Super quick response to a return query. Very helpful when liaising between myself and the company where the item was purchased through, if it wasn’t for a pigsback customer service rep I would never h... See more
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See what reviewers are saying
My first time using this company. I bought an emperor size mattress - not a commonly available size so I was very pleased to find it on pigsback, at a really good price. Very pleased with the produ... See more
Company replied
Having chosen to spend a night in Cork, I paid pigsback in full on the 24th Oct. Am disappointed at not having recieved the confirmation voucher. My disappointment is compounded with a refusal on the... See more
Company replied
I have been dealing with pigsback for several years now & I have to say they are one of the most helpful companies, always there to help & advise & ready to sort out any issues. They take responsibil... See more
Company replied
Company details
Written by the company
Since 2000 Pigsback.com has been the destination marketplace for Ireland's best offers in premium short breaks, dining, beauty, golf, leisure and goods. We work with Ireland's best hotels, hospitality and leisure merchants who have been selling exclusive offers through Pigsback.com for nearly 20 years. Pigsback.com also operates a marketplace for goods (delivered to your door) in its Gifts & Shopping category, where approved merchants offer our members thousands of great value trending deals. At Pigsback.com, we pride ourselves on our service culture, encapsulated in our 5-Point Promise. Whenever a merchant or offer isn't living up to what was promised, we're there to intervene with merchants on behalf of members. We employ just over 18 people in our HQ in Dublin, with representatives around the country.
Contact info
151, The Masonry Suite 201/202, 156 Thomas St, Dublin 8, , D08 PY5E, Dublin, Ireland
- helpdesk@pigsback.com
- pigsback.com
Discount code and browser
After using a discount code, the discounted amount did not come off the final payment. My email was answered within a day and it was suggested that I use a different browser. This worked a treat and I got my discount. Thank you Courtney.
22 November 2023
Unprompted review
Reply from Pigsback
Hi Gillian,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
We encountered a difficult situation…
We encountered a difficult situation and Courtney didn't hesitate to help us out in a very timely manner. It's rare that problems can be turned into solutions so quickly. Really appreciated.
23 November 2023
Unprompted review
Reply from Pigsback
Hi Alan,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Fast resolution
Great, fast customer service. They were able to process my refund within hours. Special mention to Courtney.
22 November 2023
Unprompted review
Reply from Pigsback
Hi Winnie,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
I had booked a 3 night Hotel break
I had booked a 3 night Hotel break, due to family issues I couldn't go on the dates, I sent an email and before long my hotel break was cancelled and new dates to suit me were booked. I am delighted with their understanding and the speed at which my request was dealt with. Thank you Courtney.
22 November 2023
Unprompted review
Reply from Pigsback
Hi Bridgeen,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
I had a problem
I had a problem: The system was using my old (defunct) email address and the voucher I had bought didn't arrive.
I contacted the administration team and Courtney sorted the problem out for me very quickly.
A very pleased customer!
22 November 2023
Unprompted review
Reply from Pigsback
Hi Stephen,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Customer Service Excellence
Due to Covid and series of poor health issues, we were unable to use Vouchers in good time. We requested a number of modifications and the Customer Support team were responsive, courteous and help us avail of the value. THANK YOU !!
16 November 2023
Unprompted review
Reply from Pigsback
Hi James,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Excellent
The customer service I received was amazing. I have used Pigsback many times for varies stays and products over the years and I have never had one issue.
This is the first time I had to contact the customer service team and they were exceptional (I dealt directly with Courtney Customer Services Manager) my query was dealt with so quickly, the communication was fab from the team and they were incredibly helpful and understanding.
I have to say my experience was 10/10 and while I hope I don't need to contact Customer Services again, I will be using Pigsback again in a heartbeat.
14 November 2023
Unprompted review
Reply from Pigsback
Hi Robert,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Item not delivered
Quick and helpful response. Lovely lady who replied to my issue of my order not bring delivered.
14 November 2023
Unprompted review
Reply from Pigsback
Hi Michelle,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Quick refund
I was trying to buy a gift for my wife and not being the most technology savvy person I notbonly managed to order it twice but also paid for it twice. I emailed customer support and refund was in my account within 2 days. Excellent customer service in my view
9 November 2023
Unprompted review
Reply from Pigsback
Hi David,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Reply from Pigsback
Hi Anne,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
A variety of different offers
7 November 2023
Unprompted review
Reply from Pigsback
Hi John,
Thank you for your feedback.
We will be sure to try extra hard for the 5th start next time.
If you have any suggestions on what we can do. Please let us know on helpdesk@pigsback.com.
Kind Regards
Pigsback.com Team.
A very satisfied customer
A very quick response to my request for a refund. Very easy company to deal with. Pigsback are the best!
31 October 2023
Unprompted review
Reply from Pigsback
Hi Niall,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
I ordered goods which never arrived so…Non Delivery
I ordered goods which never arrived so I contacted the support team. Courtney replied to me promptly and kept in touch until I had a full refund
14 October 2023
Unprompted review
Reply from Pigsback
Hi Jane,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
I had an issue with my delivery but…
I had an issue with my delivery but customer service were extremely helpful and quick to respond and resolve it. Thank you.
23 October 2023
Unprompted review
Reply from Pigsback
Hi Ben,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Great customer service
The customer service is second to none. Other companies would do well to take a look at this company for what works and what doesnt
27 October 2023
Unprompted review
Reply from Pigsback
Hi Tina,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
100% Quality
Have found Pigsback.com brilliant to deal with. Have purchased so many times from them and have never had an issue. All the products are of the best quality and the hotel breaks are great value for money. Courtney is a pleasure to deal with.
24 October 2023
Unprompted review
Reply from Pigsback
Hi Aisling,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Very swift response each time,Courtney…
Very swift response each time,Courtney was most helpful and efficient
20 October 2023
Unprompted review
Reply from Pigsback
Hi Avril,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Excellent customer service as usual
Excellent customer service as usual, thank you very much!
18 October 2023
Unprompted review
Reply from Pigsback
Hi Gregory,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Efficiency
One word - efficiently. I bought vouchers in good faith for a family gathering, unfortunately the hotel wouldn't allow family rooms with this offer. I contacted Pigsback and got full refund within days. Thank you Courtney.
13 October 2023
Unprompted review
Reply from Pigsback
Hi Sheila,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
We enjoyed everything about our stay
12 October 2023
Unprompted review
Reply from Pigsback
Hi Elizabeth,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
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