Picsme Reviews 420

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Amazing experience with Picsme! The print quality is outstanding—beautiful colors and excellent paper. Customer service was professional, kind, and very personalized (huge thanks to Ben for his patien... See more

Rated 5 out of 5 stars

This was the second photo book I had ordered. Amazing value for money, excellent quality and a great way to keep all treasured photos in one place. Will be ordering again soon ❤️

Rated 5 out of 5 stars

I ordered a photobook my first dealings with Pics Me, The price was good, delivery and quality also, There was a slight problem with two of the photo's so I messaged , the reply was prompt, understan... See more

Rated 1 out of 5 stars

Very poor service, the quality of the images is pretty bad, I sent hi-quality and hi-res images and the final results turned out lacking sharpness, with some unwanted white borders showing up. It look... See more

Company replied

Company details

  1. #271 of 371 best companies in Gift shop
  2. #48 of 59 best companies in Digital printing service
  3. #26 of 38 best companies in Photo printing service
  4. #33 of 40 best companies in Photography shop
  5. #15 of 16 best companies in Picture framing shop
  6. #24 of 28 best companies in Wedding service

Written by the company

Say hello to your new gifting world. At Picsme, we are passionate about personalised gifting and it’s important that we get it right for you. We do everything with care and attention, and make it our mission to deliver your valuable memories in the most cherished way possible. Picsme are experts in print manufacturing and we are proud to offer one of the most efficient and affordable print on demand services available. We offer these on a wide range of personalised products which range from coasters to canvas’s, photobooks to mugs. Whether it’s a customised item for yourself, a treasured gift for a loved one, or even branded merchandise for your business, Picsme will have you covered. We are dedicated to offering a high-quality product at a low-cost. Welcome to Picsme! Our Production Our team of print professionals have earned themselves a good reputation and with the latest manufacturing technologies and equipment we can guarantee that your gift is in safe hands. We have full oversight of our production schedule and quality control is applied to every job that comes off our production line. Our Planet At Picsme, the planet is important to us, and we do what we can to reduce our carbon emissions and mitigate climate change. Being a direct manufacturer, we are able to source all of our materials which has minimal impact on the environment, and we are constantly working on new ways to ensure our carbon footprint is as sustainable as possible. Our People We care about our customers and our team at Picsme and everything we do is with passion and pride. Our customer service and production teams are well trained in every area of the business and we continue to help them develop when and where they need to. Our technology is market leading; we have kept it simple to provide total visibility of your job 24/7. Our fantastic team are true print experts and available to advise you at every stage of the production journey. Your experience is our top priority and we welcome your feedback. How it works Take your time to browse the website and choose from a vast range of products. We have carefully selected the right assortment of trending products to capture memories and deliver joyful emotions. Once you have chosen a product the website lets you upload your own photos or artwork. Dynamic fields enable you to personalise each item with free text, or you can choose from our wide selection of on-trend designs. Every item is printed with care and we have a meticulous eye for detail, meaning every item that leaves our factory is exactly as it should be. Once all items are printed, checked, and packed, they are shipped directly to your door to enjoy – easy! Don’t forget to share your designs on social media and tag us in them so we can share them too.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

420 reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

late

both times i have ordered they have shipped the parcel out late and then this means my parcel arrives late !!

30 December 2025
Picsme logo

Reply from Picsme

Hi Lily, You ordered on the 24th of December and we delivered on the 3rd of January. Our despatch and delivery lead times are in working days. However, we take your comments on board and I apologies this is not made more clear.

Rated 5 out of 5 stars

customer service team helpful

Ben in the customer service team was very helpful when I had queries in regards to completing my order. Very satisfied with the attention to detail and quick responses to questions. Would use again.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Super quick delivery of a very reasonably priced, quality product. When I phone for advice staff are always so helpful and friendly.

3 December 2025
Rated 5 out of 5 stars

Brilliant

Once again the company is doing brilliant products - so worth ordering !
Thank you once again

28 November 2025
Rated 5 out of 5 stars

Great for photo books

I’m so impressed with this company. I wanted to make a book for someone, and tried several sites who advertise heavily. All of them were considerably more expensive, and their website functionality was nowhere near as good. Delivery was really quick, quality is excellent and I’ll be recommending PicsMe to everyone.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Creating the calendar was simple and…

Creating the calendar was simple and quick with helpful guidance. The templates were useful too.
The cost was brilliant and the quality exceptional. I contacted customer services prior to making another large order and they replied quickly.

1 December 2025
Rated 3 out of 5 stars

Not so great on timing

I ordered a photobook and there was two attempted deliveries in two consecutive days, then all of a sudden, there were no updates anymore. I have sent two emails to Picsme to inquire about the location of the package and have received absolutely no replies!!
Also, their email is their only source of contact on their website which makes it so inconvenient when they don't reply.
Now I believe my package is lost in transit, and I have no way of contacting Picsme because it supposedly seems like they do not bother about their emails at all!

Edit: 08/12/2025
I did finally receive an email back from them and they reprinted the book to be delivered again even with a refund. So kudos to them for taking proper action!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

i’m very happy with my order

i’m very happy with my order, i purchased two hard back books and a personalised calendar and i’m very pleased!! the books are better than expected and i can’t believe the price!!

4 November 2025
Rated 5 out of 5 stars

Square Photobooks

Both arrived in good condition and looked great, couldn't really see much difference between the normal paper and the recycled silk paper.

9 October 2025
Rated 5 out of 5 stars

Good quality and price

Received my heat changing mug not too long ago. Really impressive quality for the price point, much cheaper than other print on demand sites. No complaints whatsoever.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Photo mugs

I had two photo mugs produced, excellent experience, fantastic items, delivered on time. Very pleased!

28 July 2025
Unprompted review

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