do . Then they turn on at then of the flight. They don't care about customers but just money

Never use PIA. As a family of 7 due to fly back to UK from islamabad on the 30/08/22 they denied boarding to me and 3 of my children on the day saying our tickets had been cancelled and rescheduled for the 2/08/22. Arrive at the airport on the 2nd to be told on 1 of children's tickets had been confirmed others had not. There were also many other people there this had happened to! Absolutely no compassion from the staff and the attitudes towards people is disgusting! No available flights to UK on "chance tickets" (sit at airport in hopes other people don't show up) I have had to cancel and spend thousands of £ just to book a flight with another airline!
NEVER USE PIA!

Never book flight with them. One of disgusting airline, cancelled my flight and transferred to different airport with different dates. They just want to sell tickets on higher price, what a shameless airline.

The worst airline ever, they should be banned from Europe, UK. Always advertising flights but then cancelling them at the last minute and ruined everyone's plans. I would strongly advise others to never travel with such a disgusting airline company it's a disgrace.

keep cancelling flights,apparently lots of flights cancelled for July

Hi,

PIA have cancelled my flight from Heathrow in July and the want to move my flight two weeks forward and fly from Birmingham Airport. They have messed up my kids holidays.
This airline is a joke.

Even for my refund I have to wait 6_8 weeks according to my travel agent.
I agree with all the bad reviews, they are not trustworthy airline.

Horrific airline, they changed my ticket from JUNE to AUGUST. These tickets were booked 6/7 months in advance, they cancelled my ticket to resell at a higher price. Disgusting company. The flight in June is still going yet my tickets got cancelled. A family friend who booked the ticket recently paying £1000 for his ticket has not had it cancelled! STAY AWAY. I will be taking this further PIA.

Don’t even bother ! By far the the most incompetent company I’ve ever dealt with.

0* Airline….always late, poor food, changing times, dates and outdated planes. Only reason many people use this airline is they fly direct to Islamabad from Manchester which is easier for kids and the elderly. Apart from that it’s a joke of an airline and it’s embarrassing.

They are thief we reserved a flight with them the next day I checked my account they charged me twice for the reserved booking I've been trying to get my refund for the last 3 years and I still don't have my money they are referring from one place to another avoid at all cost

Will never fly with again first they change my flight date without telling me when asked for refund when charge me cancellation fee and did not refund my money till now.no one their to respond the emails . Will never use this airline again.

worst company in the world pia, going to make sure that no family, friends and acquaintances never use this rubbish company. if you are thinking of using them dont. they change flight dates , times route and any other thing you can think of. and worst of all they dont refund. If you are thinking of booking , you may be better off walking it to your destination.

PIA changed my flight Twice I was meant to travel at a certain date to a certain place but they altered both. No compensation and on top of that the flight (9 hours) had 0 entertainment and services. It’s not even PIA- what is wrong with them. Found out I flew with jordanian airways?? The food was bang on average. Anyways they won’t care and continue eating peoples money- as they are only direct flight choice with gene ours baggage options. So please do not fly with them it’s worth the extra money to book somewhere else. I am shocked out their downfall and will never fly again….

Never again use this flight. Always late and canceled my flight.

I’m really happy and satisfied for the prices, customer services and staff and easiness of online services . Super, very very nice Company, professional services, Highly recommend Company. 5* Thanks

I really don't want to give a 1 star as this my country's airline but they have screwed us up big time.
They were using cahrted flights and all of sudden from today 1st of November all PIA flights have been cancelled. Seems like the charted airlines didn't receive their payments from PIA and pulled the plug.
I have learnt my lesson NOT TO FLY PIA.

I'm now having to buy one way tickets from another airline to get my family back.

It's a real shame to write this review but I had no choice. Real sad PIA doesn't care about their people.

Booked domestic Flight from Lahore to Rahim Yar Khan. Good customer support during booking but flight cancelled for operational reasons! No intimation no emails.

poor security, avoid !!!

Great company to fly with. Affordable as well. But need to maintain hygiene and environment

Certainly, my finest experience with any airline till now.
Strongly recommended to others.