Pickfords Reviews 

12,931
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,460 reviews, reviewers overwhelmingly had a great experience with this company, praising the outstanding level of care provided. Customers consistently emphasize the exceptional dedication of the staff, who manage every administrative and physical detail with remarkable professionalism. People note that the removal teams work tirelessly under challenging conditions, ensuring all household belongings are securely packed and carefully transported. The overall service is frequently described as seamless, efficient, and exceptionally helpful from the initial booking inquiry to final delivery. However, some customers also noted occasional logistical challenges, including delayed responses from support staff, scheduling mix-ups, or unexpected delivery hiccups.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their polite, kind, and considerate approach... See more

Service

People report positive experiences with service, noting that the entire process runs smoothly from initial... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that teams arrive on time, work... See more

Customer service

Customers report positive experiences with customer service, highlighting efficient care and great... See more

User experience

Users describe positive interactions with user experience, highlighting seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pickfords did a great job moving us from Exeter to Nottingham in the August heatwave. Mita Bhadresa was an excellent move manager, who was always helpful with advice/info and on it with getting thing... See more

Rated 5 out of 5 stars

Pickfords packed up our three-bedroom house to move from London to Sydney. Highly professional and thorough service from start to finish. Thanks a lot to Aidan and Ivan for all their hard work, and a... See more

Company replied

Rated 5 out of 5 stars

Great communication from start to end. The removal team were very professional and took great care when moving / handling furniture. No damage was done at either property, and they were able to negoti... See more

Company replied

Rated 5 out of 5 stars

Very efficient in contacting us and coping with our forced change of dates for our move. The crew who turned up to both collect and deliver our house removals were both careful, efficient and frien... See more

Company replied


Company details

  1. #12 of 38 best companies in Removals company
  2. #5 of 16 best companies in Freight Forwarding Service
  3. #10 of 36 best companies in Packaging Supply Shop
  4. #14 of 31 best companies in Self storage facility
  5. #24 of 58 best companies in Storage facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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4.8

All reviews

(12,931)

1,388 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from the outset

Ref PF26034815
From chatting to Lenita Caithness at the start, I felt completely confident that Pickfords would do a good job. They actually did an excellent job. We moved 300 miles and Joe stayed overnight with our stuff on the van. First class job. Thank you so much and very much appreciated.

3 September 2026
Unprompted review
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Reply from Pickfords

Hello

Thank you for your great feedback which I will ensure to pass on to Lenita, Joe and the team. I'm so pleased to read they they did an excellent job handling your removal.

I hope you are settling in to your new home. Please do not hesitate to get in touch if there is anything else we can help with in the future

Kind regards
Laura
Newcastle Customer Service Manager

Rated 5 out of 5 stars

Genuinely

Genuinely - a fantastic company who did everything to make our move as smooth and easy as possible. So thankful to Connor for his excellent and efficient customer care. I cannot recommend this company highly enough.

Thanks for everything - Philip and Rachel Kerr

8 September 2026
Unprompted review
Rated 5 out of 5 stars

The service we received was exemplary…

The service we received was exemplary from the beginning to the end. Your guys were very polite, kind and considerate and we will definitely recommend your company to other people. Looking forward to using Pickfords when our goods are delivered from storage. Also, many thanks to you Sam, you are a credit to your company. Thank you for making it all run smoothly.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Mita and Pickfords

Pickfords did a great job moving us from Exeter to Nottingham in the August heatwave. Mita Bhadresa was an excellent move manager, who was always helpful with advice/info and on it with getting things done swiftly. The movers and driver were all helpful. Only point missing on reflection was we were promised dust sheets through the corridors which didn’t materialise (and I forgot about). All in all, a good job at a reasonable price. PF26038886

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful team who went above and…

Wonderful team who went above and beyond to make the move happen.

26 August 2026
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Reply from Pickfords

Hi Mrs Gibson,

Thank you for your fantastic 5-star review! We are so pleased to hear that our team went above and beyond to ensure your move was a success. We truly appreciate your kind words and are delighted to know you had such a positive experience.

Best wishes in your new home.

Kind regards,
Pickfords Newcastle.

Rated 5 out of 5 stars

Outstanding from start to finish!

As one does, we had several quotes before choosing Pickford who proved to be a great choice. From the outset, Samantha Butler talked us through everything and what the whole process would involve, from removals, to storage, and finally to delivery. Not only was Samantha efficient and timely, her communication at all stages was outstanding. The teams involved in picking up the furniture initially and through to those delivering the furniture later were both faultless…… on time, efficient, hard working and polite.
I would certainly recommend them to anyone involved in moving.

1 September 2026
Unprompted review
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Reply from Pickfords

Hi Paul,

Thank you for your wonderful 5-star review!

We are so pleased to hear that your experience with us was excellent from start to finish. It's great to know that our team provided outstanding communication and that the removal and delivery crews were faultless.

We truly appreciate your recommendation and wish you all the best in your new home!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Excellent international removal experience

I recently had to arrange a move from Surrey in the UK to Perth Australia on extremely short notice. Pickfords was the only removal company prepared to quote on uplift in 14 days from when I contacted them for a survey.
Every aspect of the process from there has been an excellent experience. Kelly Francis, my move manager, has gone above and beyond to help me get the documentation ready in time, answering phone calls after hours and responding to every query instantly. When I realised on packing day that I required a handyman to dismantle furniture, Kelly arranged one within an hour. Her kind voice and helpful attitude have been a calming breath of fresh air during a stressful time.
The packing team themselves were extremely respectful and efficient.
Having moved internationally multiple times, I have to say that this is by far the best experience I have had. I very highly recommend the UK Pickfords team.

4 September 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always strive to provide an efficient and helpful service from the first enquiry so it is brilliant to hear this was reflected in your experience.

Kellie and the team will be pleased to have received such positive feedback.

Rated 5 out of 5 stars

WONDERFUL !!

I recently used Pickfords for my move from the UK to Canada and I could not have been happier with the service I received.

The two gentlemen who came to pack my home, Ivan and Simon, were absolutely amazing. They worked incredibly quickly, hardly pausing, everything was packed beautifully and with great care. They were both very pleasant, polite and professional, which made what could have been a stressful couple of days so much easier.

I was really impressed with the specially made crate for a large and very important portrait I was shipping separately. The construction and care that went into protecting it was wonderful and gave me great peace of mind.

I would also like to give a special shout out about Jade, who helped me enormously with all the paperwork involved in an international move. Everything had been prepared so well that when I arrived at Toronto Airport, my documents were checked, signed and photocopied and I was quickly on my way. It really couldn’t have been easier.

Moving from the UK to Canada after many years is a big undertaking, and the help and professionalism I received from Pickfords made the whole process feel much less daunting.

Thank you to Jade, Ivan, Simon and everyone involved. I would very happily recommend Pickfords to anyone considering an international move

3 September 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is brilliant to hear that you were pleased with the service received. There are many elements to an international move so we always try and support you wherever possible.

Jade, Ivan and Simon will be pleased to have received such positive feedback.

We wish you all the best with your relocation.

Rated 5 out of 5 stars

Pickfords excellent service

Pickfords provided an excellent packing and moving service over 2 days, the second day we had torrential rain, but all belongings were delivered dry. The Pickfords team provided a superb professional service throughout from initial survey to final placement of furniture.

27 August 2026
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Reply from Pickfords

Thank you for your 5-star review.

We are delighted to hear that our team provided an excellent packing and moving service, even with the challenging weather conditions. It's wonderful to know that your belongings were delivered safely and dry. Your kind words about our professional service from start to finish are greatly appreciated and will be shared with the team involved.

Wishing you all the best with your move!


Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

great service & value for money

From Danny who came out to quote the job - all the way through to the teams on moving day - I cannot recommend Pickfords enough. Super efficient and great price too. Emma was a fantastic help in Head Office and even arranged for out of hours supply of boxes and tape.

28 July 2026
Unprompted review
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Reply from Pickfords

Hi Mark

Thank you for your wonderful 5-star review.

We are so pleased to hear that your experience, from the initial quote to moving day, was so efficient and well-priced. We're especially glad Emma could assist with your move. Your kind words will be shared with the team.

Rated 5 out of 5 stars

Removals and delivery went really well…

Removals and delivery went really well all items put on lorry efficiently and all items put in designated rooms at new house. Staff friendly and helpful throughout.

28 August 2026
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Reply from Pickfords

Hi Aaron,

Thank you for taking the time to leave us a review.

We are so pleased to hear that your removal and delivery went smoothly, and that you were happy with the team involved. I will ensure all your kind feedback is fed back to them and wish you all the best.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

The team Pickfords' sent to pack our…

The team Pickfords' sent to pack our house was exceptional. Dave, Mark & Joe were super efficient and great to be around. They made the whole process seamless. Over three days everything was carefully packed and loaded. Kim and I can't speak highly enough of them.
Jeff Gulvin

4 September 2026
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Reply from Pickfords

Thank you Jeff for taking the time to leave a 5-star review.

We are delighted to hear that our team was efficient and made the packing process seamless for you. It is wonderful to know that everything was carefully packed and loaded.

Your kind words will be shared with all concerned.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Moving with Pickfords was a great…

Moving with Pickfords was a great experience. From obtaining a quote from Samantha through to the move itself the whole experience was very smooth and trouble free. Would highly recommend for anyone looking for movers.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and support from start to finish

Great communication and support from the start of the process. The team on packing & removal days were excellent; a particular mention to Nathan - the sort of polite, professional, hard-working lad that makes such a positive difference to what is a busy few days. The personable check in from Catie in the office afterwards was also much appreciated. I don't plan to move again! But would recommend Pickfords to get the job done with minimal fuss

14 August 2026
Unprompted review
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Reply from Pickfords

Thanks you Isla for such a lovey review. Nathan is just brilliant, he has such a lovely manner and really thrives on helping people. We always try and keep in contact during and after the move so I am pleased that Catie spoke with you and please never say never, you might just move again and we will be here to help you.

Wishing you the very best in your new home.

Kind regards,

Mhairi Anderson
Group Manager.

Rated 5 out of 5 stars

Brilliant service from start to finish

It took us longer to get hold of the keys than we anticipated, however the crew didn't complain and were happy to wait to make sure we got moved in ok. They were very friendly and professional, clearly knew what they were doing, and we had no issues with anything they did. Made a stressful day not quite so bad!

1 September 2026
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Reply from Pickfords

Hi Mark,

Thank you for your wonderful 5-star review.

We are pleased to hear that despite the delay in getting the keys, our crew remained professional and ensured you were settled in. It's great to know their friendly and professional approach helped ease your stress on the day and will ensure this is fed back to all those involved.

All the best in your new home!


Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

PF26039971 (Mita Bhadresa)

PF26039971 (Mita Bhadresa)

The move was smooth and straightforward. The teams who arrived to pack my property were professional and thoughtful throughout, working quickly but carefully to ensure my items were wrapped, boxed and safe. At delivery the team communicated well around the location of where items needed to be placed prior to unpacking.

From the beginning; from initial contact with Pickfords and the conversation by email with Mita Bhadresa the process of arranging the date for the move was straightforward and there was always a swift response to a query.

I would recommend Pickfords to others looking to move.

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Everything was packed haphazardly

Everything was packed haphazardly. TV and radio and other electrical items packed without their leads or remotes attached or even in the same box The contents of the items were written on the tape which is the first thing to go and anyway the contents did not accord with the written description Too much white paper used everywhere to wrap even when the contents don’t justify it Staff not especially friendly or helpful. Would never use them again and never recommend them

8 September 2025
Unprompted review
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Reply from Pickfords

Afternoon,

We sincerely regret that your recent experience with our packing services and staff did not meet your expectations.

We are concerned to hear about the issues you encountered during your removal and had hoped to discuss in more details with you. We would always prefer the chance to review concerns properly and, where appropriate, put things right.

We appreciate you bringing these matters to our attention.

Kind regards,

Mhairi Anderson
Group Manager.

Rated 5 out of 5 stars

The guys were great.

The guys were great & got on with it. Overall very happy & thank you.

27 August 2026
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Reply from Pickfords

Thank you Emma for your 5-star review.

We are so pleased to hear that our team was great and efficient. We truly appreciate your kind words and are delighted you are very happy with our service.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

The whole team were helpful throughout…

The whole team were helpful throughout the process. Kellie Francis coordinated the whole move from the beginning. There was a prompt call with a good evaluation of the things I needed to take. We agreed on a pick up date and time. The collection was seamless and even though I had a few more things they were accommodating. Kellie is very helpful and helps out in anyway possible. She is prompt to reply to questions and always finds a good solution. Highly recommended working with them

4 August 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for the taking the time to leave a 5* review.

We always strive to provide an excellent service from the first enquiry so it is brilliant to hear this was reflected in your experience.

Kellie and the team will be pleased to have received such positive feedback.

We wish you all the best with your relocation?

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