Pickfords Reviews 12,578

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional demeanor, making the moving process smooth and stress-free. Many highlight the excellent customer service, noting the clear communication, understanding, and patience from move managers and office staff who guide them through every step. The overall service, including packing, delivery, and international moves, is frequently described as seamless, efficient, and well-managed, with items arriving safely and on time. However, some customers also noted issues with communication, such as unreturned calls or missed appointments for box collection. A few other people also felt that the number of packers was insufficient, leading them to do some packing themselves, or experienced damage to property and belongings, along with a perceived lack of care from the moving team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many customers describing it as excellent from start to... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that operations were a thorough... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a great, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved with Pickfords and couldn’t have asked for a better experience. The crew were incredibly helpful and efficient throughout. Terry and Kamil did a fantastic job, handling everything... See more

Rated 5 out of 5 stars

Every step was made so easy and they guided me through each one. Nothing was too much trouble for them. From the initial survey by Danny, the amazing communication from Emma and the care shown to my p... See more

Company replied

Rated 5 out of 5 stars

The crew who moved us were fantastic, really friendly and helpful, really looked after us. Think the driver was called Paul (Co Co), the young chap was a lovely guy and deserved a far better wage tha... See more

Company replied

Rated 5 out of 5 stars

First half of the removal, i.e. the pick up has gone really smooth. I thank the team that came here to pick up the furniture. They were friendly and incredibly professional, punctual, efficient. I... See more

Company replied


Company details

  1. #13 of 40 best companies in Removals company
  2. #3 of 15 best companies in Freight Forwarding Service
  3. #12 of 38 best companies in Packaging Supply Shop
  4. #12 of 28 best companies in Self storage facility
  5. #21 of 54 best companies in Storage facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

5-star
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Rated 5 out of 5 stars

The staff were excellent

The staff were excellent from the beginning. They were happy to answer any questions and accommodate our needs and requests. The staff on the day were so helpful and friendly. Thank you.

14 May 2026
Unprompted review
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Reply from Pickfords

Hello,

Thank you for your great feedback. We're so pleased to hear our team was helpful and accommodating.

If there is anything else we can help with, please do get in touch

Kind regards
Euan Burns
Newcastle Group Manager

Rated 5 out of 5 stars

I was let down by another removal firm…

I was let down by another removal firm at the last minute and Pickfords were brilliant getting me sorted at very short notice. The lads who moved us were great and never complained at all and considering they moved us in the middle of a heatwave I’d highly recommend them. Laura was great sorting everything out beforehand, friendly and professional. Brilliant, if I move again in future I’d ring them first.

22 May 2026
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Reply from Pickfords

Hello,

Thank you for your kind feedback which I will ensure is passed on to Laura and the team. I'm pleased we were able to get your move booked in last minute.

I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch

Kind regards
Euan Burns
Newcastle Group Manager

Rated 5 out of 5 stars

Moving made easy by Pickfords

Moving made easy by Pickfords. Everyone I dealt with was pleasant and efficient with Curtis and Charlotte organising everything and Rob, Owen and the team doing the move itself. Well worth the money moving with a newborn!

PF26027240-01

22 May 2026
Unprompted review
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Reply from Pickfords

Thank you Joe for the 5 star review and for taking the time out to share your recent moving experience. I am pleased to hear everything ran smoothly for you and that you were happy with the service received. I will ensure your kind comments are shared with everyone involved.

We wish you all the best and if you require anything further please do not hesitate to contact us.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

5 star performance

The boys were punctual, exceptionally helpful, polite. Nothing was too much trouble. They were very careful and respectful of our belongings on both legs of our experience. First Class.

25 May 2026
Unprompted review
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Reply from Pickfords

Hi James,

Thank you for taking the time to leave a 5* review.

We always aim to provide an efficient service from the first enquiry so it is great to hear this was reflected in your experience.

We wish you all the happiness in your new home.

Kind regards
Joanne Gibson
Move Manager
Belfast

Rated 5 out of 5 stars

Would definitely use again

Pickfords moved me from Australia to the UK. They were terrific at every stage, including regular updates, making sure my paperwork was all correct, navigating my complicated delivery arrangements at the UK end. Helped make things much easier than they might have been. Big shout out to Simon Edwards for all his help - was really great.

2 April 2026
Unprompted review
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Reply from Pickfords

Hello,

Greetings. Thank you for taking time to help us with a 5-Star review on Trust Pilot, we're very pleased to hear. On behalf of Simon and our Australia partner, sincerely wishing you well for the future.

Kind regards,
Daryl Rogers
Agent Relationship Manager

Rated 5 out of 5 stars

Kellie and her team were amazing

Kellie and her team were amazing! They were kind, helpful, communicative, and patient about answering our many questions about our international move. They answered the phone and emails promptly and always had clear directions and answers for us to follow. We would use them again and again based on this experience. We are very thankful for all they did to help us!

15 January 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always aim to provide an efficient service from the first enquiry so it is brilliant to hear this was reflected in your experience.

We wish you all the best with your relocation.

Rated 5 out of 5 stars

Pickfords were amazing

Pickfords were amazing. We had two days notice to move and lost our slot with another company. Fortunately Pickfords had availability and got in touch without delay to offer their help. The staff were professional and friendly from the manager to our removal staff. We couldn't fault the service at all.
Thank you

21 May 2026
Unprompted review
Rated 5 out of 5 stars

our property was safe in their hands.

Kaylie Radford guided us through the whole process and it was a straight forward and smooth operation. The removal team were highly professional and efficient and we knew our property was safe in their hands.

7 May 2026
Unprompted review
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Reply from Pickfords

Thank you for your wonderful 5-star review!

We are so pleased to hear that your experience was straightforward and smooth, and that our team handled your property with care.

Your kind words will be shared with Kaylie and all the crew involved.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

The team arrived on time and were so…

The team arrived on time and were so friendly and efficient. They went above and beyond our expectations. We would never dream of using anyone but Pickfords from now on.

15 May 2026
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Reply from Pickfords

Thank you Gregory for your wonderful 5-star review!

We are so pleased to hear our team exceeded your expectations.

Wishing you all the best in your new home.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

1st class service

The crew turned up on time and were very professional,fast and efficient, nothing was to much trouble.

21 May 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is brilliant to hear that the whole team provided a first class service.

We wish you all the best in your new home.

Rated 5 out of 5 stars

Great!

Great, friendly service, starting from move manager Kellie to the crew doing the pack and wrap.

22 May 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

Kellie and the team will be pleased to have provided a first class service.

We wish you all the best with your relocation.

Rated 5 out of 5 stars

All of the employees I dealt with were…efficient and friendly.

All of the employees I dealt with were extremely friendly, helpful and efficient.
They provided excellent customer service.

4 December 2025
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Reply from Pickfords

Hi Mr Walker,

Thank you for your kind words and 5* review.

We are so pleased to hear our team provided excellent service throughout. Best wishes in your new home and surroundings.

Kind regards,
Euan
Newcastle Group Manager

Rated 5 out of 5 stars

I can't fault them

My entire experience with yourselves has been greatly appreciated.

Thanks to my poor planning, I came to you with only days notice for a whole house move & storage. The office spoke to me & explained the whole process for me. They were kind & understanding of my situation, you gave me all the information I needed & repeated it when I questioned it, thank you.

The gentleman who did the video walk through was great too.

The gentlemen who came to pack & remove the entire contents of our house were great. Due to a family emergency a few days before they arrived, we had been unable to pack everything we should have. Yes, this was definitely a wrinkle in their plans however, after I explained the situation & they made a quick call to the office there was no stopping them. They were polite, careful & professional throughout my dealings with them.

I am very happy with the service I have received so far from everyone involved, thank you, you are all very much appreciated.

5 May 2026
Pickfords logo

Reply from Pickfords

Hi Ms Light,

Thank you for taking the time to share your 5-star experience. We are truly appreciative of your kind words.

It is wonderful to hear that our team was able to assist you effectively, especially given the short notice and unforeseen circumstances. We always aim to provide clear communication and support throughout the moving process from both the office and the team and it's great to hear that this was the case.

We look forward to assisting you with the second part of your removal and if you have any questions, please do not hesitate to contact your Move Manager Len.

Kind regards,
Laura
Newcastle Customer Service Manager

Rated 5 out of 5 stars

Care and dedication

Every step was made so easy and they guided me through each one. Nothing was too much trouble for them. From the initial survey by Danny, the amazing communication from Emma and the care shown to my precious items by Graham and his fabulous co worker, I cannot recommend the team at the Manchester Pickfords branch highly enough.

18 May 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hi Dee

Thank you for your wonderful review! We are so pleased to hear that every step of your experience was made easy and that our team provided such excellent care. We truly appreciate your high recommendation.

I will pass on your thanks to Emma and all involved.

Kind regards
Craig Wilson

Rated 5 out of 5 stars

Brilliant service from the Pickfords team

Brilliant Pickfords team. Prompt, friendly and efficient moving us from our old home 300+ miles into our new home over 2 days. We chose to pack ourselves and provided our own boxes, but Pickfords came armed on the day with a couple of extra boxes for those random items we didn’t foresee and awkwardly shaped plants. They took great care in handling all our furniture and belongings, there were no damages to items or property whatsoever.
From the ease of a virtual consultation and initial quote, to booking a removal date with minimal notice. Top customer service throughout and able to answer endless questions.
Came on recommendation and we wouldn’t hesitate to recommend again.
Thanks to Mark, Ryan, Stewart, Saaun, Jo and Jade (across multiple office locations) for their expertise.

28 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always strive to provide a friendly and efficient service from the first point of contact right through to the post move call so it is brilliant to hear this was reflected in your experience.

We wish you all the best in your new home.

Rated 5 out of 5 stars

Customer friendly professionals

Pickfords provided a very professional service, support my a customer friendly team. Thank you.

18 May 2026
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Reply from Pickfords

Thank you for your kind words Bruce.

We are so happy to hear you received professional service from our friendly team.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, this is the second time I have used Pickfords in two years. Great communication from the addministration team, and the team that collected & packed our items, arrived early and where professional and personable. 10/10 Thanks so much. Kind Regards, Wendy

15 May 2026
Unprompted review
Rated 5 out of 5 stars

The Pickfords team arranged our move…

The Pickfords team arranged our move quickly and efficiently, it was really well coordinated and the move went very smoothly. Friendly and responsive customer service, I would definitely recommend.

7 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is brilliant to hear that the the whole experience was efficient and everything ran smoothly.

The team will be pleased to have received such positive feedback.

Thank you for the recommendation, we wish you all the best in your new home.

Rated 5 out of 5 stars

House move was a positive experience

House move was a positive experience, Pickford's did an amazing job from initial phone call to actual move, they went above and beyond. Cant recommend them highly enough.
Took the stress and pain out of moving home.

12 May 2026
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Reply from Pickfords

Thank you Sarah for taking the time out to share your recent moving experience. I am pleased to hear you were happy with the service received and that you felt the team went above and beyond, easing any removal stress. I will ensure your lovely feedback is shared with all involved.

We wish you all the best!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

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