PickleballCentral Reviews 9,023

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, competitive pricing, and the helpfulness of the customer service team. Many people appreciate the fast shipping and the overall ease of the ordering process, often highlighting the quality of the merchandise received. However, some customers also noted occasional issues with shipping and tracking, including delays or items arriving damaged due to insufficient packaging. A few people experienced difficulties with order fulfillment, such as missing parts or incorrect items, and some expressed dissatisfaction with the resolution provided by customer service in these instances.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising the wide selection of paddles, balls, and... See more

Order

People report ambiguous experiences with order. While many customers praise the ease of ordering, competitive... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping and quick... See more

Price

Clients share positive opinions on price, often finding competitive deals and reasonable costs for products.... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had a good experience shopping with PickleballCentral. They have a huge selection of paddles, balls, and gear, which makes it easy to find exactly what you’re looking for. Shipping is usually f... See more

Rated 5 out of 5 stars

The paddle that I ordered arrived with a chip on the rim. I wrote to them (on New Year's Eve), never expecting a response...and I got one immediately. They apologized and sent me out another paddle... See more

Rated 5 out of 5 stars

Great selection of all products. Information about each on the website was very good. Ordering was easy. Shipping was a bit slower than I am used to but when I called I got a very friendly and help... See more

Rated 5 out of 5 stars

I've made several orders with Pickleball Central, and I've always had a good experience. The prices are reasonable, and their return policy is generous. The free ground transportation is a little sl... See more


Company details

  1. Tennis shop
  2. Sporting Goods Shop

Information provided by various external sources

PickleballCentral is the industry's largest source of pickleball paddles, nets, sets, court accessories, and clothing. We specialize in nothing but pickleball! We are 100% devoted to making our customers happy, and strive to make sure each customer's order is handled with care! All of our staff play pickleball (we even have a court in our warehouse), so they are ready and able to assist you with any questions you might have about our products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Times have changed

Pickleball Central for the most part has always been a great company but has experienced some changes the last few years since it changed hands.
I would have given 5 stars if the company was as helpful as they used to be. Before, if buying a paddle, if asked they would weigh it for you, measure the circumference of the grip, etc. However, they no longer do this and it's a little disappointing. That personal touch was so nice.
I'm not complaining, just stating facts and of course will still purchase equipment from them, but really miss them going that extra mile.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

New Pickleball Paddle

I ordered the pickleball paddle I thought would be the perfect fit for me. It arrived with no problems, and I thought I loved it! After playing a couple of days with it I realized I was getting tendinitis …not good. I called and spoke with Isaiah and he was so helpful and knowledgeable! I ordered a different paddle and it’s been the perfect fit! I returned 1st paddle with no problems.
I will be ordering from Pickleball Central again and again

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Seriously...

Seriously, everything from their excellence in customer service to the quality of the Lifetime balls exceeded my expectations. Thank you!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Top notch company

Pickleball Central carries all your pickleball needs. Customer service is great. Shipping is fast and they keep you updated on the order process and shipping time of arrival.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Consistently great experience

I've made several orders with Pickleball Central, and I've always had a good experience. The prices are reasonable, and their return policy is generous. The free ground transportation is a little slow sometimes, but that is not surprising. There are options to pay for faster shipping.

2 January 2026
Unprompted review
Rated 4 out of 5 stars

Easy Place to Shop for Pickleball Gear

I’ve had a good experience shopping with PickleballCentral. They have a huge selection of paddles, balls, and gear, which makes it easy to find exactly what you’re looking for. Shipping is usually fast, and items arrive as expected. Their customer service also gets a lot of praise and feels helpful and responsive when questions come up.

I’m giving four stars instead of five because there can be occasional shipping or tracking hiccups, but nothing that would stop me from ordering again. Overall, it’s a reliable and convenient place to buy pickleball gear, especially if you like having lots of options in one spot.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

In today's online word, this personal experience was unexpected.

The paddle that I ordered arrived with a chip on the rim. I wrote to them (on New Year's Eve), never expecting a response...and I got one immediately. They apologized and sent me out another paddle right away. She told me to play with the chipped paddle until the new one arrived and sent me a shipping label to return the original. Great customer service!

31 December 2025
Unprompted review
Rated 4 out of 5 stars

New Proton Series 3 paddle

New Proton Series 3 delivered quickly & safely. I'm still getting used to the elongated paddle head but I enjoy the pop & occasional spin. I'm an average player, not a beginner but not advanced. I play for FUN but I do like to win- not upset if I don't. I have been able to surprise myself with some of my hits lately!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Pickleball Central is fantastic to do business with, and most importantly they make quality customer service a priority. If you call the customer service number you get real life employees that are here to help.

7 January 2026
Unprompted review

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