Pickfords Reviews 12,575

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional demeanor, making the moving process smooth and stress-free. Many highlight the excellent customer service, noting the clear communication, understanding, and patience from move managers and office staff who guide them through every step. The overall service, including packing, delivery, and international moves, is frequently described as seamless, efficient, and well-managed, with items arriving safely and on time. However, some customers also noted issues with communication, such as unreturned calls or missed appointments for box collection. A few other people also felt that the number of packers was insufficient, leading them to do some packing themselves, or experienced damage to property and belongings, along with a perceived lack of care from the moving team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many customers describing it as excellent from start to... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that operations were a thorough... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a great, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved with Pickfords and couldn’t have asked for a better experience. The crew were incredibly helpful and efficient throughout. Terry and Kamil did a fantastic job, handling everything... See more

Rated 5 out of 5 stars

Every step was made so easy and they guided me through each one. Nothing was too much trouble for them. From the initial survey by Danny, the amazing communication from Emma and the care shown to my p... See more

Company replied

Rated 5 out of 5 stars

The crew who moved us were fantastic, really friendly and helpful, really looked after us. Think the driver was called Paul (Co Co), the young chap was a lovely guy and deserved a far better wage tha... See more

Company replied

Rated 5 out of 5 stars

First half of the removal, i.e. the pick up has gone really smooth. I thank the team that came here to pick up the furniture. They were friendly and incredibly professional, punctual, efficient. I... See more

Company replied


Company details

  1. #13 of 40 best companies in Removals company
  2. #3 of 15 best companies in Freight Forwarding Service
  3. #12 of 38 best companies in Packaging Supply Shop
  4. #12 of 28 best companies in Self storage facility
  5. #21 of 54 best companies in Storage facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE PICKFORDS!

LOVE PICKFORDS!
Having had a fantastic experience with Pickfords, moving my Dad, I couldn't use anyone else when I had a small move to the US. The crew that came to pack up were on time, fast, efficient and friendly. It was a pleasure doing business with them again and I highly recommend them for any and all moves you have big or small.
Lastly, I have to give a shout out to Nichola in the office, very professional and friendly but alway a giggle and a hoot talking with her.
Thank you for all your help and assistance with my move, if ever I need another, as Arnie would say... I'll be back :)
PF26007072-01

10 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for your feedback. We are happy to hear that your moves went so smoothly.

It's great to know our team's efficiency and friendliness made your experience a pleasure.

We appreciate your recommendation and will pass on your kind words to the office.

Kind Regards

Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Excellent service from initial enquiry…

Excellent service from initial enquiry to move day. Teams were really helpful, quick to respond and the on the day move was quick.

31 March 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to leave a review.

We always strive to provide excellent service throughout the whole process so it is great to hear this was reflected in your experience.

We wish you all the best in your new home.

Rated 5 out of 5 stars

Fantastic experience

Pickfords recently packed up our son’s house in Liverpool and put his belongings into their store whist he buys a house in Sheffield.
From the very first telephone call from Jess in the Manchester office to the end of the removal day everything went wonderfully smoothly. Very professional in all aspects and stress free.
Pickfords exceeded our expectations and provided a service second to none.
We have no hesitation in recommending Pickfords to anyone embarking on the daunting task of moving house. You would be in caring and extremely capable hands.

30 March 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hi Terence

We appreciate your kind words and 5-star rating!

We're happy to hear that the move went smoothly and that you were impressed with our team's professionalism. It's great to know we exceeded your expectations.

We will share your feedback with Jess and everyone involved.

Kind regards
Craig Wilson

Rated 5 out of 5 stars

Brilliant service - highly recommend!

We were moving out of a second floor duplex flat with some tricky stairs and a lot of doors and were worried about the move. Pickfords from day one were excellent and we were completely put at ease at both ends of our move being looked after by Lewis, Morgan, and Kyle I. They were quick, professional and most importantly a lovely bunch of people to have dealt with. Cannot recommend Pickfords enough if you are moving!

18 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hi Elliot

We're happy to hear that your move went smoothly, especially with the tricky stairs. It's great to know our team made you feel at ease with their professionalism. Thank you for recommending our services!

I will pass on your thanks to everyone involved.

Kind regards
Craig Wilson

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Everyone was exceptionally helpful during every step from arrange a quote to the guys delivering to our new house and in between bit of date changes and everything else. 100% would use Pickfords again. It made moving day so painless.

16 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hello Debbie,

Thank you so much for your kind words and for taking the time to share your experience with Pickfords.

We’re delighted to hear that our team was able to support you every step of the way and help make your move as smooth and stress-free as possible, even with the changes along the journey. It’s great to know the team’s efforts made a positive difference on your moving day.

Your recommendation means a lot to us, and we’d be more than happy to assist you again in the future. Wishing you all the best in your new home!

Many Thanks
Mhairi Anderson
Group Manager

Rated 5 out of 5 stars

We’d use them again

As a whole, we’ve been very impressed with Pickfords. This is largely due to the service from the move manager, Samantha Butler, and, in particular, the team doing the packing, led by Owen and Phil.

Our only minor issues were that the initial sales team were overly optimistic on the size of the van required (go for the bigger one if you’re given a choice) and that the electrical items could’ve been packed there associated power cables. These are obviously minor points.

We would recommend Pickfords and would use them again in the future.

10 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for the 5 star review and for choosing to move with Pickfords.

I am pleased to hear you were happy with the service received from your Move Manager Samantha and the crew who carried out your move. I will ensure your feedback is shared with them.

Your comments regarding the surveyor have been noted and I thank you for your honest feedback regarding this.

Thank you for your kind recommendations and all the best.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Friendly and capable staff right…

Friendly and capable staff right through from initial quote to the guys on the van, made a stressful day bareable, excellent

10 April 2026
Pickfords logo

Reply from Pickfords

Thank you Rob for your 5* review.

We are happy to hear that our team's friendliness and capability made your stressful day more bearable.

Wishing you all the best in your new home.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Well packed

Well packed! All aspects of service delivered As promised

19 March 2026
Pickfords logo

Reply from Pickfords

Thank you Frank for the 5 star review. I am pleased to hear you were happy with the service received and I will ensure your feedback is shared with all.

Thank you for choosing to move with Pickfords and all the best!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

A complex move requiring storage

From collection to delivery, the Pickford team were amazing! Logistically, our move was complicated. Pickfords had to collect from 2 addresses and deliver to one. This was brilliantly organised with use of a smaller van which then unloaded onto a large lorry. The team were very diligent, covering floors and expertly disassembling beds and chairs. They were great and patiently waited for me to whizz around with the hoover before leaving! On moving day, we were unable to move into our new home, so all of our belongings were placed in Pickford’s storage. Kayleigh (in the office)kept in touch and when we were ready, organised the delivery to our new home. Ben, Carl, Joe, John and Paul were absolutely fantastic! The squeezing of the piano into a tiny space was carried out with much perseverance and I really felt that they each deserved a medal! We didn’t move into our new house until about 3 months later, but it was lovely to see that one of the Pickford’s managers, who had been present at the start of our journey, had travelled all the way to Cornwall to check that everything had gone smoothly. We couldn’t have been happier with their service and would recommend them to anyone planning to move

1 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you Paul for your kind comments, these will be shared with all the team involved.

They will be thrilled to hear you found them amazing!

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Job well done!

Since being in touch with us for the first time we had the feeling our shipment was in good hands. And although I had a few favours to ask Pickfords came through, were reliable and on time. Special shout out and thanks to Simon Edwards who was our person to speak to, quick responses and very easy communication, thank you very much!

17 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Dear Julius,

Thank you for taking time to help with a 5-star review with Trust Pilot team, we're pleased to hear your feedback. Certainly we'll be sure to pass over to Simon and the team.

Wishing you well for the future.

Kind regards,
Daryl Rogers
Agent Relationship Manager

Rated 5 out of 5 stars

Pickfords handled our move from Shropshire to Sussex

Pickfords handled our move from Shropshire to Sussex.
They were very professional and efficient. Everything went smoothly, they turned up on time and worked tirelessly.
In particular I would commend Sean who drove the van, worked tirelessly and made sure everything ran smoothly.
Two teams of porters came to join him, one at our original home, and one to our destination, both worked hard and were professional and courteous.
Along the way, we dealt with Penny who did our quote and Charlotte our move coordinator, between them all the move was very slick!

7 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for your lovely feedback and kind comments Roger. I am pleased to hear you were happy with the overall service received and I will ensure your feedback is shared with the whole team involved.

We wish you all the best and happiness in your new home and if you ever require anything further please do not hesitate to contact us!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Excellent service

We have used Pickfords many times and they have always been first class.

Charlotte and her team are excellent.

The pick up to storage went without a hitch and the team were extremely helpful and diligent

Would definitely recommend for a stress free move.

16 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hi Lynn,

I am pleased to hear you received an Excellent service and thank you for your return in custom.

Our team here at Pickfords are superstars and a credit to us, nothing is too much trouble for them. I know they will be delighted to read your review and I will ensure this is shared with them

Thank you for your recommendations, as soon as you are ready to arrange your redelivery please just get back in touch.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Professional, caring and friendly

The thoroughness and thoughtfulness of the team members (Glasgow based) were outstanding and everything was done with care and consideration.

14 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Hello David,

Thank you for your wonderful feedback about our Glasgow team.

We’re thrilled to hear that their thoroughness and thoughtfulness stood out, and that everything was handled with such care and consideration. Providing a careful and attentive service is something we take great pride in, so it’s fantastic to know this came through in your experience.

We’ll be sure to pass your kind comments on to the team. Wishing you all the best in your new home, and thank you again for choosing us!

Many Thanks

Mhairi Anderson
Group Manager

Rated 5 out of 5 stars

Excellent service from Pickfords for our move

For our move from Derby to Edinburgh, involving storage of our furniture for several months, we wanted a reputable removal company, and thought that Pickfords would fit the bill. We were very pleased with how all aspects of the move went from the move out from Derby, to getting our effects out of store and delivered to our new address in Edinburgh. Everything went to plan, and nothing got broken or damaged, or went missing. Full marks to Pickfords therefore, and grateful thanks from us!

2 October 2025
Unprompted review
Pickfords logo

Reply from Pickfords

Hi Chris,

Thank you for the 5 star review and for choosing to move and store with Pickfords. I am pleased to hear you were happy with the service received and that everything ran smoothly for you. I will ensure your amazing feedback is shared with the whole team, who I know will be thrilled to read your kind comments.

We wish you all the best and thanks again!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Superb!!!

This is the second time we have used Pickford. Both times from Scotland to England,,and back,,, cannot fault this company. From start to finish it was a seamless process. The office staff are so patient, polite and professional, big shout out to Catie for her kindness and patience with me. The removal team are superb,, everything done swiftly, absolutely no scrapes, breakages or dents. Everything delivered perfectly! I also found the cost to be very reasonable for such an established company! Cannot recommend more highly!! Thank you!!

30 March 2026
Pickfords logo

Reply from Pickfords

Hello Denise,

Thank you so much for your kind words and for choosing us again—it really means a lot. We're delighted to hear that both of your moves went smoothly and that everything met your expectations from start to finish.

Catie and the whole team will be especially pleased to hear your feedback. We pride ourselves on providing a professional, careful, and stress-free service, so it’s wonderful to know that came through in your experience.

We truly appreciate your recommendation and look forward to helping you again in the future if you ever need us. Thanks again!

Many Thanks

Mhairi Anderson
Group Manager

Rated 5 out of 5 stars

Amazing service throughout

Responsive staff, accurate quote and full service

13 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

Thank you for taking the time to review your move.

We will share your feedback with the team.

Kind Regards
Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Pickfords was recommended to me by …

Pickfords was recommended to me by three friends.
I used the service where everything was packed for me.
I also used the handyman service as well.
Everyone was so polite and helpful.
I loved the banter between the men.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great all around experience!

Great all around experience with the Pickford team. From my initial request, consultation to the removal day, everyone was very friendly, polite and informative. Made what could have been a stressful experience (Moving from midlands to London) smooth sailing.

Samantha my move manager was great, she explain the process and kept me informed as needed. The move team Wayne and co, were really friendly, kind and very professional. They moved my items with care and assembled at the other end with great knowledge and professionalism.

Would definitely recommend Pickfords to anyone looking to move and will definitely be using them in the future.

Thankyou!

8 April 2026
Unprompted review
Pickfords logo

Reply from Pickfords

I am pleased to hear you were happy with the overall service received and thank you for your kind recommendations and for choosing to move with Pickfords.

Our team here at Pickfords truly are a credit to us and nothing is too much trouble for them. The team will be delighted to read your amazing feedback and I will personal ensure this is shared with them.

We wish you every happiness in your new home!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

From start to finish they were…

From start to finish they were excellent. Jay in particular went above and beyond to help us get moved in as quickly as possible. The other 3( sorry can't remember names) were very good too.

30 March 2026
Pickfords logo

Reply from Pickfords

Thank you Jane for taking the time out to share your recent moving experience. I am pleased to hear you were happy with the service received and that you felt Jay went above and beyond. I will ensure your lovely feedback is shared with the whole team including your Move Manager Charlotte.

We wish you all the best and thank you for choosing to move with Pickfords.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Friendly and efficient.

Excellent service, from delivery of empty boxes, removal and collecting boxes. Great team!

27 March 2026
Pickfords logo

Reply from Pickfords

Thank you for the 5 star review!

I am pleased to hear you were happy with the overall service received and that you felt the team were great!

I will ensure your lovely feedback is shared with everyone involved. We wish you all the best and thanks again!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look