Picks Travel Ltd. Reviews 219

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and reliability. Many people appreciate the clear and constant communication, which keeps them informed throughout their journey. Reviewers frequently commend the staff for being friendly, professional, and helpful. They often mention that drivers are punctual, courteous, and make the travel experience smooth and stress-free. The vehicles are also noted for being clean and comfortable.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional airport transfers and efficient... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had another exeptional airport transfer from Picks travel.Daniel kept us informed by text message of his arrival at the airport.He was on time,courteous ,helpful and chatted to us on our journey ho... See more

Rated 5 out of 5 stars

Highly recommended and top of our list next time we are in the Liverpool area...easy to book from a distance. A long journey made totally stress free by the level of personal service given - despite... See more

Company replied

Rated 5 out of 5 stars

Top rated experience from start to finish. Rapid call back. Efficient service with great communication. Arrived spot on time with clean vehicle. Extremely happy and will use again.

Rated 5 out of 5 stars

We can't speak highly enough of our experience and will surely prioritize this place when we're back near Liverpool. Booking from afar was a breeze, and although our trip was long, it was completely h... See more

Company replied


Company details

  1. Airport shuttle service
  2. Disability Transportation Service
  3. Minibus taxi service
  4. Taxi service
  5. Transportation service

Written by the company

Picks Travel is a Liverpool-based private hire and airport transfer company providing reliable, pre-booked transport across Liverpool and the surrounding areas. We specialise in airport transfers, long-distance journeys, and planned local travel for private and business customers. All journeys are pre-booked at fixed fares, with professional local drivers and live flight monitoring included for airport arrivals. This allows us to time pickups accurately and remove the uncertainty that often comes with airport travel. Customers choose Picks Travel because the service is straightforward and dependable. Bookings are clear, communication is consistent, and drivers arrive when they’re expected. Whether it’s an early-morning airport departure, a late-night arrival, or a return journey home, our focus is on making the journey run smoothly from start to finish. Our drivers are licensed, experienced, and familiar with Liverpool and the surrounding areas. Local knowledge plays an important role in reliable journey times, efficient routing, and a calm, professional experience for passengers. We work with local residents, visitors to the city, and businesses that need transport they can rely on. Many of our customers book with us again because they value punctuality, clear pricing, and the reassurance of a pre-booked service. Customer satisfaction and trust are central to everything we do, and we take pride in providing a service that people feel confident using time and time again.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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Rated 5 out of 5 stars

Our driver

Our driver, Ian was courteous and professional. He turned up on time as promised and the same for the return journey. The weather was awful, snow and ice however, it didn't deter Ian and he even went out of his way to help his passengers to and from the taxi. The taxi was very clean and comfortable and we would thoroughly recommend Picks Travel.

9 December 2022
Rated 5 out of 5 stars

Prompt arrival

Prompt arrival, friendly helpful driver. Couldn’t have asked for better. Highly recommend and would certainly book again.

9 December 2022
Rated 5 out of 5 stars

Great Service from Picks Travel

Great Service from Picks Travel. First time using them and could not fault one bit. Very professional service, Ian was our transfer driver. Texted us prior to pick up, arrived just before pick up time, helped us with bags, very courteous and friendly. No hassle. No hesitation in recommending Picks. Will definitely is again.

1 December 2022
Rated 5 out of 5 stars

Good company

Turned up on time on outward journey and return , nice clean vehicles , drivers polite and friendly, prices competitive, would use again .

30 November 2022
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks David for review, see you again soon

Rated 5 out of 5 stars

Always a great service

Always a great service, thank you.

19 November 2022
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks Samantha always a pleasure, sorry I couldn't collect you this time. See you again i'm sure

Rated 5 out of 5 stars

Highly recommended

Trying to book on-line, the quoted rate changed. It all got sorted out over the phone.

19 November 2022
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks Jo, glad we sorted you out, see you again

Rated 5 out of 5 stars

On time

On time, clean vehicle, checked we had our correct paperwork. New where we had to go.

21 October 2022
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks for feedback David, we have friendly drivers who take care of their vehicles and appearance

Rated 5 out of 5 stars

Excellent Service!!!!

Reliable, punctual, great communication and friendly service. Will definitely use again.

23 October 2022
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Always a pleasure Colin look forward to next trip

Rated 5 out of 5 stars

Highly recommend lovely drivers

Highly recommend lovely drivers, nothing too much trouble, will definitely use again and recommend to others.

22 October 2022
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks Dawn, its nice when you have lovely customers make our job easier

Rated 5 out of 5 stars

Top service all round from start to…

Top service all round from start to finish have used before and definitely will again. Looked after 6 of us to and from Holyhead without any hassle.

29 October 2022
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Looking forward for next trip with you and the lads Rhys

Rated 5 out of 5 stars

A company that does exactly what it promises

We booked Picks with no prior knowledge of their quality of service. However, we had no need to be concerned as the text notification of the driver`s arrival was spot on. He was very friendly and the journey was comfortable and most enjoyable. The return trip was identical. We had been severely delayed in getting to the pickup point, so the relaxed, chauffeured journey enabled us to arrive at our destination in perfect time.

29 October 2022
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Glad you was happy with our service Brian, look forward to future trips with yourself

Rated 5 out of 5 stars

Picks airport transfer service is excellent…

We used Picks airport transfer service to drop us off and collect us from Manchester airport recently and we were so impressed by their service. A very professional, reliable company. This will be our go to place now for all of our airport transfers. Communication from the team is excellent, booking was a breeze and prices are really good. Cars are clean and spacious, Drivers are really friendly and professional and were on time if not early picking us up on both occassions. It really helped make our holiday more stress free. Can't thank them enough for their service. Many Thanks...

7 October 2022
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks Sharon for lovely feedback

Rated 5 out of 5 stars

Excellent service - highly recommended

I was extremely impressed with the service I received from Picks Travel. Travelling can be stressful at the best of times, but the communication from the booking onwards was excellent and being able to see where the driver was together with having their details took any worry out of the equation.
Wouldn't hesitate to very highly recommend (and use again!).

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Driver punctual

Driver punctual, arrived on time, very friendly, perfect

6 March 2022
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks for review Amanda see you in few weeks

Rated 5 out of 5 stars

A great service

TONY was very professional and picked us up on time. Communication was great and got us to our destination safely and hassle free.. thanks.

27 February 2022
Unprompted review
Rated 5 out of 5 stars

5 Star service all round

Me & My Family have used picks travel a few times now & we could not recommend them enough.
Professional, Friendly & just a fabulous service all round.
100% the best prices around!!
Thank you very much Ian we wouldnt use anyone else ☺️

24 February 2022
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks Alex was lovely to see you again. Till next time

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