Piercingmania Reviews 194

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I've been a customer for many years now and I've always had a pleasant experience. Lovely items, fast delivery and a great price. I've recently enquired about my product (my own fault) and Sanne & Esm... See more

Rated 5 out of 5 stars

Great products and incredible customer service! Sanne in particular was especially helpful and friendly. I asked about the difference between two products and Sanne sent over a comparison picture for... See more

Rated 1 out of 5 stars

Changing my previously good review to a negative one. My last few experiences with PM have been stressful. They have refunded a £25 item I returned in reward points despite paying cash, and I have bee... See more

Rated 1 out of 5 stars

Check your delivery. I've learned (after waiting a week for my £7.50 express delivery) that everything is shipped form Europe at the same speed, then is shipped within the UK. My express delivery was... See more

3.6

Average

TrustScore 3.5 out of 5

194 reviews

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Rated 1 out of 5 stars

Rude and ignorant customer replies

Rude and ignorant customer replies. The materials stated on their website aren't reliable. Thus I had an allergic reaction to a piercing containing nickel (which wasn't stated). Refusing to give refunds until PayPal involved, and then demanding customers pay the tracked shipping costs from UK to Netherlands for their mistakes/false advertising. Avoid at all costs. Piercing quality poor and cannot trust the product information provided. Other jewelry I have ordered snapped within a couple of uses.

20 July 2020
Unprompted review
Rated 4 out of 5 stars

In general I was satisfied with my…

In general I was satisfied with my order which came on time.
They have quite a good choice, very loyal price and good quality for most of their items. Each item has different colour, thickness and length to pick from.
One of my horse shoe ring balls cracked fast as it was made out of plastic. The rest I wear more than a year and nothing broke or changed in colour.
I’ve got to order for over 20 pounds to get free shipping to EU and have received coupon with 10% off for my next order, but I never have used it as my order was big enough.
It’s much cheaper than if you buy from Clair’s and definitely worth it!
Cons - need to order over 20 pounds for EU shipping.
Pros - good variety with free shipping for orders over 15 pounds for those who lives in UK

Definitely will buy from them again.

5 July 2020
Unprompted review
Rated 3 out of 5 stars

Great support, not great experience

I've ordered here a few times since getting my piercing. The first piercing was fine but sent it back as the balls were massive. In fairness to them, their customer service is pretty spot on and quick. The second time I bought a coloured piercing which, when it arrived looked nothing like the picture. They gave me a response of "the manufacturer may have changed the design" which seems pretty poor considering it looks completely different to the image online. I tried to write a review for this product on their site but it hasn't been approved by them

26 June 2020
Unprompted review
Rated 4 out of 5 stars

customer service great!!

ordered 3 things off here and one got missed, however, when reaching out to customer service they were so quick with their response and helped me straight away by sending the missing thing.

would recommend.

thank you

11 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service

Although most of my purchases have been timely, well-packaged, correct, high-quality and long-lasting, I did recently have a problem with a titanium ring I purchased with a loose hinge. I messaged them on the website and they immediately dispatched a replacement and an apology. The customer service was outstanding and I will remain a loyal customer. Very impressed.

8 April 2020
Unprompted review
Rated 1 out of 5 stars

Nose piercing of real gold with prong…

Nose piercing of real gold with prong set diamond of which was advertised on their site . Saddened to say after buying I was informed that it was not a diamond but a cubic Zirconia. This is totally false advertising in my opinion and shall not be using that site again. I bought this in good faith as a xmas Present for my Daughter, and being one of the older generation do not have Pounds and Pounds to spend. I know it was not expensive £33.+ but I could have bought one from another well known store for just £5 more with a set Diamond which would have been Guaranteed and delivered witgh a presentation gift box which I was also informed my purchase did not as they were sold out. Not a very happy old Lady .

25 November 2019
Unprompted review
Rated 1 out of 5 stars

Rusted Piercings

I've ordered from them three times. Their horeshoe jewellery is the only decent thing I've gotten from this site.

I've spent a total of £56.60 here from three orders, every single one of those orders has had a problem.

Firstly I got an industrial barbell with a snake wrapped around it. The snake was much too big for any ear and ended up rubbing against my so much it caused a hole in the corner of my ear.

I bought a different industrial piercing, one shaped like an arrow, which was fine until it started to rust. I also bought two earrings shaped like luger bullets, which also rusted.

Finally, I had an eyebrow piercing which fell out overnight, meaning I had to get it re-pierced.

Avoid at ALL costs

19 June 2019
Unprompted review
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