Amazing experience with Picsme! The print quality is outstanding—beautiful colors and excellent paper. Customer service was professional, kind, and very personalized (huge thanks to Ben for his patien... See more
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This was the second photo book I had ordered. Amazing value for money, excellent quality and a great way to keep all treasured photos in one place. Will be ordering again soon ❤️
I ordered a photobook my first dealings with Pics Me, The price was good, delivery and quality also, There was a slight problem with two of the photo's so I messaged , the reply was prompt, understan... See more
Very poor service, the quality of the images is pretty bad, I sent hi-quality and hi-res images and the final results turned out lacking sharpness, with some unwanted white borders showing up. It look... See more
Company replied
Company details
- #271 of 370 best companies in Gift shop
- #48 of 59 best companies in Digital printing service
- #26 of 38 best companies in Photo printing service
- #33 of 40 best companies in Photography shop
- #15 of 16 best companies in Picture framing shop
- #23 of 28 best companies in Wedding service
Written by the company
Say hello to your new gifting world. At Picsme, we are passionate about personalised gifting and it’s important that we get it right for you. We do everything with care and attention, and make it our mission to deliver your valuable memories in the most cherished way possible. Picsme are experts in print manufacturing and we are proud to offer one of the most efficient and affordable print on demand services available. We offer these on a wide range of personalised products which range from coasters to canvas’s, photobooks to mugs. Whether it’s a customised item for yourself, a treasured gift for a loved one, or even branded merchandise for your business, Picsme will have you covered. We are dedicated to offering a high-quality product at a low-cost. Welcome to Picsme! Our Production Our team of print professionals have earned themselves a good reputation and with the latest manufacturing technologies and equipment we can guarantee that your gift is in safe hands. We have full oversight of our production schedule and quality control is applied to every job that comes off our production line. Our Planet At Picsme, the planet is important to us, and we do what we can to reduce our carbon emissions and mitigate climate change. Being a direct manufacturer, we are able to source all of our materials which has minimal impact on the environment, and we are constantly working on new ways to ensure our carbon footprint is as sustainable as possible. Our People We care about our customers and our team at Picsme and everything we do is with passion and pride. Our customer service and production teams are well trained in every area of the business and we continue to help them develop when and where they need to. Our technology is market leading; we have kept it simple to provide total visibility of your job 24/7. Our fantastic team are true print experts and available to advise you at every stage of the production journey. Your experience is our top priority and we welcome your feedback. How it works Take your time to browse the website and choose from a vast range of products. We have carefully selected the right assortment of trending products to capture memories and deliver joyful emotions. Once you have chosen a product the website lets you upload your own photos or artwork. Dynamic fields enable you to personalise each item with free text, or you can choose from our wide selection of on-trend designs. Every item is printed with care and we have a meticulous eye for detail, meaning every item that leaves our factory is exactly as it should be. Once all items are printed, checked, and packed, they are shipped directly to your door to enjoy – easy! Don’t forget to share your designs on social media and tag us in them so we can share them too.
Contact info
2 Crompton Road, SN25 5AY, Groundwell Estate, Swindon, United Kingdom
- hi@picsme.co.uk
- picsme.co.uk
4.5
Excellent
420 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Customer service was really helpful…
Customer service was really helpful when noticed an issue. Quality of the books are amazing and some I have gifted as presents and the people who have received them have loved them. Next order will be done very soon.
7 August 2025
Not too grainy after all
Nice product at a fair price. Also, other sites said my picture was too grainy but Picsme was fine. Will be back.
8 July 2025
Top class
Always great items and when I have an issue it’s resolved quickly and efficiently. My absolute go to and can’t recommend highly enough.
7 July 2025
Unprompted review
my own personalise mug
Easy format to use with a very great reasonable price its something i would do myself when it comes to marketing a special anniversary film that come out in a 4k release that has the special treatment with packaging and posters along with steel book would be great to have the mug with a nice art work on it to go with it. Would also be great if i had the choice to be able to have my own personalise box that the mug comes with to put my own pictures on it instead of the normal throw away brown cardboard box shame even the packaging is a well made and a sturdy box as well. Maybe something like this will be available over time and then this would make a very good professional present for someone's birthday or even when it comes to Easter with a nice egg or the mug filled up with little chocolates in side
7 July 2025
I got my order late and when I got it…
I got my order late and when I got it two item didn't came
12 June 2025
Reply from Picsme
Hi Keresha,
We understand your concern regarding the partial delivery of your order. Please note that your items were shipped in separate parcels, and according to the tracking information we provided, the second part is on a different delivery schedule and is still on its way.
We apologise for any confusion this may have caused. You can continue to track the second shipment using the tracking we previously sent, but if you need us to resend it or have any other questions, we're happy to help.
Picsme
Security threat / spam email
I keep receiving emails asking me to verify my account, but I have never created one. There is no support mechanism to contact them and secure my online id.
29 May 2025
Unprompted review
Reply from Picsme
Hi there,
We’ve recently upgraded our store to a new platform to give you a better shopping experience. As part of that move, we sent an email inviting you to activate your new Picsme account.
You’re receiving this because you’ve shopped with us before, and your account details have been transferred over securely.
If you're not interested, no problem — you can safely ignore the email and nothing will change.
As on the email, just get in touch with hi@picsme.co.uk with any queries
Kinds Regards
Ben Marks
Customer Service
Lovely quality photobook
Lovely quality photobook. Customer service very swift to respond to queries.
All round great experience.
15 May 2025
Unprompted review
Despite paying extra for 3 day tracking…
Despite paying extra for 3 day tracking delivery I am still yet to receive my order approaching upon a week soon. I tried to contact but received a half hearted response where my questions were left almost unanswered as it was the third day. That tracking still only says that the label has been created. Extremely frustrating and resulted In me having to order elsewhere due to the uncertainty of the parcel.
1 May 2025
Reply from Picsme
Hi Mark,
Thanks for your review. We're glad to see your order has now arrived, though we understand the delay was frustrating—especially when you were expecting a quicker turnaround with tracked delivery.
While we dispatched your parcel on time, it’s clear that the courier didn’t update the tracking information as expected, which understandably caused concern. We’re following up with them to help avoid this kind of issue in the future.
If you'd like to discuss the shipping charge or if there’s anything else we can assist with, feel free to reach out at hi@picsme.co.uk. Your feedback is appreciated, and we're always looking for ways to improve.
Best regards,
Ben Marks
Customer Support Team
Picsme
Don’t bother.
Spent ages trimming and aligning my photos using their not very user friendly software. Placed my order and received 10 of the same photos tiles with the same picture.
Wrote an email to complain and received no help whatsoever.
Very disappointed.
Also the quality is very low.
You get what you pay for guess.
Wish I’d paid a bit more elsewhere now.
24 April 2025
Unprompted review
Reply from Picsme
Hi Terry,
Thanks for your feedback. We're sorry to hear you were disappointed with your order.
We've checked your email and your order details, and it appears the same image was uploaded and selected for all 10 tiles. While we understand how frustrating that result must be, our system processes exactly what’s submitted, and we didn’t receive any variation in the images attached.
That said, we’re always happy to help if there’s confusion during the design process—our support team is here to guide customers before orders are placed. We’re also continuously working to improve the ease of our editor based on feedback like yours.
Regarding the quality, we aim to offer good value with a balance of affordability and print standards, and we’re sorry to hear it didn’t meet your expectations this time.
If you'd like to revisit this with us or share more about what went wrong, feel free to contact us again at hi@picsme.co.uk. We do appreciate your feedback and the chance to improve.
Best regards,
Ben Marks
Customer Support Team
Picsme
All round great experience
All round great experience. I push the online software to the limit and get good results. Pricing is reasonable and print turnaround times exceptional. Thank you PicsMe
8 April 2025
The package was damaged and the product…
The package was damaged and the product too.
The pages are wavy and have scratches and the quality is not as good as I thought it would be
6 March 2025
Reply from Picsme
Thanks for taking the time to leave a review. We're really sorry to hear your order arrived damaged—that’s certainly not the standard we aim to deliver.
Damage during transit is rare, but when it does happen, we always want to make it right. If you haven’t already, please send a photo of the damage to hi@picsme.co.uk, and we’ll be happy to look into a replacement or refund for you.
We appreciate your feedback on the print quality too. While we aim to provide great value, we never want customers to feel let down, and your comments help us identify where we can improve.
Looking forward to sorting this out for you.
Best regards,
Customer Support Team
Picsme
Great Service
The card I ordered via Picsme was unfortunately damaged via Amazon delivery. I informed them and without fail they delivered a replacement card. Going above and beyond.
Highly recommended and will use again.
10 March 2025
Fantastic service
Fantastic service. It is an easy-to-use portal with super quick delivery. I cant believe how good the price was too
30 January 2025
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